Summary
Overview
Work History
Education
Skills
Timeline
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Emerald Mack

Bethany,OK

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Renowned for fostering teamwork and adapting to dynamic environments, making significant contributions to organizational success. Skilled in communication, problem-solving and interpersonal skills with a demonstrated ability to manage competing priotities and meet deadlines.

Overview

8
8
years of professional experience

Work History

Benefits Suite Coordinator - EDI Production

Paycom
11.2023 - Current
  • Built, maintained, and troushoot electronic data interchange feeds to ensure accuracy and preform coding updates when necessary.
  • Analyzed outgoing electronic data for accuracy, completeness, and compliance with standards.
  • Inputted data and requirments from carrier structures and companion guides into internal mappings to populate nexessary fields onto EDI feeds.
  • Conducted comprehensive research and troubleshooting to resolve discrepancies and provide preventative measures.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Managed vendor relationships to secure best quality of services and products for organizational needs.
  • Collaborated with IT to maintain SFTP and PGP encrypted connections.
  • Facilitated cross-departmental workshops to identify process improvements, leading to more efficient workflow and reduced bottlenecks.
  • Increased client satisfaction by facilitating clear and consistent communication between external and interal contacts.
  • Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
  • Partook in mutliple rountable meetings to assist in providing direction and feedback to help better system operations.
  • Listened to client and insurance carrier needs to implement them into feeds using internal coding.
  • Experience with 834, LDEX, pipe delimeted, comma delimeted and various other custom file formats.

Registered Behavioral Technician

Hopebridge Autism Therapy Center
06.2023 - 10.2023
  • Reduced maladaptive behaviors by utilizing Applied Behavior Analysis techniques effectively.
  • Supported clients in achieving their goals through consistent data collection and analysis.
  • Increased client engagement by employing creative and age-appropriate activities during sessions.
  • Effectively managed challenging situations by employing de-escalation techniques as needed for client safety and wellbeing.
  • Established rapport with clients, fostering trust and positive relationships that facilitated learning opportunities.
  • Streamlined daily routines for clients using visual schedules, prompting systems, and other organizational tools as needed.
  • Promoted a safe environment, ensuring adherence to agency policies and procedures.
  • Supported smooth transitions between activities during therapy sessions, minimizing disruptions and maximizing productivity.
  • Consistently met compliance requirements by maintaining up-to-date certifications and trainings.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Maintained accurate records, contributing to the overall success of treatment plans.
  • Improved communication skills among clients through targeted social skills training interventions.
  • Participated in ongoing professional development to stay current on best practices within the field of Applied Behavior Analysis.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Kept accurate records by documenting progress and adhering to prescribed behavior plan.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.

Accountant

Love Beal Nixon, P.C.
06.2019 - 05.2023
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Gathered financial information, prepared documents, and closed books.
  • Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.
  • Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
  • Researched and reviewed payments for accuracy and ensured completeness.
  • Implemented record-keeping and accounting systems using current computer technology.
  • Reconiled trusts by collecting and analyzing account information from multiple sources.
  • Gathered and prepared accounting infromation, producing finacial statements to leadership for review and approval.
  • Reviewed accounts for discreapncies to properly reconcile differences.
  • Operated computers and used job-related software to delevop, modify and impement recordkeeping and accounting systems.
  • Engaged in filing, recording, and compiling transmitted finacial records.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Collected and reported monthly expense variances and explanations.
  • Tracked funds, prepared deposits and reconciled accounts.

Internet Fulfillment Clerk

Lowe's
04.2018 - 05.2019
  • Participated in regular staff meetings to share best practices, address challenges, and discuss opportunities for improvement within the fulfillment department.
  • Coordinated with management to address and resolve any fulfillment-related issues, resulting in a more efficient workflow.
  • Demonstrated flexibility by adapting to various roles within the warehouse as needed, quickly becoming proficient in multiple areas of operations.
  • Received positive feedback from customers for prompt service and attention to detail in fulfilling their orders.
  • Collaborated with team members to complete large orders quickly, increasing overall productivity levels.
  • Supported fellow team members during high-volume periods, ensuring smooth operations during peak times of the year.
  • Ensured timely delivery of customer orders by prioritizing tasks and coordinating with shipping department personnel.
  • Improved order accuracy by meticulously verifying product information and cross-referencing with packing slips.
  • Reduced fulfillment errors with thorough quality checks before packaging and shipping products.
  • Assisted in training new employees on warehouse procedures, ensuring they were prepared for success within the role of Fulfillment Clerk.
  • Provided excellent customer service while resolving shipment discrepancies or issues related to damaged merchandise promptly and professionally.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Processed and handled customer complaints, answering questions, and providing alternative solutions.
  • Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.

Server

The Garage Burgers & Beer
04.2017 - 04.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.

Education

Associate of Science - Psychology

Oklahoma State University
Oklahoma City, OK

High School Diploma -

Classen School of Advanced Studies
Oklahoma City, OK

Skills

  • Multitasking and organization
  • Customer service
  • Data entry
  • Relationship building
  • Discretion and confidentiality
  • Document management
  • Recordkeeping
  • CRM software
  • Accounts reconciliation
  • Troubleshooting
  • 10-Key typing
  • Microsoft office
  • Documentation and recordkeeping

Timeline

Benefits Suite Coordinator - EDI Production

Paycom
11.2023 - Current

Registered Behavioral Technician

Hopebridge Autism Therapy Center
06.2023 - 10.2023

Accountant

Love Beal Nixon, P.C.
06.2019 - 05.2023

Internet Fulfillment Clerk

Lowe's
04.2018 - 05.2019

Server

The Garage Burgers & Beer
04.2017 - 04.2018

Associate of Science - Psychology

Oklahoma State University

High School Diploma -

Classen School of Advanced Studies

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Emerald Mack