Emerald Lane
Page,AZ
Summary
Enthusiastic worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of health care tasks. Motivated to learn, grow and excel in patient care. Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at a medical facility. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
5
5
years of professional experience
Work History
Patient Access Specialist
Banner Healthcare
02.2023 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Collected and validated patient demographics and insurance information.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Performed patient pre-admission, admission, transfer and discharge activities.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Trained new staff on hospital processes and procedures.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Improved overall department performance metrics through consistent adherence to established protocols and procedures.
Caregiver
Volunteer Work
08.2022 - 01.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Post Baccalaureate
University Of Utah
06.2021 - 05.2022
- Planned, modified and executed research techniques, procedures and tests.
- Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
- Generated data models, performed genetic analysis and helped produce reports outlining results.
- Developed fact sheets, graphs and tables to analyze and summarize survey data.
- Worked both independently and collaboratively in fast-paced laboratory environment.
Rental Agent
Lake Powell Resorts & Marinas
05.2019 - 08.2020
- Placed sales calls and handled sales for incoming customer calls.
- Managed key accounts to include all customers within rental market segment.
- Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs and upgrades.
- Entered rental payment and late fee data into SMS for forecasting, budgeting, expenditure management and bill paying.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Implemented rental asset processes, including cleanliness standards.
- Drafted quotes, confirmed orders and managed transfers to handle rental needs efficiently.
- Completed sales transactions, including all accepted forms of payment.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Managed multiple tasks in high-volume environment.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Processed customer orders and accurately entered them into order system.
- Communicated with international guests in French and Spanish, translating property features and amenities and closing over $10,000 rental sales annually
Education
Bachelor of Science - Biology
Southern Utah University
Cedar City, UT12.2020
Skills
- Rental Agreement
- Cancellations
- Cash Handling
- Guest inquiries
- Laboratory experiments
- Writing reports
- Detail-oriented
- Computer skills
- Analytical skills
- Specimen handling
- Research and Analysis
- Documentation abilities
- Lab safety
- Medical Terminology
Accomplishments
- Documented and resolved client issues which led to a return customer.
- Supervised team of 6 staff members.
- Delivered poster presentation on a screen to identify genetic modifiers of seizure susceptibility in a Drosophila model of PIGA deficiency at 63rd Annual Drosophila Research Conference in 2022.
- Revamped a system to become more efficient and to make patient care experience better.
Timeline
Patient Access Specialist
Banner Healthcare
02.2023 - Current
Caregiver
Volunteer Work
08.2022 - 01.2023
Post Baccalaureate
University Of Utah
06.2021 - 05.2022
Rental Agent
Lake Powell Resorts & Marinas
05.2019 - 08.2020
Bachelor of Science - Biology
Southern Utah University
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