Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emerald Brabham

Monroe,NC

Summary

Ambitious Customer Service professional offering excellent supervisory and performance-assessment skills. Versed in pacifying dissatisfied customers and utilizing practical listening skills. Proven history of reliability, professionalism, and conflict resolution. I am also a Protective Security Guard with over five years of experience promoting the safety of people and premises in assigned areas. Expertise in controlling exits and entrances and testing and inspecting fire and security systems. Proactive and watchful professional with deep knowledge of security operations and safety practices.

Overview

7
7
years of professional experience

Work History

Security Officer

Prosecure
10.2023 - Current
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Maintained high levels of alertness throughout shifts.
  • Checked for safety hazards and took corrective action when necessary.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Confirmed visitor identification prior to granting entry into the building.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Security Supervisor

Allied Universal Security Services
11.2021 - Current
  • Recorded incident reports with detailed accounts of occurrences.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Conducted regular patrols of facility to detect and deter security threats.
  • Prepared and submitted reports to keep management informed of security activities and developments.

Package Handler

Fed Ex Ground
02.2019 - 11.2021
  • Checked all outgoing shipments to ensure accuracy of contents.
  • Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
  • Labeled parcels accurately according to company guidelines.
  • Ensured compliance with postal regulations regarding hazardous materials handling.
  • Responded promptly to customer inquiries about shipment status updates.
  • Provided assistance to customers with special shipping needs such as oversized items or fragile cargo.
  • Assisted in training new employees on package handling processes.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
  • Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
  • Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.

Customer Service Representative

ProsecureLowes Home Improvement
07.2017 - 06.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Sales Associate

Rainbow Clothing Store
03.2017 - 11.2017
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Offered product and service consultations and employed upselling techniques.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Greeted customers and provided exceptional customer service.
  • Recruited, hired and trained new hires to optimize profitability.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Built relationships with customers to encourage repeat business.
  • Answered incoming telephone calls to provide store, products and services information.
  • Used technology resources to assist customers in locating and selecting items.
  • Watched for and recognized security risks and thefts to prevent or handle situations.

Education

Bachelor of Arts - Clinical Psychology

Winston-Salem State University
Winston-Salem, NC
05-2024

Skills

  • MS Office Proficiency
  • Cash Handling
  • Report Writing
  • Complex Problem-Solving
  • Superior Customer Service
  • Crime Prevention Methods
  • Security Guard License
  • Theft Prevention Training
  • Weapons Training
  • Emergency Management
  • Security Systems Knowledge
  • High Level of Integrity
  • Detail Oriented
  • Conflict De-Escalation

Timeline

Security Officer

Prosecure
10.2023 - Current

Security Supervisor

Allied Universal Security Services
11.2021 - Current

Package Handler

Fed Ex Ground
02.2019 - 11.2021

Customer Service Representative

ProsecureLowes Home Improvement
07.2017 - 06.2021

Sales Associate

Rainbow Clothing Store
03.2017 - 11.2017

Bachelor of Arts - Clinical Psychology

Winston-Salem State University

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Emerald Brabham