Emely Torres
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Cashier
Jetro Cash & Carry
04.2022 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register to record transactions accurately and efficiently.
Customer Service Representative
Homedepot
05.2021 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Manager
El Oso Polar
09.2006 - 04.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Improved marketing to attract new customers and promote business.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma -
Miami Jackson Senior High School
Miami, FLCertification - Phlebotomy
Medical Educators LLc
Midlothian, VA12.2018
Skills
- Product Restocking
- Injection Administration
- Butterfly Venipuncture
- Goal Minded
- Customer Assistance
- ID Verification
- POS Systems
- Cash Register Operation
- Payment Collection
- Customer Service
- Loss Prevention
- Time Management Skills
- Data Entry
- Complaint Resolution
- Account Updating
- Product Knowledge
- Prioritization
- Documentation
- Sales Closing
- Venipuncture
- Infection Control
- Specimen Preparation
- Patient Confidentiality
- Quality Control
- Hemoglobin Testing
- Patient Support
- HIPAA
- Sample and Specimen Collection
- Specimen Labeling Procedures
- Patient Care
- Order of draw
- Proper labeling
- Syringe method
- Empathy and compassion
- Skin puncture
- Venipuncture expertise
- Communication abilities
Timeline
Cashier
Jetro Cash & Carry
04.2022 - 02.2023
Customer Service Representative
Homedepot
05.2021 - 03.2022
Manager
El Oso Polar
09.2006 - 04.2021
High School Diploma -
Miami Jackson Senior High School
Certification - Phlebotomy
Medical Educators LLc
Similar Profiles
Karla Elizabeth SanchezKarla Elizabeth Sanchez
Receptionist at Jetro Cash & CarryReceptionist at Jetro Cash & Carry
Thomas CeleseThomas Celese
Warehouse Stocker at Jetro Cash & CarryWarehouse Stocker at Jetro Cash & Carry
Chanicqua SmithChanicqua Smith
Receptionist at Jetro Cash & CarryReceptionist at Jetro Cash & Carry