Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Emelyn Vazquez

King Of Prussia,Pennsylvania

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
years of professional experience

Work History

Advance Axis

Office Role
10.2022 - Current

Job overview

  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments for department managers.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained computer and physical filing systems.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Delivered performance reviews, recommending additional training or advancements.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Circus De Solei

Merchandiser
09.2023 - 10.2023

Job overview

  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Conducted regular store audits to verify compliance with company policies.
  • Implemented sales strategies to generate leads and maximize profit margins.
  • Developed and deployed store-level product training materials to mentor staff on new products and sales techniques.
  • Organized store merchandise racks by size, style, and color.
  • Created visual displays to highlight new and featured products.
  • Arranged consistent shelves, bins, and racks at 2 locations by following established planograms.

Gap Inc

Sales Associate
11.2022 - 05.2023

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Helped customers locate products and checked store system for merchandise at other sites
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise

Champs Sporting Goods

Cashier
01.2022 - 10.2022

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Processed refunds and exchanges in accordance with company policy.
  • Built relationships with customers to encourage repeat business

Education

Penn State University
Brandywine, PA

Bachelor of Arts from Political Science
06.2027

University Overview

Montgomery County Community College
Blue Bell, PA

No Degree from Political Science
12.2023

University Overview

Upper Merion Area High School
King Of Prussia

High School Diploma
06.2023

University Overview

Skills

  • Exceptional Communicator
  • Performance Improvement
  • Following Directions
  • Operations Management
  • Adaptable
  • Sales Techniques
  • Visual Merchandising
  • Friendly and Outgoing
  • Retail Sales Professional
  • Customer Service
  • Spanish/English Translation
  • Effective Communication
  • Creative Thinking
  • Self-Driven and Motivated
  • Teamwork and Collaboration
  • Spanish/English Fluency

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Merchandiser
Circus De Solei
09.2023 - 10.2023
Sales Associate
Gap Inc
11.2022 - 05.2023
Office Role
Advance Axis
10.2022 - Current
Cashier
Champs Sporting Goods
01.2022 - 10.2022
Penn State University
Bachelor of Arts from Political Science
Montgomery County Community College
No Degree from Political Science
Upper Merion Area High School
High School Diploma

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Emelyn Vazquez