Emelyn Reyes-Laiz
Springfield,MA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
Work History
Clerk
Executive Office Of Health And Human Services
12.2023 - Current
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Processed incoming and outgoing mail and packages according to established procedures.
Customer Service Representative
Massachusetts Health Connector
09.2022 - 12.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Scanned, received and sent faxes, co-pay assistance information and patient documentation.
- Met with customers to provide information about available plans and coverage.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Achieved timely resolution of cases, conducting comprehensive reviews and maintaining close communication with applicants.
Preschool Teacher
Crickets Corner Learning Center
10.2011 - 05.2022
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Developed strong relationships with parents and caregivers, providing regular updates on their child's progress and addressing any concerns proactively.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
Education
High School Diploma -
Roger L. Putnam Vocational Teachnical High
Springfield, MA06.2011
Languages
Spanish
Timeline
Clerk
Executive Office Of Health And Human Services
12.2023 - Current
Customer Service Representative
Massachusetts Health Connector
09.2022 - 12.2023
Preschool Teacher
Crickets Corner Learning Center
10.2011 - 05.2022
High School Diploma -
Roger L. Putnam Vocational Teachnical High
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