Summary
Overview
Work History
Education
Skills
Timeline
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Emerald Greathouse

Emerald Greathouse

New Orleans,LA

Summary

Motivated and versatile professional with experience in attendance operations, office management, and customer service. Skilled in managing day-to-day administrative functions, coordinating attendance systems, and collaborating with staff, students, and families to address challenges and improve school operations. Proven ability to handle multiple tasks, from maintaining accurate records and enforcing policies to supporting event planning, staff training, and community outreach. Strong communicator with expertise in Microsoft Office Suite, data entry, and providing excellent customer service. Known for attention to detail, organizational skills, and the ability to thrive in fast-paced environments while maintaining a focus on achieving positive outcomes.

Overview

6
6
years of professional experience

Work History

Attendance Operation Lead

Kipp New Orleans (Believe)
New Orleans, LA
07.2024 - Current
  • Manage and coordinate the day-to-day operations of the school's attendance system, ensuring accurate and timely recording of attendance data.
  • Enforce district and state attendance policies, track tardiness, and report truancy.
  • Monitor student attendance patterns, identify at-risk students, and implement proactive measures to address chronic absenteeism.
  • Engage with parents and guardians to understand the underlying reasons for student absences and work collaboratively to develop tailored solutions, including support services, counseling referrals, or adjustments to school routines.
  • Serve as the primary point of contact for parents, guardians, and staff, maintaining open communication and providing regular updates on student progress.
  • Generate and maintain detailed attendance reports for school leadership and district officials, offering data-driven insights for decision-making.
  • Collaborate with teachers, counselors, and administrators to ensure proper documentation of excused and unexcused absences, and support interventions for frequent absentees.
  • Lead the process for reviewing and resolving attendance appeals, addressing special circumstances or exemptions with families.
  • Contribute to the development and implementation of student engagement programs, such as incentive initiatives and attendance challenges.
  • Provide training and guidance to staff involved in attendance processes, ensuring consistency and accuracy in attendance tracking.
  • Stay informed of local, state, and federal regulations to ensure full compliance with attendance laws.

Office Manager

KIPP Believe
New Orleans, USA
01.2023 - 07.2024
  • Managing the front office area to ensure effective telephone and mail communications
  • Supervising and coordinating overall administrative activities for the school
  • Organize and schedule meetings and appointments
  • Supervising the maintenance of office equipment, including copier
  • Provide general support to visitors
  • Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved and that clerical functions are properly assigned and monitored
  • Managing all school-wide administrative functions such as meeting and event planning

Cashier

Dollar General
Coyle, USA
10.2020 - 05.2021
  • Operates cash register
  • Provides customer services
  • Greet and direct guest to products

Data Entry Clerk

Friends of the Lafitte Greenway
New Orleans, USA
01.2019 - 06.2019
  • Collect all data from community events
  • Community outreach

Education

Cosmetology -

John Jay Beauty College
Kenner, LA
11.2024

Sports MGMT,Agency, Representation, Law, Marketing

Grady Sports Agency Summer Academy
Online
06-2022

Bachelor’s Degree - Agribusiness

Langston University
Langston, Oklahoma
11.2021

High School Diploma -

McDonogh 35 Senior High/College Preparatory
New Orleans, LA
05.2019

BBA - Business Administration And Management - Current

Alabama A&M University
Normal, AL

Skills

Administrative experience Customer service Unity Data entry Microsoft Excel Computer skills Microsoft Office Microsoft Word Office experience Microsoft PowerPoint Leadership Communication skills Research Computer operation Front desk Clerical experience Time management Microsoft Outlook Filing Phone etiquette Serving Sales Dentrix Presentation skills Accounting Human resources Fundraising Documentation review Payroll Hospitality Teamwork Attendance management systems Data analysis and reporting Attendance policy enforcement Parental and stakeholder engagement Problem-solving and conflict resolution Proactive intervention strategies Student attendance monitoring and support Microsoft Excel Microsoft Office Suite Database management and record keeping Staff training Time management and organizational skills Strong communication and interpersonal skills Documentation review and compliance Event coordination and planning Community outreach Conflict resolution and mediation Community engagement

Timeline

Attendance Operation Lead

Kipp New Orleans (Believe)
07.2024 - Current

Office Manager

KIPP Believe
01.2023 - 07.2024

Cashier

Dollar General
10.2020 - 05.2021

Data Entry Clerk

Friends of the Lafitte Greenway
01.2019 - 06.2019

Cosmetology -

John Jay Beauty College

Sports MGMT,Agency, Representation, Law, Marketing

Grady Sports Agency Summer Academy

Bachelor’s Degree - Agribusiness

Langston University

High School Diploma -

McDonogh 35 Senior High/College Preparatory

BBA - Business Administration And Management - Current

Alabama A&M University

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Emerald Greathouse