Emerald Henderson
Pearland,TX
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
13
13
years of professional experience
Work History
Paralegal
Hatchett Law Firm, PLLC.
09.2022 - Current
- Efiling court required documents within set timeframes
- Draft and prepare court required documents, such as: Inventory,Appraisement and List of Claims, Annual Accounts, Accounts for Final Settlement, Applications to Extend Time in Which to File Inventory / Annual Accounting, Motion to Withdraw and corresponding Orders
- Implemented company protocols and procedures to organize firm relations
- Management of 50+ post-hearing administration case load
- Edited and proofread legal documents to verify accuracy.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Communicated pertinent information to clients via phone, email, and mail.
911 Communications Supervisor
Windsor EMS, Inc.
08.2021 - 02.2022
- Managed team of dispatchers to ensure proper analysis of severity of received calls and appropriate response times
- Directed work, training, coaching, discipline and performance evaluation of emergency dispatch team.
- Remotely analyzed schedules and reorganized emergency medical personnel routes daily to ensure timely response for all scheduled appointments while optimizing company cost
- Produced memos, protocols, presentations, agendas, and data reporting for administration and C-Suite executives
- Organized meetings, events and appointments for staff, administration, COO and CEO
- Orchestrated daily, monthly, quarterly, and annual completion of all necessary training logs, equipment logs, and supply inventory
- Oversaw scheduling and completion of city permits and vehicle inspections for the City of Houston, Webster, Pasadena, Baytown, Pearland, and League City for over 20 ambulances
- Deescalated conflicts among colleagues and/or customers leveraging an empathetic, active listening approach and empowering involved parties to reach desired outcomes without damaging any relationships.
IU Customer Support Specialist
OneSupport [Remote]
05.2021 - 08.2021
- Served as a support specialist for TWC, screening calls by purpose and ensuring proper filtration of complaints and inquiries
- Directly assisted an average 75+ customers per day responding to inquiries and problems
- Quickly adapted to new software and protocols Resolve complaints and grievances while following company protocols.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
911 Communications Supervisor
Windsor EMS, Inc.
11.2017 - 04.2021
- Discern the priority of public calls for medical assistance and obtain critical information on the caller's location and well-being while dispatching either emergency personnel or mutual aid
- Communicate with, monitor, and dispatch 20-35 ambulances in Harris and its contiguous counties to ensure on-time arrival for more than 150 appointments daily
- Wrote, managed, and adjusted a weekly schedule for 120+ employees ensuring complete coverage for a 24/7/365 operational company
- Utilized an electronic health records system, relaying all pertinent information to crews and receiving facilities, while maintaining HIPAA compliance
- Established a safe and productive work environment fueled by open communication and interpersonal relationship building
- Orchestrated daily, monthly, quarterly, and annual completion of all necessary training logs, equipment logs, and supply inventory.
Office Assistant [Part-Time]
Sam Jones Consulting, Inc.
01.2011 - 12.2015
- Proofread reports and technical documents before submission for bids and to customers
- Reviewed construction documents and notified supervisors of noticeable discrepancies
- General office duties, including mailing notices and marketing materials, printing reports, delivery to appropriate departments, etc.
Secretary [Part-Time]
Birdsong Appliance Repair
05.2010 - 08.2010
- Checked daily voicemails and relayed information to the CEO
- Answered incoming calls and scheduled appointments
- Created company documents for orders, invoices, and other documents
- Documented and notified of daily deliveries and inventory
- Maintained office cleanliness and prepared for next day’s shift
- Enabled effective operations of the office through timely completion of essential tasks.
Education
High School Diploma -
Friendswood High School
Friendswood, TX06.2013
Skills
- Accounting
- Inventory and Resource Management
- Data Analytics
- Customer Service
- Multitasking
- MyCase
- Traumasoft
- BDI
- Trapper
- TeleNetwork Phone System
- Microsoft Office Suites
- MRES CAD System
- Square
References
Furnished Upon Request
Timeline
Paralegal
Hatchett Law Firm, PLLC.
09.2022 - Current
911 Communications Supervisor
Windsor EMS, Inc.
08.2021 - 02.2022
IU Customer Support Specialist
OneSupport [Remote]
05.2021 - 08.2021
911 Communications Supervisor
Windsor EMS, Inc.
11.2017 - 04.2021
Office Assistant [Part-Time]
Sam Jones Consulting, Inc.
01.2011 - 12.2015
Secretary [Part-Time]
Birdsong Appliance Repair
05.2010 - 08.2010
High School Diploma -
Friendswood High School
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