Emerald Halbach
Carlsbad,CA
Summary
Over 14 years of professional experience in sales, collections, customer service as well as office admin/assistant positions ranging from small start ups to large corporate environments. Delivers positive experiences through high quality customer care, along with a friendly and flexible attitude. Eager to broaden my skillset and discover new opportunities.
Overview
14
14
years of professional experience
Work History
Sales Associate, Agent Sales
Lone Wolf Technologies
Carlsbad, CA
03.2019 - 07.2025
- Was hired at LionDesk CRM- Start up company offering a CRM geared to the real estate industry. Started as an appointment setter and was quickly promoted to a sales rep.
- LionDesk was acquired by Lone Wolf Technologies, a full real estate software suite offering digital marketing, lead generation, CRM, agent performance, market insights, accounting, and transaction management solutions for brokers and agents in 2020.
- Spoke to leads via phone, email and online chat, identifying brokers and agents needs and objections by teaching them how to grow and scale their business using our CRM/dialer software (Liondesk) along with other Lone Wolf products and tools (Cloud CMA and The Cloud Agent Suite which connects to the MLS, as well as our leads program, Leads +) to implement into their business through cross-sell.
- My knowledge of the products allowed me to assist with support issues resulting in successful sign ups and renewals along with a positive customer experience.
- Consistently achieved monthly, quarterly, and annul sales revenue metrics.
- Was part of a company wide lay off due to budget cuts in July of 2023. 2 months later, they asked me to come back to my previous position and I accepted their offer.
Sales Associate/Executive Assistant
Limitless Ventures
Vista, CA
10.2017 - 02.2019
- Called retail businesses and other wholesale vendors to interest them in our botanical products and get them in their stores, as well as compete with competitors in our industry.
- Used salesforce to convert leads and keep customers information and orders secure.
- Was offered an Executive/Office Assistant position in April of 2018.
- Assisted the owner and general manager with personal as well as business tasks, such as making travel arrangements, bank runs, ordering office supplies, filing, arranging events, interviewing and hiring, payroll, and other misc. tasks in and out of office.
Business Collections Agent
Comcast
Sandy, UT
10.2011 - 07.2017
- Started in the residential department, and in April of 2014 I was promoted to business.
- Utilized internal CRM system Cafe 360/CSG-ACSR to access billing and process payments through inbound and outbound calling.
- Collected money and set up payment arrangements on past due accounts to keep customers business services secured and accounts current, while hitting productivity goals for the company.
Skills
- Technology Proficient
- Attention to Detail
- Time Efficient
- Adaptable
- Interpersonal skills
- Self Starter
Timeline
Sales Associate, Agent Sales
Lone Wolf Technologies
03.2019 - 07.2025
Sales Associate/Executive Assistant
Limitless Ventures
10.2017 - 02.2019
Business Collections Agent
Comcast
10.2011 - 07.2017