Summary
Overview
Work History
Education
Skills
Accomplishments
Education and Training
Timeline
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Emerald Rogers

Memphis,TN

Summary

Enthusiastic retail professional with hands-on experience in customer service, payment processing, and sales. Strong communicator and team player, always eager to learn new processes to support overall organizational success. Results-oriented cashier with in-depth knowledge of POS system operations and return and exchange policies. Committed to helping the store grow and bring in new customers. Friendly and hardworking individual with extensive background operating cash registers, stocking merchandise, and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings and motivated to take on increasing responsibility in a retail environment. Skilled head cashier specializing in sales, service, and team leadership. Capable of leading new employees and maximizing team performance.

Overview

6
6
years of professional experience

Work History

Valvoline

Valvoline Instant Oil
08.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.

Shift Lead Manager

Tacobellcatering
04.2019 - 09.2024
  • Processed sales transactions to prevent long customer wait times.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Collected payments and provided accurate change.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Discounted purchases by scanning and redeeming coupons.
  • Answered customer questions and provided store information.
  • Processed refunds for worn, damaged and broken merchandise.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.

FedEx Tug Driver

FedEx Express
03.2022 - 02.2024
  • Enhanced security measures by working closely with law enforcement agencies and ensuring compliance with federal regulations.
  • Kept abreast of industry trends and regulations, ensuring compliance with all applicable laws and standards.
  • Improved customer satisfaction levels through regular training and performance evaluation of airport staff.
  • Developed employee schedules that optimized staffing levels during peak travel periods, reducing passenger wait times significantly.

Patient Dining

People Ready Temp Agency
04.2021 - 05.2021
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Relayed orders and special requests to cooks.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Provided exceptional service to high volume of daily customers.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Prepared Trays by their diets.
  • Prep Cart and trays to the patient's liking.
  • Served certain wings of the hospital daily.
  • Dropped off every meal and pick up all the trays.
  • Prep the coffee ad tea for the patient.

Housekeeper

People Ready Temp Agency
02.2021 - 03.2021
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Maintained and organized cleaning supplies stock.
  • Used cleaning chemicals following proper guidelines.
  • Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.

Walmart Stocker

People Ready Temp Agency
01.2021 - 02.2021
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
  • Lifted materials of varied weights on regular basis.
  • Assisted customers by locating items and loading heavy purchases in vehicles.
  • Greeted customers and retrieved requested products to drive satisfaction.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Faced products on shelves and displays to meet company policies.
  • Replenished items to maintain stock availability.
  • Communicated with customers to answer questions.

Education

High School Diploma -

Central High School
Bolivar, TN
05.2022

Skills

  • Customer Service
  • Honest and Dependable
  • Reliable and Responsible
  • Customer Assistance
  • Cash Handling
  • Honest and Ethical
  • Problem Solving
  • Cash Register Operations
  • Detail-Oriented
  • Inventory Stocking
  • Employee Training
  • Issue Resolution
  • Work Task Prioritization
  • Cleaning and Sanitizing
  • Friendly, positive attitude
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Calm under pressure
  • Problem resolution
  • Organization and time management
  • Flexible and adaptable
  • Time management
  • Problem-solving
  • Customer service
  • Teamwork and collaboration

Accomplishments

  • Saved company money on consistent basis by working with loss prevention to monitor high-risk areas.
  • Created highly effective new program that significantly impacted efficiency and improved operations.

Education and Training

other

Timeline

Valvoline

Valvoline Instant Oil
08.2024 - Current

FedEx Tug Driver

FedEx Express
03.2022 - 02.2024

Patient Dining

People Ready Temp Agency
04.2021 - 05.2021

Housekeeper

People Ready Temp Agency
02.2021 - 03.2021

Walmart Stocker

People Ready Temp Agency
01.2021 - 02.2021

Shift Lead Manager

Tacobellcatering
04.2019 - 09.2024

High School Diploma -

Central High School
Emerald Rogers