Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Emelyn Chavarria Rivera

High Point,NC

Summary

Personable teller with several years of experience assisting customers with questions, processing transactions and handling clerical and administrative duties. Punctual and hardworking professional commended for high level of accountability and accuracy. Equipped with strong knowledge of financial and security regulations impacting bank operations.

Overview

6
6
years of professional experience

Work History

Head Teller

Sawyer Savings Bank
Saugerties, NY
10.2023 - 06.2025
  • Balanced daily transactions to ensure accuracy of account information.
  • Ensured proper handling of cash drawer limits according to bank policy.
  • Assisted in training new tellers on operational procedures, policies, and regulations.
  • Conducted periodic audits of branch operations to ensure compliance with established policies.
  • Maintained confidentiality of customer accounts by adhering to security procedures.
  • Analyzed customer data to identify potential fraud cases.
  • Verified cash withdrawals and deposits.
  • Provided customer service by responding to inquiries and resolving complaints.
  • Assisted customers in setting up online banking accounts for secure access to their funds.
  • Researched discrepancies between customer balances and bank records for resolution.
  • Identified customer needs and provided appropriate banking services.
  • Monitored vault cash levels and ordered currency from the Federal Reserve Bank as needed.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
  • Handled cash transactions, balanced cash drawers, performed loan payments, and issued cashier's checks.
  • Kept teller window areas clean, organized, and fully stocked.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Completed monthly audits and managed overdraft reports.
  • Balanced ATM machines, including loading of cash in accordance with bank's replenishment schedule.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
  • Performed special services for customers, ordering bank cards and checks.

Server

Casa Vallarta Mexican Restaurant
Kingston, NY
06.2021 - 07.2023
  • Prepared drinks according to standard recipes.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Followed health safety guidelines when preparing and serving food products.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Assisted in training new servers.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Greeted guests and provided menus.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.

Crew Trainer

McDonald's
Kingston, NY
07.2019 - 07.2022
  • Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
  • Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
  • Monitored performance of crew members in the field, providing feedback and guidance when needed.
  • Stayed up to date on requirements of all team positions to optimize training.
  • Led by example, upholding company policies and exemplifying desired behaviors.

Education

High School Diploma -

Kingston Highschool
Kingston, NY
06-2022

Skills

  • Cash handling
  • Transaction processing
  • Customer service
  • Fraud detection
  • Regulatory compliance
  • Employee training
  • Conflict resolution
  • Audit management
  • Time management
  • Organizational skills
  • Cash drawer balancing
  • Security procedures
  • Account maintenance
  • Loan payment processing
  • Currency exchange
  • Bank secrecy act
  • ATM servicing
  • Check cashing
  • Safe deposit box management
  • Wire transfer processing
  • Cash counting
  • Problem-solving
  • Relationship building
  • Problem resolution

Accomplishments

  • Preisdents Award

Languages

Spanish
Professional

Timeline

Head Teller

Sawyer Savings Bank
10.2023 - 06.2025

Server

Casa Vallarta Mexican Restaurant
06.2021 - 07.2023

Crew Trainer

McDonald's
07.2019 - 07.2022

High School Diploma -

Kingston Highschool

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