Emerald Schmitz
Customer Service Proffesional
Rocky Mount,NC
Summary
Sales professional with strong background in driving revenue and fostering client relationships. Skilled in team collaboration, adapting to market changes, and delivering impactful sales strategies. Known for reliability, result-oriented approach, and effective communication. Proficient in CRM software, negotiation, and market analysis.
Experienced with sales team leadership, customer relationship management, and strategic planning. Utilizes sales strategies to drive revenue growth and improve client satisfaction. Track record of effective communication and team collaboration, ensuring consistent achievement of sales goals.
Overview
12
12
years of professional experience
Work History
Assistant Sales Manager
Trade It
10.2024 - Current
- Assisted in developing sales strategies to enhance customer engagement and satisfaction.
- Executed daily sales operations, ensuring accurate processing of transactions and inventory management.
- Collaborated with team members to identify opportunities for upselling and cross-selling products.
- Analyzed customer feedback and market trends to inform product offerings and promotional strategies.
- Supported training initiatives for new staff on sales techniques and customer service best practices.
- Monitored sales performance metrics, providing insights to improve team effectiveness and efficiency.
- Developed strong relationships with clients, fostering loyalty and repeat business through exceptional service.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Completed store opening and closing procedures by counting drawers and managing security.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Conducted regular team meetings to review progress, address challenges, and motivate staff towards achieving goals.
Customer Service Representative
Focus
08.2022 - 11.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Warehouse Packer
FEMA
07.2019 - 10.2019
- Prepared orders by processing requests, pulling materials, packing boxes, and placing orders in delivery area.
- Picked and packed orders using pick sheets and RF scan guns for accuracy.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Used pallet jacks to move items to and from warehouse locations.
- Used tools, sprayers and cleaning solutions to disinfect work areas.
Camera Car Driver
Associates Asset Recovery
11.2018 - 05.2019
- Checked vehicles regularly for routine upkeep such as fueling as well as advanced maintenance needs.
- Operated camera car vehicle following road safety rules and company service protocols.
- Helped guests plan entertainment by offering information about venues and restaurants.
- Demonstrated knowledge of local area roads, landmarks, and traffic patterns.
- Assisted passengers with loading and unloading their luggage.
- Assisted in loading and unloading cargo from the vehicle as necessary.
- Maintained detailed logs of all trips taken, including destination, mileage, fuel consumption, and hours worked.
- Communicated regularly with dispatchers regarding routes and schedules.
Warehouse Packer
QVC Distribution Center
12.2017 - 03.2018
- Picked and packed orders using pick sheets and RF scan guns for accuracy.
- Prepared orders by processing requests, pulling materials, packing boxes, and placing orders in delivery area.
- Used pallet jacks to move items to and from warehouse locations.
- Utilized proper techniques for lifting, packing and handling heavy objects.
- Followed safety policies, procedures and guidelines to prevent and reduce accidents and injuries.
Cashier Team Lead
Which Wich Superior Sandwiches
05.2019 - 02.2020
- Supervised daily cash register operations, ensuring accurate transactions and exceptional customer service.
- Trained new cashiers on operational procedures and customer interaction best practices.
- Resolved customer inquiries and complaints efficiently to enhance satisfaction and loyalty.
- Monitored cash handling procedures to maintain compliance with financial regulations and company policies.
Call Center Representative
Alorica
07.2016 - 11.2017
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Maintained strong call control and quickly worked through scripts to address problems.
- Updated customer accounts, addresses and contact information within call management databases.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Navigated through computer systems to review information and respond appropriately to callers.
Cashier
Bojangles' Famous Chicken 'n Biscuits
08.2013 - 07.2016
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped customers find specific products, answered questions, and offered product advice.
- Collected payments and provided accurate change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
Education
Certificate - Cosmetology
Nash Community College
Rocky Mount, NC06-2015
Skills
- Order Processing
- Quality Assurance
- Equipment Maintenance
- Quality Control
- Product Inspection
- Work Area Maintenance
- Package labeling
- Palletizing
- Packaging and picking
- Flexible Schedule
- Time Management
- Maintaining Workplace Safety
- Documentation And Reporting
- Punctual and Reliable
- Attention to Detail
- Issue Resolution
- Teamwork
- Stock organization
- Maintaining equipment
- Warehouse Safety
- Barcode scanning
- Product Inspections
- Goals and performance
- Sales reporting
- Team building and development
- Sales goals
- Sales team supervision
- Store improvement skills
- Client needs assessments
- Sales strategy development
- Closing strategies
Languages
English
Professional
References
References available upon request.
Education and Training
other
Timeline
Assistant Sales Manager
Trade It
10.2024 - Current
Customer Service Representative
Focus
08.2022 - 11.2022
Warehouse Packer
FEMA
07.2019 - 10.2019
Cashier Team Lead
Which Wich Superior Sandwiches
05.2019 - 02.2020
Camera Car Driver
Associates Asset Recovery
11.2018 - 05.2019
Warehouse Packer
QVC Distribution Center
12.2017 - 03.2018
Call Center Representative
Alorica
07.2016 - 11.2017
Cashier
Bojangles' Famous Chicken 'n Biscuits
08.2013 - 07.2016
Certificate - Cosmetology
Nash Community College
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