A team player seeking to successfully obtain and maintain a long-term career within a company that offers professional challenges and growth. Utilizing interpersonal skills, excellent time and project management, and problem-solving are skills ,among others, that is possessed to incorporate and wish to gain new knowledge.
Hi, I’m
EMERAL MANGUAL
Houston,TX
Summary
Overview
12
years of professional experience
Work History
Mademe Staffing, LLC
Chief Executive Officer
05.2020 - 09.2023
Job overview
- Established foundational processes for business operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
- Managed company calender
- Recruited applicants based on applications and interviews
Sourcepoint
Customer Service Representative
06.2019 - 04.2021
Job overview
- * Analyze requests per policy and procedures to ensure proper action and maintain proper transactions per customer.
- * Type 35-40 wpm
- * Set up repayment plans
- * Provide customers with accurate information requested verbally or written
- * Assist overflow with difficult calls
* Respond to consumers, vendors, and authorized 3rd parties inquiries ,research and/or solve inquiries regarding tax issues, disbursements, and escrow
City Of Houston-Parks And Recreation
Recreation Assistant
02.2015 - 01.2018
Job overview
- (Summer and afterschool, meal program)
- *Performed financial administration, reporting, and documentation functions.
- *Supervised building rentals.
- *Monitored property for proper usage of equipment.
- *Coordinated events (health events, community park programs, community meet and greets)
- *Lead Fitness Classes (Yoga, Aerobics)
- *Recruited and advertised for park programs (Wing Chun, Community events, Pottery classes, Basketball league)
- *Customer service (phone, written, in person)
* Created physical education and youth empowerment programs for age 6-18 years.
HTE's TRANSPORTERZ
Administrative Clerk
07.2011 - 03.2013
Job overview
- Scheduled, issued, monitored all merchandise routes promptly
- Ensured all pricing at signage was always correct
- Controlled inventory stock levels, reordering as necessary within budget
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs
- Created and updated records and files to maintain document compliance
Education
Florida Career CollegeHouston, Texas
Certificate- Business Office Administration from Business Administration And Management
12.2018
University Overview
- Relevant Coursework: Quickbooks & Excel
Skills
- Quickbooks Knowledge
- Clerical Support
- Microsoft Proficient
- Data Entry
- Customer Service
- Non-Profit Volunteering
- Team Management
- Quality Assurance
- Calm Under Pressure
- Contract Management
- Business Start up
- Administrative Leadership
Timeline
Chief Executive Officer
Mademe Staffing, LLC
05.2020 - 09.2023
Customer Service Representative
Sourcepoint
06.2019 - 04.2021
Recreation Assistant
City Of Houston-Parks And Recreation
02.2015 - 01.2018
Administrative Clerk
HTE's TRANSPORTERZ
07.2011 - 03.2013
Florida Career College
Certificate- Business Office Administration from Business Administration And Management
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