Emerald Scott
Miami,FL
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings. Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Personable team member experienced in crafting specialty coffee and teas and providing superior customer service. Fluent in range of coffee beans, origins and blends. Dedicated to providing unique service to coffee enthusiasts in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guest Service Associate
TopGolf
12.2017 - 09.2018
- Maintained financial accuracy by collecting deposits, fees and payments
- Greeted hundreds daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Assisted guests by furnishing information and directions to various areas of property including casino, gift shop and dining areas
- Facilitated inter-departmental communication to effectively provide customer support
- Recommended platinum club memberships to customers, thoroughly explaining details
- Cross-trained and provided back up for customer service managers
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge
- Maintained up-to-date knowledge of product and service changes
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Welcomed, greeted and assisted guests in high-traffic store, generating thousands of dollars in one business day
- Trained staff on operating procedures and company services
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Responded to customer requests for products, services and company information
- Provided primary customer support to internal and external customers in fast-paced environment
- Educated customers about billing, payment processing and support policies and procedures
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy
- Walked through properties to maximize guest safety and clear areas of trash and debris
- Managed front desk operations, ensuring a smooth and pleasant guest experience
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays
- Handled customer complaints to satisfy and retain guests
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction
- Utilized variety of organizational and communication skills to drive guest satisfaction
- Maintained high level of professionalism and discretion when dealing with guests
- Maintained high level knowledge of all hotel services offered to answer guest questions
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly
- Scheduled and confirmed restaurant reservations for guests
- Maintained neat and orderly front desk and lobby area to uphold hotel standards
- Maintained accurate and up-to-date records of guest information
- Assisted guests with booking reservations, resulting in higher occupancy rates
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Welcomed guests on arrival, displaying professional and friendly approach
- Delivered messages, mail and packages left for guests to hotel rooms
- Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations
- Collaborated with team members to handle guest requirements from check-in through check-out
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
Barista
Starbucks
02.2020 - 07.2020
- Upsold food and snack items with beverages, increasing store sales within three minutes
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
- Elevated customer loyalty by using strong communication and listening abilities to resolve customer problems
- Created over 50 drinks in average shifts with consistently positive customer satisfaction scores
- Learned every menu preparation and numerous off-label drinks to meet all customer needs
- Maintained supply levels in counter and customer areas to meet typical demands
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every 30 minutes
- Maintained regular and consistent attendance and punctuality
- Constantly expanded personal knowledge of coffee styles and varieties
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales by more than 20%
- Cultivated ability to recall customers' names and address each by name
- Controlled line and crowd with quick, efficient service
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
- Cleaned counters, machines, utensils and seating areas daily
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Prioritized drink requests while managing interruptions
- Prepared coffee, cleaned dining areas, opened register and carried out other opening duties
- Maintained a clean and organized workspace for optimal productivity and safety
- Used POS system to accurately enter orders and process payments
- Prepared specialty drinks such as cappuccinos, lattes and mochas
- Helped management keep adequate supply on hand by notifying of shortages
- Followed exact recipes for mixing and preparing beverage and food items
- Assisted in inventory management to maintain adequate stock levels and reduce wastage
- Learned special recipe items and seasonal offerings to best meet customer needs
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served
- Completed successful daily cash audits to correctly balance drawers at end of shifts
- Increased repeat business by providing exceptional customer service and building rapport with patrons
- Made and served brand-specific café beverages with focus on speed, quality and consistency
- Minimized spoilage with proper use of first-in-first-out stock procedures
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs
- Maintained regular and consistent attendance and punctuality
- Explained beverage preparation and offered samples to help customers choose ideal items
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily
- Packaged bagels, muffins and other food items for customer purchase
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Sanitized equipment and wiped down counters and tables to prevent spread of germs
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise
- Monitored supply levels at counter and maintained customer areas to meet typical demands
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required
- Operated espresso machines and commercial coffee brewers to create beverages
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Cleaned counters, machines, utensils, and seating areas daily
- Gained extensive knowledge in data entry, analysis and reporting
- Demonstrated creativity and resourcefulness through the development of innovative solutions
- Acted as a team leader in group projects, delegating tasks and providing feedback
- Excellent communication skills, both verbal and written
- Proven ability to develop and implement creative solutions to complex problems
- Exercised leadership capabilities by successfully motivating and inspiring others
- Strengthened communication skills through regular interactions with others
- Provided professional services and support in a dynamic work environment
- Applied effective time management techniques to meet tight deadlines
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Passionate about learning and committed to continual improvement
- Self-motivated, with a strong sense of personal responsibility
- Proved successful working within tight deadlines and a fast-paced environment
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
- Worked well in a team setting, providing support and guidance.
Food and Beverage Attendant
The Big Easy Casino
06.2021 - 09.2021
- Streamlined beverage preparation, leading to faster service times and higher customer satisfaction
- Provided guests with information about menu items, specials and promotions to provide quality service
- Improved overall efficiency by assisting with kitchen tasks during peak hours or staff shortages
- Assisted customers with carry-out service
- Upsold menu items when appropriate, contributing to increased revenue generation without compromising guest satisfaction
- Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction
- Processed payments for orders and provided customers with change
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift
- Participated in ongoing training sessions to stay updated on industry trends and best practices for optimal job performance
- Maintained clean and organized dining areas for an enjoyable guest experience
- Provided accurate allergen information to guests, ensuring their safety and well-being while dining
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations
- Delivered exceptional guest experiences through attentive service and quick response to issues
- Assisted wait staff with timely food delivery and guest requests
- Operated dishwashers and other kitchen equipment according to safety guidelines
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints
- Trained new staff members on company policies and procedures
- Conducted quality checks on food items before serving them to guests, ensuring consistency in taste and presentation standards were met every time
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism
- Collaborated with other dining room and bar staff to facilitate efficient service
- Monitored food and beverage supplies, assisting with restocking when needed
- Set up advertising signs and displays on shelves, counters and tables
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones
- Maintained stock levels of cups, lids, straws, and condiments throughout shift
- Managed inventory levels effectively, reducing waste and maintaining optimal stock levels for efficient operations
- Greeted customers and provided menus upon arrival to dining room
- Processed payments and provided receipts to establish proof of transaction
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience
- Excellent communication skills, both verbal and written
- Proved successful working within tight deadlines and a fast-paced environment
- Skilled at working independently and collaboratively in a team environment
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
- Developed strong organizational and communication skills through coursework and volunteer activities
- Proven ability to develop and implement creative solutions to complex problems
- Learned and adapted quickly to new technology and software applications
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Developed strong communication and organizational skills through working on group projects
- Acted as a team leader in group projects, delegating tasks and providing feedback
- Gained strong leadership skills by managing projects from start to finish
- Worked flexible hours across night, weekend, and holiday shifts
- Demonstrated respect, friendliness and willingness to help wherever needed.
Cashier
Burlington
05.2021 - 06.2021
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty
- Upsold additional products and services to customers, increasing revenue
- Identified and resolved discrepancies and errors in customer accounts
- Streamlined checkout process for increased efficiency and reduced waiting times
- Addressed customer needs and made product recommendations to increase sales
- Welcomed customers and helped determine their needs
- Provided backup support for other departments when needed, showcasing versatility within the retail environment
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers
- Greeted customers entering store and responded promptly to customer needs
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
- Restocked and organized merchandise in front lanes
- Answered questions about store policies and addressed customer concerns
- Used POS system to enter orders, process payments and issue receipts
- Worked with floor team and managers to meet wide range of customer needs
- Enhanced customer satisfaction by providing efficient and accurate cash transactions
- Handled multiple payment methods securely, minimizing discrepancies and potential losses
- Performed cash, card and check transactions to complete customer purchases
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences
- Operated cash register to record transactions accurately and efficiently
- Assisted customers with returns, refunds and resolving transaction issues
- Promoted store promotions and incentive programs to increase overall sales revenue
- Built relationships with customers to encourage repeat business
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash
- Contributed to store success by maintaining high standards of cleanliness throughout the facility
- Worked flexible schedule and extra shifts to meet business needs.
Barista
Starbucks
09.2021 - 12.2021
- Maintained a clean and organized workspace for optimal productivity and safety
- Used POS system to accurately enter orders and process payments
- Prepared specialty drinks such as cappuccinos, lattes and mochas
- Helped management keep adequate supply on hand by notifying of shortages
- Followed exact recipes for mixing and preparing beverage and food items
- Assisted in inventory management to maintain adequate stock levels and reduce wastage
- Learned special recipe items and seasonal offerings to best meet customer needs
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served
- Controlled line and crowd with quick, efficient service
- Increased repeat business by providing exceptional customer service and building rapport with patrons
- Completed successful daily cash audits to correctly balance drawers at end of shifts
- Made and served brand-specific café beverages with focus on speed, quality and consistency
- Promoted additional items with beverages, increasing store sales
- Maintained regular and consistent attendance and punctuality
- Minimized spoilage with proper use of first-in-first-out stock procedures
- Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe's environmental responsibility goals
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs
- Explained beverage preparation and offered samples to help customers choose ideal items
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
- Contributed to a positive team environment through effective communication and collaboration with colleagues
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily
- Packaged bagels, muffins and other food items for customer purchase
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Sanitized equipment and wiped down counters and tables to prevent spread of germs
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Gained extensive knowledge in data entry, analysis and reporting
- Developed strong communication and organizational skills through working on group projects
- Acted as a team leader in group projects, delegating tasks and providing feedback
- Excellent communication skills, both verbal and written
- Proven ability to develop and implement creative solutions to complex problems
- Worked well in a team setting, providing support and guidance.
Barista
Starbucks
02.2022 - 11.2023
- Maintained a clean and organized workspace for optimal productivity and safety
- Used POS system to accurately enter orders and process payments
- Prepared specialty drinks such as cappuccinos, lattes and mochas
- Helped management keep adequate supply on hand by notifying of shortages
- Followed exact recipes for mixing and preparing beverage and food items
- Assisted in inventory management to maintain adequate stock levels and reduce wastage
- Learned special recipe items and seasonal offerings to best meet customer needs
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served
- Increased repeat business by providing exceptional customer service and building rapport with patrons
- Completed successful daily cash audits to correctly balance drawers at end of shifts
- Made and served brand-specific café beverages with focus on speed, quality and consistency
- Minimized spoilage with proper use of first-in-first-out stock procedures
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs
- Maintained regular and consistent attendance and punctuality
- Explained beverage preparation and offered samples to help customers choose ideal items
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily
- Packaged bagels, muffins and other food items for customer purchase
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Sanitized equipment and wiped down counters and tables to prevent spread of germs
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise
- Monitored supply levels at counter and maintained customer areas to meet typical demands
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required
- Operated espresso machines and commercial coffee brewers to create beverages
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Cleaned counters, machines, utensils, and seating areas daily
- Gained extensive knowledge in data entry, analysis and reporting
- Demonstrated creativity and resourcefulness through the development of innovative solutions
- Acted as a team leader in group projects, delegating tasks and providing feedback
- Excellent communication skills, both verbal and written
- Proven ability to develop and implement creative solutions to complex problems
- Exercised leadership capabilities by successfully motivating and inspiring others
- Strengthened communication skills through regular interactions with others
- Provided professional services and support in a dynamic work environment
- Applied effective time management techniques to meet tight deadlines
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Passionate about learning and committed to continual improvement
- Self-motivated, with a strong sense of personal responsibility
- Proved successful working within tight deadlines and a fast-paced environment
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
North Gardens Highn Schol
05.2020
Skills
- Beverage preparation
- Soft Selling
- Smoothie Making
- Sandwich Preparation
- Product Displays
- Point of Sale Knowledge
- Ordering Procedures
- Menu Memorization
- Food Preparation and Safety
- Exceptional Customer Service
- Coffee Machinery
- Cleaning
- Conflict Resolution
- Table Setting Knowledge
- Adaptive and Creative
- Food Running
- Excellent Memory
- Performance improvement
- Merchandising expertise
- Cash Handling
- Hospitality service expertise
- Friendly and outgoing
- Professional demeanor
- Excellent math skills
- Food preparation
- Opening and closing duties
- Payment collection
- Credit card processing
- Cash register operations
- Product upselling
- Customer assistance
- Stocking and Replenishing
- Identification Checks
- Bagging and Packaging
- Drawer Management
- Merchandise Restocking
- Cash Register Operation
- Refund Handling
- Maintaining Store Appearance
- Good telephone etiquette
- Shelf-cleaning
- Money handling
- Adaptability
- Scheduling
- Guest Services
- Patient-focused quality service
- Customer service optimization
- Service and supply support
- Quality service
- Client Service
- Guest carry-out
- Guest complaint resolution
- Hospitality services
- Amenities and Accomodations Knowledge
- Sales
- Store Merchandising
- Customer Complaint Resolution
- Product Knowledge
- Visual Displays
- Appointment Setting
- Payment Collection
- Payment processing
- Receiving support
- Money handling abilities
- Staff education and training
- Professional telephone demeanor
- Complaint resolution
- Retail Management
- Customer Service
- Staff Training
- Adaptable and Flexible
- Time Management
- Product displays
- Reliable and Dependable
- Workstation Maintenance
- Packaging and Labeling
- Attention to Detail
- Available Weekends
- Team Leadership
- Product Advertising
- Process Control
- Upselling
- Coordinating Orders
- Inventory Management
- Quality Control
- New Hire Training
- Coffee expertise
- Hospitality and Professionalism
- Decision-Making
- Cleanliness
- Point of sale operation
- Payment Processing
- Cleaning and sanitizing
- Order Taking
- Cash Register Operations
- Safe Food Handling Practices
- Product Upselling
- Beverage Preparation
- Table setting knowledge
- Food Serving and Preparation
- Relationship Building
- Espresso preparation
- Safe Food Handling
- Negotiation Tactics
- Adaptive and creative
- Drink customization
- Flexible Schedule
- POS System Operation
- Table Bussing
- Front of House Operations
- Display Maintenance
- Problem-Solving
- Smoothie making
- Coffee and Tea Preparation
- Food Storage Management
- Supply Restocking
- Food Preparation
- Shipment Receiving
- Team Player
- Active Listening
- Friendly, Positive Attitude
- Project Planning
- Medication Administration
- Medication Reconciliation
- Healthcare regulations
- Pharmacy Knowledge
- Records Updating
- Adherence to Protocol
- Dosage Calculation
- Drug Interaction Awareness
- Safety Management
- Patient Assessments
- Daily living assistance
- Patient Care
- Vital signs monitoring
- Patient Observation
- Privacy and confidentiality
Certification
- CMA - Certified Medication Aide
- CMT - Certified Medication Technician
Timeline
Barista
Starbucks
02.2022 - 11.2023
Barista
Starbucks
09.2021 - 12.2021
Food and Beverage Attendant
The Big Easy Casino
06.2021 - 09.2021
Cashier
Burlington
05.2021 - 06.2021
Barista
Starbucks
02.2020 - 07.2020
Guest Service Associate
TopGolf
12.2017 - 09.2018
High School Diploma -
North Gardens Highn Schol
- CMA - Certified Medication Aide
- CMT - Certified Medication Technician
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