Emerald Ijares
Gurnee,IL
Summary
Accomplished and detail-oriented Member Service Representative V with over 25 years of experience in a dynamic credit union environment, consistently delivering exceptional customer service and efficiently managing high volumes of financial transactions. Renowned for resolving member issues with patience and empathy while actively contributing to the enhancement of customer experiences and promoting Navy Federal's services to achieve and surpass organizational goals. Recognized for excellence with the prestigious 2008 Boss Award and the 2009 Navy Federal President's Award, demonstrating a steadfast commitment to professional growth and organizational success.
Overview
20
20
years of professional experience
Work History
Member Service Representative V
Navy Federal Credit Union
07.2005 - Current
- Executes functions and duties of Branch Manager by supervising and directing fourteen employees in case of team leader's unavailability.
- Assisting recruit presentations indoc and check issue.
- Processing recruit's application by division with high volume number.
- Evaluates and assesses personnel to determine training needs and develops them to improve operational skills.
- Exercises best judgment when asked to help resolve operational conflicts and situation.
- Communicate and follow up with teammates if they need specific assistance during specific time frame.
- Lead in outreach and community events.
- Branch leads in Diversity, Inclusion and Belonging initiatives.
- Collaborated with team members to improve workflow efficiency and service delivery.
Education
Bachelor of Science - Nutrition and Dietetics
Centro Escolar University
Skills
- Fostering collaborative relationships
- Efficient task prioritization
- Customer engagement
- Team-oriented collaboration skills
- Compliance with policies
- Conflict resolution skills
LEADERSHIP
- Acting Manager - Duty involves oversight, supervision, and operation of branch.
- Workforce Management scheduling
- Daily work queue operation
- Saturday team leader
- Give feedback to presentation specialist
- Mentor teammates
Timeline
Member Service Representative V
Navy Federal Credit Union
07.2005 - Current
Bachelor of Science - Nutrition and Dietetics
Centro Escolar University
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