Emerald Ledesma
San Antonio,TX
Summary
Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
College Student
University of the Incarnate Word
San Antonio, TX
08.2022 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Shift Leader
Artea Bubble Tea and Eats
San Antonio, TX
10.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Customer Service Cashier
Broadway Daily Bread
San Antonio, TX
05.2020 - 04.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Assistant Supervisor
Crepe Addiction
San Antonio, TX
11.2020 - 03.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor - Biology
University of The Incarnate Word
San Antonio, TX12.2024
Associate Of Science - Biology
Northwest Vista College
San Antonio, TX05.2021
Skills
- Positive attitude
- Team leadership
- Conflict resolution
Relevant Experience
2024- Conducted research with Dr.Anna Valor on the observation and discovery of SeaPhages.
- Applied hands on technical skills in the laboratory
- Discovered and published “PelayoLedesma” phage in the official database
2023- Conducted research with Dr.Rafael Adrian investigating the potential application of the ligand,4,7-Dimethoxy-1,10-philanthropies in concurrence with copper chloride as a possible cancer reducing agent.
- Learned hands on laboratory mechanics including becoming certified in using an Infrared (IR) Spectrometer
Timeline
College Student
University of the Incarnate Word
08.2022 - 12.2024
Shift Leader
Artea Bubble Tea and Eats
10.2021 - Current
Assistant Supervisor
Crepe Addiction
11.2020 - 03.2021
Customer Service Cashier
Broadway Daily Bread
05.2020 - 04.2021
Bachelor - Biology
University of The Incarnate Word
Associate Of Science - Biology
Northwest Vista College