EMENIKE JEREMIAH AGOH

• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
• Improved business processes by analyzing current practices and recommending optimization strategies.
• Optimized workflow processes to enhance overall productivity and achieve operational excellence.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
• Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
• Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
• Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
• Increased resource efficiency by analyzing detailed business requirements.
• Supported successful product launches with detailed market analysis and competitive positioning strategies.
• Facilitated workshops for stakeholders to gather requirements, ensuring projects aligned with business objectives.
• Reduced costs through meticulous budget management and cost-benefit analysis for each project phase.

• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
• Improved business processes by analyzing current practices and recommending optimization strategies.
• Enhanced user experience on company website by analyzing user feedback and implementing necessary adjustments.
• Increased revenue opportunities by analyzing sales data and identifying underperforming areas for targeted improvement.
• Improved decision-making with comprehensive risk assessments, identifying potential issues before they impacted projects.
• Increased project visibility by creating comprehensive dashboard for real-time status updates, improving stakeholder communication.
• Analyzed data to identify root causes of problems and recommend corrective actions.
• Collaborated with stakeholders to identify business needs and data sources.
• Developed customized reports, summarizing and presenting data in visually appealing format.

· • Delivered a Salesforce CRM system integrated with banking processes, streamlining customer data management.
• Conducted 3rd-party vendor assessments and facilitated workshops to identify business process gaps and design optimized workflows.
• Authored Business Requirements Documents (BRDs) and gained formal stakeholder approval for implementation.
• Performed data analysis to design data flow diagrams and models, ensuring accurate data movement and system integration.

Key Achievements:
• Successfully redesigned customer onboarding processes, accelerating new customer registration and increasing revenue.
• Implemented a secure online banking platform integrated with Salesforce, enhancing customer interactions and data security.

• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Collaborated with stakeholders to identify business needs and data sources.
• Developed customized reports, summarizing and presenting data in visually appealing format.
• Enhanced data accuracy by implementing rigorous data validation techniques, leading to more reliable business insights.