Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emerald Mack

Bethany,OK

Summary

Skillful EDI Production Specialist, proficient in researching discrepancies, analyzing data and evaluating options for recommending solutions. Enthusiastic, adaptable and resourceful with vast troubleshooting experience and being detail-oriented. Involvement in training team members and participating in roundtables to continuously improve processes. Known for receiving multiple shoutouts both from internal team members and management as well as external clients for my excellent performance. Former accountant who is efficient and knowledgeable of audit preparation, data entry, trust reconciliation, and more. Experience in working in the office and from home while being trusted to keep confidentiality of important information. Adaptable with experience in multiple different fields of work, ready and willing to broaden my knowledge while aiming to leverage my abilities to successfully fill the vacancy at the company and help to achieve its goals.

Overview

8
8
years of professional experience

Work History

EDI Production Specialist I

Paycom
Oklahoma City, OK
11.2023 - Current
  • Partook in multiple roundtable meetings to assist in providing direction and feedback to help better system operations.
  • Built, maintained and troubleshot electronic data interchange feeds to ensure accuracy and preform coding updates when necessary.
  • Coordinated communications between internal departments as well as external vendors and clients regarding EDI matters.
  • Listened to client and insurance carrier needs and implemented them into their feeds using internal coding.
  • Analyzed incoming and outgoing electronic data for accuracy, completeness, and compliance with standards.
  • Completed projects and audits to ensure accuracy of internal data and assist in working towards better efficiency.
  • Inputted data from carrier structures into internal mapping systems to populate necessary fields onto the feeds.

Registered Behavior Technician

Hopebridge Autism Therapy Center
06.2023 - 10.2023
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Supported client using principles of applied behavior analysis.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
  • Kept accurate records by documenting progress and adhering to prescribed behavior plan.
  • Learned specialized behavior approaches to implement behavioral strategies.
  • Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
  • Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
  • Implemented reinforcement systems to encourage positive behaviors.
  • Implemented individualized plans to address challenging behaviors.

Accountant

Love Beal Nixon P.C.
06.2019 - 06.2023
  • Reported on financial results including balance sheets, income statements, cash flow statements.
  • Researched and reviewed payments for accuracy, and ensured completeness.
  • Implemented record-keeping and accounting systems using current computer technology.
  • Reconciled trusts by collecting and analyzing account information from multiple trusts.
  • Prepared accounting information, producing financial statements in accordance with accounting principles.
  • Reviewed accounts for discrepancies to properly reconcile differences.
  • Operated computers and used job-related software to develop, modify, and implement recordkeeping and accounting systems.
  • Gathered financial information, prepared documents, and closed books.
  • Engaged in filing, record, and compiling and transmitting financial records.
  • Posted financial data in Excel spreadsheets and managed inventory.

Internet Fulfillment Clerk

Lowe’s
04.2018 - 05.2019
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Answered many inbound calls per day to address customer inquiries, resolved issues, and provide information on new products and services and directed inbound calls to designated individuals or departments.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Completed continuing education and training programs for professional development.
  • Made customers top priority and employed active listening skills to understand needs and deliver first rate service.
  • Generated leads for new sales through telephone and email contact with customers.
  • Achieved top satisfaction, retention, and referral rankings on a consistent basis.
  • Verified customer and order information for correctness, checking it against previously obtained information as necessary.
  • Troubleshooted minor problems and reported larger technical issues.

Server

The Garage Burgers And Beer
04.2017 - 04.2018
  • Received, checked and arranged food orders for in-store and carry out customers..
  • Greeted incoming guests with a friendly smile and provided knowledgeable service
  • Offered details about menu items and suggested choices that might meet customer tastes.
  • Recorded accurate customer orders utilizing the company computer system.
  • Delivered top quality customer service in a professional manner while managing multiple tasks.
  • Optimized front-of-house operations by managing capacity, avoiding long wait times for guests.
  • Attended company and restaurant required training and meetings, improving skills.
  • Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
  • Exercised focus and concentration to keep track of tables and remember orders.
  • Maintained knowledge of safety and emergency procedures, remaining aware of accident prevention policies.

Education

Associate of Science - Counseling

Oklahoma State University - Oklahoma City
Oklahoma City, OK

Skills

  • Critical Thinking & Analysis
  • Accounting Procedures
  • Reliability and Confidentiality
  • Data Entry and Collection
  • Transaction Recording and Monitoring
  • Typing & 10-Key Entry
  • System Troubleshooting
  • Intervention Management
  • Error Resolution Capabilities
  • Data Analysis Proficiency
  • HIPAA Compliance
  • Strong Attention to Detail
  • EDI System Troubleshooting
  • Microsoft Excel Skills

Timeline

EDI Production Specialist I

Paycom
11.2023 - Current

Registered Behavior Technician

Hopebridge Autism Therapy Center
06.2023 - 10.2023

Accountant

Love Beal Nixon P.C.
06.2019 - 06.2023

Internet Fulfillment Clerk

Lowe’s
04.2018 - 05.2019

Server

The Garage Burgers And Beer
04.2017 - 04.2018

Associate of Science - Counseling

Oklahoma State University - Oklahoma City

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Emerald Mack