Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Emerald Schmitz

Rocky Mount,NC

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. The only breaks between jobs that were taken were due to medical issues that have since been resolved. Highly motivated by teamwork and can also work on solo projects. Customer and client satisfaction along with superior satisfaction is undeniably important in any industry, and treat fantastic customer service and being prompt and on time as a top priority in the workplace.

Overview

9
9
years of professional experience

Work History

Warehouse Packer

FEMA
Greenville, NC
07.2019 - 10.2019
  • Prepared orders by processing requests, pulling materials, packing boxes, and placing orders in delivery area.
  • Picked and packed orders using pick sheets and RF scan guns for accuracy.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Used pallet jacks to move items to and from warehouse locations.
  • Used tools, sprayers and cleaning solutions to disinfect work areas.

Camera Car Driver

Associates Asset Recovery
Rocky Mount, NC
11.2018 - 05.2019
  • Checked vehicles regularly for routine upkeep such as fueling as well as advanced maintenance needs.
  • Operated camera car vehicle following road safety rules and company service protocols.
  • Helped guests plan entertainment by offering information about venues and restaurants.
  • Demonstrated knowledge of local area roads, landmarks, and traffic patterns.
  • Assisted passengers with loading and unloading their luggage.
  • Assisted in loading and unloading cargo from the vehicle as necessary.
  • Maintained detailed logs of all trips taken, including destination, mileage, fuel consumption, and hours worked.
  • Communicated regularly with dispatchers regarding routes and schedules.

Warehouse Packer

QVC Distribution Center
Rocky Mount, NC
12.2017 - 03.2018
  • Picked and packed orders using pick sheets and RF scan guns for accuracy.
  • Prepared orders by processing requests, pulling materials, packing boxes, and placing orders in delivery area.
  • Used pallet jacks to move items to and from warehouse locations.
  • Utilized proper techniques for lifting, packing and handling heavy objects.
  • Followed safety policies, procedures and guidelines to prevent and reduce accidents and injuries.

Call Center Representative

Alorica
Rocky Mount, NC
07.2016 - 11.2017
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Navigated through computer systems to review information and respond appropriately to callers.

Cashier

Bojangles' Famous Chicken 'n Biscuits
Rocky Mount, NC
08.2013 - 07.2016
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Collected payments and provided accurate change.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Processed sales transactions to prevent long customer wait times.

Customer Service Representative

Focus
Tarboro, NC
08.2022 - 11.2022
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Education

Certificate - Cosmetology

Nash Community College
Rocky Mount, NC
06-2015

Skills

  • Order Processing
  • Quality Assurance
  • Equipment Maintenance
  • Quality Control
  • Product Inspection
  • Work Area Maintenance
  • Package labeling
  • Palletizing
  • Packaging and picking
  • Flexible Schedule
  • Time Management
  • Maintaining Workplace Safety
  • Documentation And Reporting
  • Punctual and Reliable
  • Attention to Detail
  • Issue Resolution
  • Teamwork
  • Stock organization
  • Maintaining equipment
  • Warehouse Safety
  • Barcode scanning
  • Product Inspections

Affiliations

  • I am a mother of 2 beautiful girls. we take adventures to different parks and nature trails regularly, love the outdoors such as camping and water parks on the weekends. i enjoy painting, drawing when we are at home and love finding things to do outside the home.

Languages

English
Professional

References

References available upon request.

Timeline

Customer Service Representative

Focus
08.2022 - 11.2022

Warehouse Packer

FEMA
07.2019 - 10.2019

Camera Car Driver

Associates Asset Recovery
11.2018 - 05.2019

Warehouse Packer

QVC Distribution Center
12.2017 - 03.2018

Call Center Representative

Alorica
07.2016 - 11.2017

Cashier

Bojangles' Famous Chicken 'n Biscuits
08.2013 - 07.2016

Certificate - Cosmetology

Nash Community College

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Emerald Schmitz