Emerald Hill

• Followed protocols to enhance protection and maintain safe work environment.
• Performed visual and functional inspection of components to determine quality and identify defects.
• Assembled components with minimal supervision, exceeding expected project milestones.
• Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.

• Placed orders for housekeeping supplies and guest toiletries.
• Managed team productivity and workflow to exceed quality standards.
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
• Increased employee performance through effective supervision and training.
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.

• assist and set up and break down of Stages and props for various types of concerts/ Events.

• Loading/unloading trucks

• Maintaining and cleaning Campus buildings and grounds.

• set up and take down of various events.

• assisting patrons and guest as needed

• Met with clients to determine services and schedules needed.

• providing care for various pets

• stayed at clients homes to provide maintenance for property and care for pets.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Trained and mentored new employees to maximize team performance.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored team members to enhance professional development and accountability in workplace.
• Opened and closed location and monitored shift changes to uphold successful operations.
• Adhered to company standards and compliance requirements for operations and cleanliness of areas.
• Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team

• Trained and mentored new employees to maximize team performance.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Cooperated with coworkers to improve customer experience and manage storefront.
• Adhered to company standards and compliance requirements for operations and cleanliness of areas.

• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Mentored team members to enhance professional development and accountability in workplace.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Quickly and accurately counted drawers at start and end of each shift.
• Educated employees on register use, merchandising, and customer service.

• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
• Monitored seating area and checked restrooms regularly to keep spotless.
• Governed dining area to coordinate, usher and remove obstacles to drive positive dining experience.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.