Emerald Brown
Oklahoma City
Summary
A Compassionate and dedicated social services individual with a strong work ethic advocating for mental health for all. Driven by a passion for empowering and strengthening communities between families' and children, as well as all who are in need of assistance. Also, being skilled in providing comprehensive support, resources, and advocacy to diverse populations. Demonstrated ability to establish trusting relationships, navigate challenging social systems, and achieve positive outcomes for any, in need of help. Committed to fostering community well-being through empathy, collaboration, and personalized care.
Overview
8
8
years of professional experience
Work History
988 Chat Crisis Specialist
Heartline, INC.
02.2025 - Current
- The primary role that is utilized is to de-escalate crisis situations, relieve the immediate distress of individuals in crisis, reduce the risk of individuals doing harm to themselves or others, and provide mental health information and link to referrals as needed.
- Ensured compliance with data privacy regulations while collecting necessary case documentation of the individuals' information during crisis chat interactions.
- Built rapport individual experiencing crisis by demonstrating empathy and understanding during chat conversations for better resolution outcomes.
- Handle sensitive situations professionally, maintaining confidentiality and demonstrating emotional intelligence during chats.
- Ensures follow up with the individual chatters as directed.
- Develops and implements crisis related safety plans with the individuals, to ensure their increase in safety when the conversation ends and can use for future use.
Registered Behavioral Technician
Golden Steps
09.2024 - 01.2025
- Consistently met compliance requirements by maintaining up-to-date certifications and trainings.
- Reduced maladaptive behaviors by utilizing Applied Behavior Analysis techniques effectively.
- Supported clients in achieving their goals through consistent data collection and analysis.
- Increased client engagement by employing creative and age-appropriate activities during sessions.
- Adapted instructional materials based on client performance data, ensuring continued progress toward goals.
- Contributed to successful case management by collaborating closely with supervisors on treatment plan adjustments.
- Collaborated closely with mental health professionals with treatment plan implementation.
Registered Behavioral Technician
Behavioral Innovations
07.2023 - 08.2024
- Implemented similar procedures as shown at previous position at Golden Steps, which consisted of the following skill sets:
- Consistently met compliance requirements by maintaining up-to-date certifications and trainings.
- Reduced maladaptive behaviors by utilizing Applied Behavior Analysis techniques effectively.
- Supported clients in achieving their goals through consistent data collection and analysis.
- Increased client engagement by employing creative and age-appropriate activities during sessions.
- Adapted instructional materials based on client performance data, ensuring continued progress toward goals.
- Contributed to successful case management by collaborating closely with supervisors on treatment plan adjustments.
- Collaborated closely with mental health professionals with treatment plan implementation.
Home Health Aide
PRN 1 of a Kind In Home Care & Medical Services
09.2022 - 06.2023
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Improved patient well-being by providing compassionate and attentive personal care.
- Completed thorough documentation of patient care activities, maintaining accurate records that were accomplished during the hours worked for rapport for the healthcare team.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
Victim Witness Assistant
Daniel Shue’s Prosecutor’s Office
03.2021 - 01.2022
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
- Implemented case management processes, reducing average case duration and increasing team efficiency between our Victim advocacy office and circuit court judges'.
- Represented the client's and their family during court hearings and ensured emotional support and advocacy.
- Compiled documentation, ensuring accuracy and detail for legal briefs, assisting for the serving process to opposing counsel, motions to court and updating client's on their case progression.
Coach Counselor
Rite of Passage Juvenile Facility
01.2021 - 02.2021
- Assisted juveniles between the ages of 14-17 years old males' anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills, and functional living skills to improve the clients' misbehavior and long-term effectiveness outside of the treatment facility.
- Facilitated clients through their education and improved their motivation to improve grades and accomplish a GED/High School Diploma.
- Developed comprehensive treatment plans focusing on accurate diagnosis and behavioral treatment of problems.
- Documented all client information, including service plans, treatment reports, and progress notes.
- Monitored behavior in individual and group sessions and intervened when necessary through Team Meetings.
- Utilized active listening skills to identify underlying client needs and develop targeted strategies accordingly.
- Supervised youth in engaging environment to promote security and safety for all ages.
Child Development Associate
BOST, INC.
07.2020 - 12.2020
- Prepared children, between ages of 16 months- 5 years old, for success in classroom settings through encouragement and exploration of learning activities.
- Constructed age-appropriate goals and outcomes to assist children with special needs and developmental delays, to include behavioral challenges.
- Provided individualized support for each child''s unique needs, contributing to their overall success.
- Organized classroom materials for easy access during daily routines, increasing efficiency in the learning environment.
- Monitored classroom to verify safe and secure environment.
- Implemented DHS protocols that adhered to their policies, increasing safety for children that were enrolled in the system of the state.
DayCare Provider
Tandy Family, YMCA.
07.2017 - 05.2018
- Cared for 8-10 children between 6 weeks to 12 years old.
- Organized and planned age-appropriate lessons involving reading, crafts, music, and movement.
- Assisted children in developing social, communication, and problem-solving skills.
- Communicated effectively with parents about their child''s progress, behavior, and milestones achieved during daycare hours.
- Incorporated music and art activities to encourage creativity and expression.
- Promoted physical, emotional, intellectual, and social development through well-planned classroom lessons, games, and outside activities.
- Maintained a safe and nurturing environment for children, ensuring their physical and emotional wellbeing.
- Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
Education
Master of Science - Special Education with an Emphasis of Applied Behavioral Analysis
Arizona State University
12.2024
Bachelor’s - Psychology, Social Work
University of Arkansas of Fort Smith
Fort Smith, AR05.2023
High School Diploma -
Tulsa Memorial High School
Tulsa, OK05.2018
Skills
- Experienced years of multiple ways of problem-solving in behavioral challenges with individuals' in crisis, or on the Autism Spectrum
- Productive and organized in Documentation management
- An Ability to Develop Help-Focused Relationships between clients' and their families for continuing support
- Efficient in handling Crisis Intervention/De-Escalation
- Ability to create effective treatment plans for safety and reducing levels of risk,
- Experience in various forms of data tracking and reporting
- Able to use Active Listening skills, while showing empathy and compassion with others in the community
- Essential in building trust and rapport skills in the work environment
- Adaptability to handle challenging situations
Accomplishments
- 2025: Completed 3 week, on-site training, to become a Crisis Chat Counselor and continuing credits of education to help those in crisis.
- 2023-2024: Completed 40 hour and obtained Registered Behavioral Technician Certification
- 2022-2023: Attended the SWPA, SouthWestern Psychological Association, certification of completion and grant to attend symposiums that specialize in the data science of Psychology experiments,
- 2021-2022, Psychology Symposium Virtual Conference facilitated by the University of Arkansas Fort Smith. I presented a project in which I collected data and shared how it impacted our political views based on online political propaganda..
- 2021-2022: National Night Out Event with the Fort Smith FSPD and Sebastian Courthouse to offer information on Domestic/Child Abuse resources, and offers services of the Victim/Witness Department for the community about the process of Order of Protection, signs of abuse, and how to report.
Affiliations
- U.S.A. Army Service Veteran of Military Police- Honorable Discharge/ Enlisted Service Date(s): 2018-2019
Timeline
988 Chat Crisis Specialist
Heartline, INC.
02.2025 - Current
Registered Behavioral Technician
Golden Steps
09.2024 - 01.2025
Registered Behavioral Technician
Behavioral Innovations
07.2023 - 08.2024
Home Health Aide
PRN 1 of a Kind In Home Care & Medical Services
09.2022 - 06.2023
Victim Witness Assistant
Daniel Shue’s Prosecutor’s Office
03.2021 - 01.2022
Coach Counselor
Rite of Passage Juvenile Facility
01.2021 - 02.2021
Child Development Associate
BOST, INC.
07.2020 - 12.2020
DayCare Provider
Tandy Family, YMCA.
07.2017 - 05.2018
Master of Science - Special Education with an Emphasis of Applied Behavioral Analysis
Arizona State University
Bachelor’s - Psychology, Social Work
University of Arkansas of Fort Smith
High School Diploma -
Tulsa Memorial High School
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