Emelyn Ruehlow

Assistant Manager

Panda Express Restaurant

08.2023 - Current

Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Managed inventory levels to minimize stockouts while reducing overhead costs.
Generated repeat business through exceptional customer service.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Facilitated clear communication between employees and upper management through regular meetings and updates.
Conducted employee performance evaluations, providing constructive feedback for growth and development.
Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
Implemented staff training programs to elevate service standards and knowledge.
Developed marketing strategies to attract new customers, increasing foot traffic.
Assisted in budget preparation, ensuring alignment with financial goals.
Engaged with customers to gather feedback, using insights to improve service and product offerings.
Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Improved customer satisfaction by resolving complaints and inquiries promptly.
Enhanced team productivity by streamlining operational processes.
Conducted performance evaluations and provided constructive feedback to employees.
Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Facilitated team-building activities, enhancing team cohesion and morale.
Conducted performance evaluations, identifying areas for development and rewarding strong performance.
Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Oversaw daily operations to maintain store cleanliness and organization.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established team priorities, maintained schedules and monitored performance.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Defined clear targets and objectives and communicated to other team members.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Identified and communicated customer needs to supply chain capacity and quality teams.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored sales trends to adjust pricing strategies for optimal profitability.
I also fill in as the cook when needed.

Summary

Overview

Work History

Assistant Manager

Education

GED -

Skills

Certification

Languages

Timeline

Assistant Manager

GED -

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