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RegisteredNurse

Emerald Hengel-Eby

Gallup,NM

Summary

I was born and raised in good o'l Gallup New Mexico. I have always tried to work in the community to help others and build this little town up. I am experienced in a wide range and variety of skills, because I have worked to help many businesses and people in our community. I enjoy learning new things and going to new places. My current profession is in Sales and Management, but I want to start reaching my goals and dreams and become a RN. I have worked in the healthcare field for years and was never aloud the opportunity to go to school and get my license. I love working with people and helping them as best as I can, I am a hard worker and a fast learner. I work well with others and have years of experience with teamwork, team building, communication, computers, organizing, numbers, filing, listing, and many others to name. I have years of experience in reception work and many more years of experience with childcare and development. People call me the master of all trades, because I can work pretty much anywhere and find something I love to do with any job I am blessed to get. My main enjoyment is that I love to help others. I am very goal oriented and I work hard to do the best I can with what I have. I am honest, compassionate, and have integrity. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Manager/Director of Operations

Self-Employed
Gallup, NM
08.2024 - Current
  • Negotiated contracts with vendors for services or materials needed by the company.
  • Analyzed customer feedback data to identify opportunities for growth.
  • Implemented quality control measures throughout the organization's processes.
  • Ensured compliance with all applicable regulations and laws.
  • Developed and implemented strategies to increase sales revenue.
  • Resolved customer complaints in a timely manner.
  • Motivated employees by providing positive reinforcement for their accomplishments.
  • Managed day-to-day operations of the department, including budgeting, scheduling, and staffing.
  • Identified areas for improvement within the organization and developed plans to address them.
  • Organized events such as conferences, seminars, and workshops.
  • Provided guidance on business operations to ensure objectives were met.
  • Created and maintained relationships with key stakeholders.
  • Directed implementation of organizational policies and procedures in accordance with corporate goals.
  • Facilitated collaboration between departments to ensure projects ran smoothly.
  • Prepared reports outlining progress towards organizational objectives.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Developed and implemented strategic plans to achieve company objectives.
  • Implemented process improvements, resultingin an increase in operational efficiency.
  • Facilitated team meetings and workshops to foster collaboration and share best practices.
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Managed risk by developing and implementing effective risk management strategies.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Analyzed market trends and competitor activity to inform business strategy.
  • Oversaw marketing initiatives, increasing brand awareness and sales.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Created and managed budgets for travel, training, and team-building activities.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Analyzed business performance data and forecasted business results for upper management.
  • Reviewed completed work to verify consistency, quality, and conformance.

Certified Independent Consultant

Scentsy
Meridian, ID
08.2024 - Current
  • Facilitated workshops with senior management teams to discuss organizational objectives and goals.
  • Consulted with internal departments on matters relating to customer service standards, quality assurance initiatives, and regulatory compliance requirements.
  • Identified areas of potential risk associated with proposed solutions and strategies.
  • Analyzed data from multiple sources to develop actionable solutions for clients.
  • Coordinated cross-functional teams across multiple locations in order to complete projects efficiently.
  • Performed financial modeling using advanced Excel techniques in order to forecast future revenue streams.
  • Provided mentorship and training resources for junior consultants as needed throughout engagements.
  • Provided strategic advice, technical guidance, and process improvement support to clients.
  • Developed a comprehensive approach for assessing current performance levels against desired outcomes.
  • Reviewed existing policies, procedures, systems, and processes in order to recommend changes or improvements.
  • Managed client relationships through regular communication regarding expectations, timelines, deliverables.
  • Developed and implemented a project plan to ensure successful completion of consulting engagements.
  • Placed orders for customer purchases and personal inventory to maintain consistent stock.
  • Maintained current knowledge of market trends to help clients feel fashionable and flattered by styles.
  • Devised new and improved records management programs to organize and protect data.
  • Kept customer information confidential and handled details accurately.
  • Reviewed diverse organizational problems to assess concerns with workflows, communication, and cost controls.
  • Conducted events online and at individual homes to promote products.
  • Identified needs of customers promptly and efficiently.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Maintained positive working relationship with fellow staff and management.
  • Determined consumer needs to provide products and services appealing to larger market.

Cleaning Crew Manager

Krause Enterprises
Gallup, NM
01.2024 - Current
  • Contributed ideas towards improving efficiency within the department's operations.
  • Established positive relationships with clients through excellent customer service skills.
  • Trained new members of the cleaning crew on proper use of equipment, materials, and supplies.
  • Assisted with recruitment efforts for new cleaners as needed.
  • Monitored quality control standards for cleanliness and sanitation throughout the facility.
  • Maintained records of inventory levels for cleaning supplies and equipment.
  • Coordinated with vendors for repair services when needed.
  • Performed routine maintenance checks on equipment used by the cleaning crew.
  • Created schedules for cleaners to ensure adequate coverage at all times during business hours.
  • Managed the daily operations of a cleaning crew, ensuring that all tasks were completed in an efficient and timely manner.
  • Scheduled regular inspections of facilities to identify any areas needing improvement or maintenance.
  • Provided feedback to team members regarding their performance against established goals or objectives.
  • Supervised the cleaning staff, providing guidance and direction to ensure adherence to safety protocols and regulations.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Sustained safety protocols to support proper and cost-effective equipment and material usage.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Practiced safe work habits and wore protective safety equipment.
  • Proposed or approved modifications to project plans.
  • Produced thorough, accurate and timely reports of project activities.
  • Delegated work to staff, setting priorities and goals.
  • Analyzed business performance data and forecasted business results for upper management.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Sales Manager

Southwest Jewelers Supply and Pawn
Gallup, NM
01.2023 - Current
  • Analyzed data to identify trends in customer behavior and develop plans accordingly.
  • Participated in negotiations with vendors regarding product purchases or contracts.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Managed daily operations of sales department, including supervision of staff members.
  • Assisted senior management in developing long-term strategic goals for the company's growth.
  • Identified and developed new markets for products or services.
  • Established relationships with key clients, while maintaining existing customer base.
  • Analyzed customer data to identify trends, preferences, and opportunities for growth.
  • Developed pricing strategies that would maximize profits while still remaining competitive in the market.
  • Implemented process changes to streamline sales department workflow.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Collaborated with marketing team to create promotional materials for target customers.
  • Developed and implemented sales strategies to increase market share.
  • Executed strategic sales plans to expand customer base and revenue.
  • Delivered sales presentations focused on offerings and unique advantages over competitors.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Performed sales consultations and educated clients on products and services.
  • Achieved company growth and brand development through market expansion and sales.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Resolved customer complaints regarding sales and service.
  • Used change methodologies to increase sales and led projects for increased productivity.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Developed and significantly grew assigned territory using strong engagement and marketing skills.
  • Conducted market research and reported on competitors.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Established ambitious goals for employees to promote achievement and surpass business targets.

Nanny, Certified Babysitter

Childcare
Gallup, NM
01.2000 - Current
  • Worked with childcare for over 20 years and have lots of experience in this area.
  • Babysat for over 20 years and was certified to be a safe sitter, also CPR certified.
  • Worked as a Nursery Director for different churches in town for over 3 years.
  • Kept detailed records of each child's progress including meals eaten, naps taken.
  • Performed light housekeeping duties related to childcare such as laundry or meal preparation.
  • Read stories aloud to the children and engaged them in creative play activities.
  • Assisted children with daily activities, such as dressing, bathing, and feeding.
  • Organized educational games and materials to encourage learning in a fun way.
  • Developed positive relationships with each child by providing nurturing care.
  • Maintained discipline in accordance with parents' instructions while being sensitive to each child’s individual needs.
  • Provided assistance with homework assignments when needed.
  • Planned age-appropriate activities to help foster physical, mental, and emotional development.
  • Researched new places or activities that would be interesting and beneficial for the kids.
  • Monitored the children's playtime to ensure safety and wellbeing.
  • Communicated regularly with families regarding daily events and any concerns that may arise.
  • Transported children to school, extracurricular activities, and appointments when needed.
  • Instructed the children in proper behavior, manners, health habits.
  • Provided a safe environment for the children through supervision and guidance of their activities.
  • Created an atmosphere of trust between myself and both the family and the kids I cared for.
  • Stayed current on all required certifications necessary for working as a Nanny.
  • Helped prepare meals for the children according to dietary guidelines set forth by parents or guardians.
  • Gave medication to children as directed by parents or guardians.
  • Took initiative in planning field trips or outings for the kids on days off from school.
  • Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
  • Observed children during snack time to prevent choking.
  • Encouraged safe, positive behavior by redirecting children to take positive action.
  • Provided safe transportation to and from activities and events.
  • Created nurturing, safe environments to promote emotional, social, and intellectual growth.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Engaged children with games and puzzles to promote mental development and enjoyment.
  • Assisted children with completing homework and special assignments to improve academic performance.
  • Helped children discover enrichment activities to inspire imagination and creativity.
  • Participated in hands-on learning activities with children incorporating art.
  • Aided with bathing, dressing, teeth brushing, and diapering to promote healthy personal hygiene and good oral health.
  • Monitored children's behavior, health and well-being as well as physical, emotional and mental development.
  • Provided overnight care as needed, ensuring a safe and secure environment.
  • Interacted positively with children to promote mental and emotional development.
  • Regulated children's schedules to balance rest, learning and play.
  • Maintained confidentiality and privacy of all family matters and information.
  • Taught life skills, including personal hygiene and organization.
  • Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
  • Followed routines to foster stability and structure in children's lives during parental absences.
  • Minimized TV and mobile device time by engaging children with games and physical books.
  • Managed logistics of children's daily life, including transportation to and from activities.
  • Adapted care and activities to meet the needs of children with special requirements.
  • Ensured physical and social well-being of each child.
  • Provided direct-care services for children of varying ages.
  • Took children to and from school and extra-curricular activities.
  • Led hands-on activities consistent with child's interests and skills.
  • Taught reading, arts and crafts and lap play to encourage intellectual development.
  • Engaged with children on individual basis to build positive, trusting relationships.
  • Traveled with family to help with vacation activities and childcare.
  • Babysat for over 100 families and have done a lot of full-time nanny care.
  • Also worked in Pediatrics for 7 years and was trained in childcare and development.
  • Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
  • Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
  • Met and communicated regularly with parents to discuss children's activities and development.
  • Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
  • Cared for infants by changing diapers, preparing bottles and providing comfort during nap times.
  • Communicated regularly with parents about the progress of each child's development.
  • Took initiative to clean up toys, dishes and other items after use.
  • Monitored bedtimes, naptimes and wake up times to ensure that the schedule was followed.
  • Provided emotional support to young children who were homesick or feeling distressed.
  • Played music during playtime to keep kids entertained while encouraging creativity.
  • Gave medication at appropriate times while ensuring proper dosage amounts were taken.
  • Read books aloud to help teach language skills, increase vocabulary and foster imagination.
  • Kept a watchful eye on the safety and wellbeing of each child under my care.
  • Took photos of special moments throughout babysitting sessions.
  • Demonstrated strong organizational skills while managing multiple tasks simultaneously.
  • Followed all instructions provided by parents regarding childcare needs and preferences.
  • Initiated conversations with toddlers about colors, shapes, numbers and letters.
  • Developed positive relationships with parents and children through active listening and understanding.
  • Encouraged good behavior through positive reinforcement techniques such as praise or rewards.
  • Kept environments safe and removed hazards.
  • Responsibly watched children while parents were out.
  • Monitored children's safety and well-being to prevent accidents and falls.
  • Helped complete homework, school projects and chores.
  • Read stories and played alphabet games to promote early literacy.
  • Enforced rules to teach good manners and maintain safe environment.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Communicated with parents about daily activities and any concerning behaviors.

Food Vendor Sales Associate

Wacky Waffles
Gallup, NM
03.2024 - 06.2024
  • Greeted customers warmly upon arrival and thanked them when departing.
  • Verified that orders matched customer requests prior to delivery or pickup.
  • Completed daily paperwork related to sales reports accurately and timely.
  • Communicated effectively with other staff members to ensure efficient operations.
  • Performed opening and closing procedures including counting cash drawer funds at end of shift.
  • Followed company policies on hygiene, safety, cleanliness.
  • Provided excellent customer service during transactions.
  • Prepared and cooked food to customer specifications.
  • Kept track of inventory levels to ensure sufficient product availability.
  • Ensured all health codes were followed in preparation of meals.
  • Cleaned and sanitized work surfaces before and after shifts.
  • Adhered to local health department regulations regarding food handling techniques.
  • Organized and maintained stock of food items for sale.
  • Assisted customers with menu item selection, order accuracy, and payment processing.
  • Maintained accurate cash drawer throughout shift.
  • Restocked supplies as needed throughout the day.
  • Developed menus, recipes, and pricing structures for food offerings.
  • Resolved customer complaints in a professional manner promptly.
  • Operated kitchen equipment such as fryers, ovens, grills, steamers.
  • Cleaned and sterilized kitchen utensils and cookware, non-disposable guest utensils, plates and trays and kitchen and serving areas.
  • Calculated amounts due for orders, presented totals to customers and accepted cash, credit card and mobile app payments.
  • Visually inspected orders prepared by coworkers to verify accuracy against order tickets and correct errors.
  • Observed food preparation procedures outlined by food safety regulations and company policy to prevent distribution of contaminated products.
  • Received orders from customers, annotating modifications to standard menu items and delivering order tickets to cooks for preparation.
  • Prioritized service to develop relationships and improve customer regularity.
  • Identified top-selling products and hot ideas to create customer favorites and improve brand identity.
  • Created new recipes with overstocked product to entice customers and move product quickly.

Certified Sales Senior Consultant

Discovery Toys
Gallup, NM
04.2019 - 11.2022
  • Coordinated internal resources and third parties and vendors for the flawless execution of projects.
  • Partnered with senior executives to identify key performance indicators for measuring success.
  • Established strong working relationships with both internal teams as well as external vendors and clients.
  • Identified areas of improvement within existing processes and systems and recommended changes accordingly.
  • Monitored progress of ongoing projects to ensure objectives were met within specified time frames.
  • Facilitated workshops with stakeholders to review current procedures and develop new processes.
  • Collaborated with cross-functional teams throughout the organization to ensure alignment of objectives.
  • Managed multiple client engagements simultaneously while adhering to tight deadlines.
  • Identified needs of customers promptly and efficiently.
  • Maintained positive working relationship with fellow staff and management.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Monitored operations and reviewed records and metrics to understand company performance.

Certified Sales Associate

DBA Dynamic Enterprises
Albuquerque, NM
03.2020 - 10.2022
  • Engaged in proactive communication with customers via phone calls or emails regarding upcoming promotions or specials.
  • Performed daily inventory checks to ensure availability of merchandise for customers.
  • Developed customer-focused sales strategies and tactics to increase revenue.
  • Analyzed customer feedback to identify trends in customer satisfaction levels and recommend changes accordingly.
  • Attended weekly team meetings with other members of the sales staff to discuss upcoming initiatives and strategies.
  • Created engaging visuals displays that highlighted key features of products while effectively utilizing available space in the store.
  • Assisted customers with product selection, order placement, and post-purchase follow up.
  • Researched competitive products, pricing, and promotions to stay ahead of the competition.
  • Participated in external marketing activities such as trade shows or conventions aimed at increasing brand awareness among target audiences.
  • Implemented promotional campaigns to drive store traffic and increase sales volume.
  • Resolved customer complaints promptly in a professional manner while ensuring complete satisfaction of the customer.
  • Facilitated smooth transition between shifts by providing updates on latest sales figures or any outstanding tasks requiring immediate attention.
  • Utilized point-of-sale software systems for efficient processing of orders including payment collection, refunds, returns, discounts.
  • Maintained accurate records of all sales transactions and prepared regular reports for management review.
  • Upsold products to policyholders and potential new clients.
  • Offered policy guidance and management to promote asset protection.
  • Pursued continued professional development through insurance workshops, course and webinars.
  • Placed special orders or called other stores to find desired items.
  • Greeted customers to determine wants or needs.
  • Bagged or packaged purchases and wrapped gifts.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Computed purchases and received and processed cash or credit payment.
  • Described merchandise and explained use, operation and care.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended, selected and located merchandise based on customer desires.

Accountant/Bookkeeper

Zylo Group
Albuquerque, NM
12.2017 - 10.2022
  • In charge of bookkeeping, organizing files and records, labeling documents, distribution of invoices, contacting other parties for data entry and payments
  • Managed all my boss's travel arrangements and accommodations and managed and budgeted invoices and expenses.
  • Reported on financial results including balance sheets, income statements, cash flow statements.
  • Performed general ledger reconciliations on a timely basis.
  • Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
  • Maintained up-to-date knowledge of Generally Accepted Accounting Principles guidelines.
  • Prepared monthly closing entries for multiple companies' books of records.
  • Created journal entries accurately and timely for month end close processes.
  • Coordinated with external auditors during the annual audit process by providing requested documents and responding to inquiries in a timely manner.
  • Reviewed invoices for accuracy and completeness prior to payment processing.
  • Monitored balance sheets and income statements to evaluate financial performance.
  • Provided guidance to other departments regarding accounting policies and procedures.
  • Investigated and resolved billing issues to maximize cash flow and minimize liabilities.

Certified Nursing Assistant (CNA)

RMCHCS Red Rock Clinic OBGYN/ENT/Ortho/Ultrasound/Pain Man/Neurology/Surgery and PreOp
Gallup, NM
01.2010 - 05.2017
  • Mainly worked with patient care, taking vitals, rooming patients, setting up for procedures and assisting the doctors and nurses in the procedures
  • Charted and documented everything, set up appointments and worked on referrals, cleaned rooms and sterilized tools and equipment, made sure patients were happy, safe, and taken care of
  • Worked with a variety of different departments and people, so teamwork and communication were always being applied to my daily tasks.
  • Assisted students in developing effective problem solving abilities relevant to nursing practice.
  • Mentored nursing assistants on how to effectively communicate with patients and families while maintaining a professional attitude.
  • Supervised nursing assistants who assisted in administering medication or providing basic patient care services.
  • Partnered with attending physicians, nurses, techs and nursing assistants to create and coordinate plans of care and assisted with imaging, labs, surgery, intensive care and medications.
  • Participated in continuous education to stay current with nursing practices and healthcare innovations.
  • Actively participated in educational programs related to health unit nursing assistant duties.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Assisted with the preparation, labeling, and delivery of medications to nursing units.

Certified Nursing Assistant (CNA)/Directors Assistant

RMCHCS College Clinic Internal Medicine/Family Practice/Occupational Heath/Medical Records/Operator/Director Data and Info
Gallup, NM
01.2010 - 05.2017
  • Trained in all areas so I could float where needed
  • Roomed patients, took vital signs, assisted the doctors and nurses in procedures, cleaned rooms and tools, stocked inventory, made referrals, documentation and charting, teamwork, communication and computer skills were a must
  • Also helped with updating clinic information and doctors certifications and listings
  • Worked along with the insurance policies and procedures.
  • Cleaned and sanitized patient rooms according to established protocols.
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Took temperature readings orally or rectally as instructed by the RN or MD.
  • Reported changes in patient condition to registered nurse or physician.
  • Participated in educational programs related to nursing assistant skills development.
  • Collected specimens for testing purposes upon request from physicians or nurses.
  • Assisted with ambulation of patients utilizing appropriate equipment safely.
  • Transported patients to treatment units, using wheelchair or stretcher.
  • Responded quickly to emergency situations involving sudden illness or injury.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
  • Provided comfort measures such as back rubs and positioning pillows for added comfort.
  • Assisted with admission procedures such as gathering personal data from the patient's chart.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Provided emotional support to family members regarding end-of-life decisions.
  • Administered medications as directed by registered nurse or physician.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Observed patients for any changes in their physical or mental condition.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.

Certified Nursing Assistant (CNA)

RMCHCS College Clinic Pediatrics
Gallup, NM
01.2010 - 05.2017
  • Responsible for assisting the doctors and nurses in procedures, rooming patients, scheduling appointments, making referrals, cleaning rooms, helping patients with care, documenting and charting, taking vital signs, and going to trainings as needed to keep my certifications strong and current.
  • Assisted in developing competency standards for Nursing Assistants and monitored adherence to these standards.
  • Provided guidance and mentorship to new Certified Nursing Assistants.
  • Assisted students in developing effective problem solving abilities relevant to nursing practice.
  • Participated in continuous education to stay current with nursing practices and healthcare innovations.
  • Actively participated in educational programs related to health unit nursing assistant duties.
  • Provided guidance to nursing assistants on the implementation of resident care plans.

Certified Nursing Assistant

Home Health and Assisted Living with Melba Brown
Gallup, NM
07.2003 - 10.2015
  • Responsible for her health, safety, care, and medications
  • Cooked, cleaned, bathed, dressed, did laundry, organized, documented, and kept her company.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
  • Assisted with admission procedures such as gathering personal data from the patient's chart.
  • Responded quickly to emergency situations involving sudden illness or injury.
  • Administered medications as directed by registered nurse or physician.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Cleaned and sanitized patient rooms according to established protocols.
  • Provided emotional support to family members regarding end-of-life decisions.
  • Transported patients to treatment units, using wheelchair or stretcher.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Provided comfort measures such as back rubs and positioning pillows for added comfort.
  • Observed patients for any changes in their physical or mental condition.
  • Assisted with ambulation of patients utilizing appropriate equipment safely.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Provided emotional support to patients and families during difficult times.
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Distributed drinking water and nourishment to residents.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Helped residents walk with or without self-help devices.
  • Assisted residents in preparing for activities and social programs.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.

Assistant Manager/Sales Manager/Facial Specialist/Receptionist

Merle Normans
Gallup, NM
01.2008 - 09.2012
  • Responsible for running the shop while the owners were gone
  • Handled sales, reception work, cleaning, inventory, orders, advertising, making flyers, organizing and staging displays
  • Also trained in facials, makeovers, and products we sold.
  • Managed customer service inquiries and complaints in a timely manner.
  • Established processes for monitoring customer satisfaction levels.
  • Created reports on sales trends, inventory levels, and financial data.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Maintained up-to-date knowledge of company products and services.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.

Receptionist/Personal Assistant

Coldwell Banker High Desert Realty
Gallup, NM
03.2004 - 06.2012
  • Helped agents organize their listings, offices, paperwork, advertisements, faxes, messages, mail, and answered phones
  • Handled data entries for an MLS platform, Microsoft Office, google docs, emails, and whatever else was needed
  • Cleaned homes and staged them to show, also aided agents with making keys and putting them in lock boxes.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Greeted visitors and provided them with assistance.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Assisted with special projects assigned by management when required.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Responded to inquiries from internal staff members regarding office operations.
  • Updated daily log book with information about visitors entering the premises.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Scheduled and confirmed appointments and meetings for management team.
  • Provided administrative support to various departments, assisting with document preparation and data entry.

Receptionist and Sales Associate

Southwest Jewelers Supply and Pawn
Gallup, NM
01.2000 - 01.2010
  • Responsible for helping customers in sales, showing products, answering phones, mailing postcards, cleaning the shop, creating displays, and advertising.
  • Coordinated with vendors for repairs and maintenance of office equipment.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Monitored office supplies inventory and placed orders when necessary.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Greeted visitors and provided them with assistance.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.

Personal Assistant/Receptionist

Bonnie Rodgers Realty
Gallup, NM
08.2007 - 10.2009
  • Responsible for handling phone calls, messages, faxes, organizing files and paperwork, cleaning, mailing letters off, helping with home sales, marketing, advertising, and updating information.
  • Provided administrative support to the executive team by conducting research and preparing statistical reports.
  • Managed office supplies inventory and placed orders when necessary.
  • Sorted mail received daily for distribution throughout the office.
  • Greeted visitors in a professional manner and provided assistance with inquiries.
  • Organized travel arrangements, including flights, transportation, and accommodation.
  • Developed processes for efficient workflow within the departmental structure.
  • Proofread documents for accuracy prior to submission to the executive team.
  • Scanned documents into electronic format for storage in a secure database system.
  • Arranged conference calls with remote employees or clients located outside of local area.
  • Assisted with special projects as needed by researching topics, organizing data, summarizing findings.
  • Monitored deadlines for tasks assigned to staff members on behalf of the executive team.
  • Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
  • Compiled weekly progress reports highlighting key accomplishments from past week's activities.
  • Prepared documents such as reports, presentations, agendas, and correspondence.
  • Performed calendar management and scheduling of appointments for the executive.
  • Maintained confidential files related to personnel records or other sensitive information.
  • Processed invoices related to business expenses incurred by the executive team.
  • Coordinated meetings between internal departments and external partners.
  • Organized work projects around client's house.
  • Screened telephone calls and inquiries and directed as appropriate.
  • Performed various clerical tasks and organized office areas to promote productivity.
  • Managed household inventory and maintenance schedules.
  • Maintained clerical correspondence via email and phone.

Cashier

Big Cheese Pizza Franchise Systems
Gallup, NM
03.2006 - 01.2008
  • Answered customer inquiries regarding store policies and procedures.
  • Performed other duties as assigned by management.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Resolved customer complaints professionally in accordance with company policy.
  • Issued receipts, refunds, credits or change due to customers.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Ensured compliance with all safety regulations within the store environment.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Stocked shelves with merchandise when needed.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Followed company security procedures for handling large sums of money.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Processed sales transactions to prevent long customer wait times.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Used suggestive selling techniques to promote add-on sales.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Collected payments and provided accurate change.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained work area and kept cash drawer organized.
  • Greeted customers promptly and responded to questions.
  • Counted and balanced cashier drawers.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Answered phone calls to assist customers with questions and orders.

Florist Boutique Assistant

Gallup Floral
Gallup, NM
05.2000 - 05.2003
  • Answered phone calls from customers seeking advice or placing orders.
  • Maintained store cleanliness and appearance.
  • Organized product displays to attract customers.
  • Informed customers about floral care and handling techniques.
  • Provided customer service in a professional manner.
  • Ensured that all flowers were stored properly at optimal temperatures.
  • Restocked shelves with fresh flowers on a daily basis.
  • Handled cash register operations accurately and efficiently.
  • Advised clients on color combinations, flower types, container styles.
  • Assisted customers with selecting floral arrangements, plants, and gifts.
  • Built relationships with vendors to ensure the best pricing and quality of products available.
  • Participated in weekly inventory counts of all items in stock.
  • Performed minor maintenance tasks such as watering plants and cleaning vases and containers.
  • Resolved any customer complaints or issues in a professional manner.
  • Researched new trends in floristry designs for product offerings.
  • Created custom arrangements for special occasions including weddings and funerals.
  • Greeted customers upon entry to the boutique.
  • Inspected incoming shipments for quality assurance purposes.
  • Processed orders for delivery or pick-up in a timely manner.
  • Prepared bouquets according to customer specifications.
  • Collaborated with vendors via telephone, email and text prior to large events to coordinate delivery and set up.
  • Selected flora and foliage to design colorful arrangements that exceeded customer expectations.
  • Received incoming flower deliveries and placed new stock in refrigerators.
  • Trimmed material to arrange bouquets, sprays and with materials and tools.
  • Assisted owners with making merchandise purchasing decisions for shop.
  • Packed and wrapped completed arrangements for secure delivery.
  • Created floral designs incorporating current trends in color, materials and vessels.
  • Designed live, cut, dried and artificial floral and foliar arrangements to fulfill customer requests.
  • Processed incoming floral orders by phone and estimated customer costs for shipping and delivery.
  • Mingled with customers on sales floor to assist with selection of arrangements.
  • Consulted with clients regarding desired price and type of arrangement.
  • Delivered and set up flower arrangements for banquets, weddings and funerals.
  • Processed sales transactions via cash register and telephone orders.
  • Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
  • Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
  • Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
  • Watered plants and cut, conditioned and cleaned flowers and foliage for storage.
  • Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
  • Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
  • Created tabletop and various other custom arrangements or pieces.
  • Set up colorful and inspiring store displays and arrangements.
  • Pruned flora and fauna to fit perfectly into bouquets and arrangements.

Education

Bachelors Degree in Nursing Administration -

University of Phoenix Online
Online
01.2012

Bachelors Degree in Liberal Arts -

University of New Mexico (UNM) Gallup
Gallup, NM
01.2008

High School Diploma/Associates Degree in General Education -

Middle College High School UNM-Gallup
Gallup, NM
01.2006

Skills

  • Receptionist
  • Answering Phones
  • Taking Messages
  • Relaying Messages
  • Faxing
  • Mailing
  • Filing
  • Organizing
  • Data Entry
  • Labeling
  • Sales
  • Listing Items
  • Advertising
  • Marketing
  • Personal Website Designing
  • Computers
  • Microsoft
  • MLS
  • Drop Box
  • Email
  • Social Media
  • Typing
  • Spelling
  • Grammar
  • Personal
  • Integrity
  • Honesty
  • Hard Working
  • Love to Learn
  • Compassionate
  • Enthusiastic
  • Extrovert
  • Patience
  • Bubbly Personality
  • Goal and Dream Seeker
  • Social
  • Communication
  • Documenting
  • Coordinating
  • Teamwork
  • Polite
  • Friendly
  • Administrative
  • Bookkeeping
  • Accounting
  • Updating Info
  • Listings
  • Writing
  • Design
  • Interior Design
  • Cleaning and Organizing
  • Organizational Development
  • Financial Management
  • Policy Implementation
  • Business Development
  • Strategic Planning
  • Contract Management
  • Business Administration
  • Verbal and written communication
  • Team Leadership
  • Sales management
  • Customer Relationship Management (CRM)
  • Sales Techniques
  • Negotiation
  • Product Management
  • Display Design
  • Website Design
  • Stage Design
  • Care and Compassion
  • Child Care
  • Child Development
  • Teaching
  • Health and Safety
  • Assisted Living
  • Home Health
  • Nutrition

Accomplishments

  • Consistently surpassed sales targets for 6 consecutive months
  • Helped boost overall sales by 15% as 'Team Leader'
  • Achieved multiple sales awards for reaching over $90,000
  • Made the Deans List
  • Awarded top 10 sales associates
  • Awarded best team player
  • Achieved highest sales award
  • Achieved fastest pay raise
  • Achieved most dependable employee
  • Awarded Honesty and Integrity
  • Awarded high customer service
  • Awarded Smiles the most and most positive

Certificationscourses

  • Drivers License since 2003 with perfect driving record
  • Safe Sitter Certification (SSC) since 2003
  • Cardio Pulmonary Resuscitation Certified (CPR) since 2003
  • Certified Nursing Assistant (CNA) since 2007

Awards

  • Deans List Award - 2005, 2006, 2008 from UNM-G
  • Valedictorian - May 2006 Middle College High UNM-G
  • High Achiever Award - June 2012 for Scentsy
  • Teamwork and Dedication Award - January 2013 for RMCHCS
  • 10,000 PRV Award - 2016 for Scentsy

Affiliations

  • Family Nights
  • Bible Study
  • Game Nights
  • Socializing
  • Fourwheeling
  • Volleyball
  • Soccer
  • Painting
  • Hiking
  • Camping
  • Biking
  • Traveling and going on adventures
  • Dancing

Languages

English
Professional
Spanish
Limited
Arabic
Limited

Certification

  • Safe Sitter
  • CNA
  • Certified Consultant
  • Super Star Consultant
  • Deans List
  • Associates Degree
  • High School Diploma
  • Bachelors Degree
  • Drivers License
  • CPR

References

References available upon request.

Timeline

Manager/Director of Operations

Self-Employed
08.2024 - Current

Certified Independent Consultant

Scentsy
08.2024 - Current

Food Vendor Sales Associate

Wacky Waffles
03.2024 - 06.2024

Cleaning Crew Manager

Krause Enterprises
01.2024 - Current

Sales Manager

Southwest Jewelers Supply and Pawn
01.2023 - Current

Certified Sales Associate

DBA Dynamic Enterprises
03.2020 - 10.2022

Certified Sales Senior Consultant

Discovery Toys
04.2019 - 11.2022

Accountant/Bookkeeper

Zylo Group
12.2017 - 10.2022

Certified Nursing Assistant (CNA)

RMCHCS Red Rock Clinic OBGYN/ENT/Ortho/Ultrasound/Pain Man/Neurology/Surgery and PreOp
01.2010 - 05.2017

Certified Nursing Assistant (CNA)/Directors Assistant

RMCHCS College Clinic Internal Medicine/Family Practice/Occupational Heath/Medical Records/Operator/Director Data and Info
01.2010 - 05.2017

Certified Nursing Assistant (CNA)

RMCHCS College Clinic Pediatrics
01.2010 - 05.2017

Assistant Manager/Sales Manager/Facial Specialist/Receptionist

Merle Normans
01.2008 - 09.2012

Personal Assistant/Receptionist

Bonnie Rodgers Realty
08.2007 - 10.2009

Cashier

Big Cheese Pizza Franchise Systems
03.2006 - 01.2008

Receptionist/Personal Assistant

Coldwell Banker High Desert Realty
03.2004 - 06.2012

Certified Nursing Assistant

Home Health and Assisted Living with Melba Brown
07.2003 - 10.2015

Florist Boutique Assistant

Gallup Floral
05.2000 - 05.2003

Nanny, Certified Babysitter

Childcare
01.2000 - Current

Receptionist and Sales Associate

Southwest Jewelers Supply and Pawn
01.2000 - 01.2010

Bachelors Degree in Nursing Administration -

University of Phoenix Online

Bachelors Degree in Liberal Arts -

University of New Mexico (UNM) Gallup

High School Diploma/Associates Degree in General Education -

Middle College High School UNM-Gallup

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Emerald Hengel-Eby