EMERALD BEKOE
New Castle,DE
Summary
Dynamic professional with a background in Information Technology, skilled in navigating complex project environments and fostering collaborative teamwork. Experienced in information security analysis and adept at maintaining a Secret Security Clearance. Proactive and detail-oriented, with a passion for mastering new skills and driving project success through effective communication and problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Support Analyst
Caelum Research Corporation (Army N.E.C)
Aberdeen Proving Ground, MD
02.2023 - Current
- Led the imaging process for Dell and HP computer systems, ensuring smooth configuration and functionality, including addressing technical faults with a proactive problem-solving approach similar to iterative problem-solving in collaborative environments.
- Provided comprehensive remote and onsite technical support to end-users within a corporate setting, facilitating solutions promptly to maintain workflow continuity and foster a collaborative team environment.
- Spearheaded the installation and configuration of software applications and network components, adhering to established standards and procedures to ensure optimal performance and compatibility.
- Managed user accounts and computer objects using Active Directory, maintaining accurate user profiles and ensuring secure access to network resources to support efficient team collaboration.
- Maintained detailed records of help desk tickets via Remedy and Service Now, documenting problem descriptions and resolutions to identify trends and optimize support processes for enhanced team productivity.
- Demonstrated proficiency in command-line tools such as PsExec and RoboCopy to execute remote software installations on user systems, showcasing technical versatility and resourcefulness in facilitating team processes and resolving issues efficiently.
Information Technology Specialist
US Army National Guard
Wilmington, DE
11.2020 - Current
- Managed and administered Active Directory, creating new user accounts, resetting passwords, and configuring access permissions to servers and file management software, ensuring efficient user management and security protocols.
- Demonstrated strong problem-solving skills by independently troubleshooting technical issues and devising effective solutions, minimizing downtime and ensuring mission-critical systems were operational.
- Provided frontline support for end-users, promptly responding to assistance requests, and guiding individuals through basic troubleshooting procedures to resolve technical issues efficiently.
- Collaborated with cross-functional teams to identify and prioritize IT requirements, ensuring alignment with organizational goals and objectives.
- Facilitated training sessions and workshops to enhance team members' technical skills and knowledge, promoting continuous learning and development within the unit.
Information Technology Security Intern
Top Group Tech
Largo, MD
04.2019 - 04.2020
- Categorized system risks according to the C.I.A Triad using FIPS 199 and NIST SP 800-60.
- Analyzed System Security Plans (SSP), Security Assessment Reports (SAR), and Plan of Actions and Milestones (POA&M).
- Documented standard templates for risk assessments, security plans, and assessment reports using FedRAMP.
- Evaluated security controls based on NIST SP 800-53 R4 requirements.
- Conducted Vulnerability Assessments to identify and mitigate risks to information systems.
- Utilized templates for security assessment and authorization documents, including contingency plans and security authorization packages.
- Supported System Owners and ISSOs in preparing Certification and Accreditation packages, ensuring compliance with NIST SP 800-53 R4 controls.
IT Security Analyst Intern
Micro TECH Consultants
Bowie, MD
05.2018 - 03.2019
- Contributed to risk management assessments to evaluate the likelihood of potential threats.
- Assisted in developing contingency plans and strategies for disaster recovery.
- Participated in the selection of security controls based on FIPS 199, FIPS 200, and NIST SP 800-60 guidelines.
- Developed comprehensive Plan of Action & Milestones (POA&M) and Security Assessment Plan (SAP).
- Educated team members on information security policies and best practices for protecting organizational systems.
- Reviewed ISSO-provided documentation for accuracy and completeness, ensuring adherence to standards.
Education
Bachelor of Science - Information Technology
American Military University
Charles Town, WV05-2024
Associates of Applied Science in Information Technology -
Purdue University Global
05.2022
Skills
- Team facilitation and collaboration
- Proactive time management
- Effective communication
- Training and mentoring
- Microsoft Office proficiency
- Adaptability to dynamic project environments
Certification
CompTIA Security+
Certified Scrum Master
References
References available upon request.
Timeline
IT Support Analyst
Caelum Research Corporation (Army N.E.C)
02.2023 - Current
Information Technology Specialist
US Army National Guard
11.2020 - Current
Information Technology Security Intern
Top Group Tech
04.2019 - 04.2020
IT Security Analyst Intern
Micro TECH Consultants
05.2018 - 03.2019
Bachelor of Science - Information Technology
American Military University
Associates of Applied Science in Information Technology -
Purdue University Global
CompTIA Security+
Certified Scrum Master
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