Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Deezier Allen

Summary

Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.

Overview

5
5
years of professional experience

Work History

Supervisor

Flick Hospitality Group
10.2023 - 09.2024
  • Directed and supervised team of 15 employees in daily operations.
  • Developed strategies to improve team performance and productivity.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.

Customer Service Representative

Sierra Health Care
02.2022 - 03.2023
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Direct Support Coordinator

Windsor Elite Care
01.2020 - 02.2021
  • Attended trainings related to Direct Support Coordinator duties such as health and safety protocols.
  • Coordinated transportation needs for clients as needed.
  • Provided guidance on how to handle challenging behaviors from clients.
  • Facilitated community integration for individuals with disabilities, organizing outings and activities tailored to their interests and abilities.
  • Enhanced client independence by implementing personalized support plans and coordinating necessary services.
  • Collaborated with healthcare professionals to develop comprehensive care plans addressing clients'' physical, emotional, and social wellbeing.
  • Reduced incidents of challenging behaviors through the implementation of positive behavior support strategies and ongoing staff training.
  • Supported clients in achieving personal goals by providing guidance, encouragement, and practical assistance as needed.
  • Increased client satisfaction by providing compassionate assistance with daily living tasks such as personal hygiene, meal preparation, and medication administration.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.

Education

High School Diploma -

Arts High School
06.2018

Skills

  • Behavior management
  • Problem-solving
  • Multitasking Abilities
  • Excellent communication
  • Adaptability and flexibility
  • Professionalism
  • Client transportation
  • Team leadership
  • Customer service
  • Policy enforcement
  • Negotiation
  • Teamwork and collaboration

Languages

Spanish
Native or Bilingual

Timeline

Supervisor

Flick Hospitality Group
10.2023 - 09.2024

Customer Service Representative

Sierra Health Care
02.2022 - 03.2023

Direct Support Coordinator

Windsor Elite Care
01.2020 - 02.2021

High School Diploma -

Arts High School

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