Emerald Dominguez
Rowlett
Summary
Facilitated problem-solving and team collaboration to create inclusive environments, empowering individuals to achieve fitness goals.
Overview
4
4
years of professional experience
Work History
Sales Manager
Fitness Connection
05.2024 - Current
- Developed and implemented sales strategies to enhance market penetration.
- Trained and mentored junior sales team members to improve performance.
- Established strong relationships with key clients, enhancing customer retention rates.
- Conducted regular performance evaluations to ensure achievement of sales targets.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- As a sales manager I am top producer of revenue month over month, December I sold 33 memberships bringing $5000 revenue from individual sales contribution.
Fitness Consultant
Fitness Connection
05.2024 - Current
- Instructed clients in proper use of cardiovascular and strength training equipment.
- Assisted in the marketing and social media efforts to promote fitness programs and classes.
- Built and established lasting relationships using encouragement and personal support.
- Promoted and sold gym memberships, personal training packages, and fitness classes.
- Created inviting fitness spaces that welcomed and included people with diverse backgrounds, abilities and orientations.
- Responded promptly to customer inquiries regarding services offered or general information about fitness programs.
- Notified clients about class prices, promotions and available payment options.
- Worked with fellow sales team members to achieve group targets.
- Answered incoming telephone calls to provide store, products and services information.
- Greeted customers and provided exceptional customer service.
Barista
Starbucks
02.2022 - 02.2024
- Stocked shelves with ingredients needed to make coffee drinks.
- Operated cash registers to process customer payments.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Described menu items to customers and suggested appealing products.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Implemented feedback from customers to improve service quality and menu offerings.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Maintained calm demeanor during high-volume periods and special events.
- Described menu items to customers and suggested products based on stated preferences.
- Supported highest standards of conduct and service to support company reputation.
Education
Cardio Graphic Sonography
Collin County Community College
Plano, TXSkills
- Customer service
- Sales techniques
- Marketing strategies
- Team collaboration
- Effective communication
- Problem solving
- High-intensity interval training
- Motivation and encouragement
- Goal setting strategies
- Ability to work in groups and individually
- Assist customers with concerns
- Relationship building
- Sales team training
- Sales strategy development
Timeline
Sales Manager
Fitness Connection
05.2024 - Current
Fitness Consultant
Fitness Connection
05.2024 - Current
Barista
Starbucks
02.2022 - 02.2024
Cardio Graphic Sonography
Collin County Community College