Emerald Doi Bartholomew
Lake Stevens
Summary
Service-oriented account manager and training professional with 15+ years of experience serving as a trusted liaison between clients, key stakeholders, and cross-functional teams. Proven ability to deliver white-glove, high-touch support, lead onboarding and education initiatives, and resolve issues with discretion and follow-through. Recognized for building strong relationships that enhance physician and staff satisfaction and optimize ramping efficiency
Overview
16
16
years of professional experience
Work History
Client Relationship Manager
MD²
Bellevue
07.2024 - Current
- Client Relationship Team's primary liaison for physician and staff, delivering personalized onboarding support from pre-opening meet-and-greet logistics through post-opening training and ongoing operational assistance.
- Elevated the pre-opening physician and patient experience by proactively implementing tools and processes for coordinating operational logistics for meet-and-greets, enabling increased early patient enrollment.
- Collaborated closely with cross-functional teams to anticipate needs, streamline processes, and introduce best practices and training resources, enhancing physician satisfaction, operational excellence, and patient enrollment.
Real Estate Broker
NOVAK REAL ESTATE
Everett
10.2023 - 06.2024
- Served as primary point of contact for clients, providing high-touch service from initial inquiry through contract close.
- Managed communication, scheduling, documentation, and issue resolution across internal teams and third-party partners.
- Closed 14 transactions in 6 months while maintaining accuracy, responsiveness, and client satisfaction.
- Maintained detailed CRM records, tracked follow-ups, and ensured timely resolution of client needs.
Brand Education Manager US, Retail Marketing
AFTERPAY – SQUARE
San Francisco
11.2021 - 01.2023
- Strategic liaison for 30+ enterprise accounts, delivering customized onboarding programs, training solutions, and ongoing relationship management.
- Achieved a 22% increase in Gross Merchant Value (GMV) across the top 10 accounts by identifying training gaps and creating scalable training solutions.
- Partnered cross-functionally to resolve operational challenges and improve execution for accounts.
- Implemented dashboards to track field and digital training outcomes to evolve brand onboarding and engagement programs.
Retail Marketing Manager, North America
TOO FACED
Irvine
02.2020 - 09.2021
- Managed marketing operational planning and execution for enterprise accounts, ensuring seamless coordination across teams.
- Oversaw multi-million-dollar budgets, forecasting, planning, and reporting with accuracy and discretion.
- Led retailer-specific programs, including go-to-market launches, promotions, digital assets, and marketing calendars.
- Identified recurring operational issues and collaborated on implementing long-term solutions.
Brand Education Manager, West Coast
TOO FACED
Irvine
07.2018 - 01.2020
- Owned West Coast education strategy and field leadership development across 8 accounts, with 178 stores and 86 field brand representatives.
- Exceeded 2019 event goal by 17%, +11 points above company, through incremental Workshops and Master Classes.
- Improved sales performance across key categories in ULTA and SEPHORA by developing and implementing Service and Sales Enablement training modules, including advanced persuasive selling presentation skills.
Senior Account Executive, Pacific Northwest & HI
TOO FACED
Irvine
08.2016 - 06.2018
- Recognized for highest year-over-year performance in 2017 for SEHORA and ULTA accounts.
- Delivered positive incremental growth for 2016 and 2017, achieving +12 points above the company in 2016.
Regional Director, West Coast
BARE ESCENTUALS BEAUTY
San Francisco
10.2015 - 07.2016
- Oversaw multi-million-dollar territory, including Leadership development, territory analysis, and strategy, ensuring the Team's ability to exceed sales goals and deliver premier customer service.
- Collaborated with National/Global Education and Merchant Specialists Teams to develop innovative education content and event tool kits, focusing on increased sales, education retention, and brand presence within each door.
Field Sales Trainer, Pacific Northwest & HI
BARE ESCENTUALS BEAUTY
San Francisco
05.2013 - 10.2015
- Attained Top-performing US Field Sales Trainer for Percent to Sales Plan 2014.
- Recruited, trained, and developed multi-unit regional teams, market coordinators, and brand ambassadors.
Account Executive, Orange County and San Diego
PHILOSOPHY
Phoenix
02.2011 - 05.2013
- Ranked highest performing Account Executive year over year increase, SEPHORA channel in 2012.
- Recognized for strong business acumen, goal attainment, facilitation skills, and inspirational leadership qualities.
Jr Account Executive, Los Angeles
PHILOSOPHY
Phoenix
02.2010 - 01.2011
- Exceeded territory sales goal for 2010 by 9%, 7 points above company, across accounts SEPHORA, ULTA, Macy’s, and NORDSTROM, by diligently recruiting and developing top talent, elevating daily service programs and event performance while leveraging retailer relationships.
- Accountable for the performance and development of 72 employees, including Brand Business Managers, Beauty Consultants, and Freelance Specialists, through side-by-side selling, role-playing, coaching, and achievement review.
Education
License -
Real Estate, Washington
Washington State01-2023
Certificate - Digital Marketing 360
ECornell
Ithaca, NY01.2023
Skills
- Strategic account management
- White-glove client service
- Cross-functional coordination
- Project management
- Operations
- Creative problem solver
- Training and onboarding
- Microsoft Office
- Google Workspace
- Effective communication
- Team collaboration
- Revenue growth strategies
Timeline
Client Relationship Manager
MD²
07.2024 - Current
Real Estate Broker
NOVAK REAL ESTATE
10.2023 - 06.2024
Brand Education Manager US, Retail Marketing
AFTERPAY – SQUARE
11.2021 - 01.2023
Retail Marketing Manager, North America
TOO FACED
02.2020 - 09.2021
Brand Education Manager, West Coast
TOO FACED
07.2018 - 01.2020
Senior Account Executive, Pacific Northwest & HI
TOO FACED
08.2016 - 06.2018
Regional Director, West Coast
BARE ESCENTUALS BEAUTY
10.2015 - 07.2016
Field Sales Trainer, Pacific Northwest & HI
BARE ESCENTUALS BEAUTY
05.2013 - 10.2015
Account Executive, Orange County and San Diego
PHILOSOPHY
02.2011 - 05.2013
Jr Account Executive, Los Angeles
PHILOSOPHY
02.2010 - 01.2011
License -
Real Estate, Washington
Certificate - Digital Marketing 360
ECornell