Emerald Taylor
Canton,OH
Summary
Dynamic professional with extensive experience in packaging and quality assurance. Proven ability to operate machinery efficiently while ensuring compliance with safety standards. Skilled in product inspection and team collaboration, enhancing workflow and customer satisfaction. Recognized for training staff and optimizing processes to achieve operational excellence.
Overview
19
19
years of professional experience
Work History
Packer
Amazon
04.2024 - 11.2025
- Conducted quality checks to ensure compliance with packaging standards.
- Maintained cleanliness and organization of work area to optimize workflow.
- Monitored inventory levels and reported discrepancies to management promptly.
- Contributed to customer satisfaction by securely packaging fragile items to prevent damage during shipment.
Packaging Machine Operator
Fresh Mark
Massillon, OH
03.2018 - 12.2023
- Operated and maintained high-speed packaging machinery to ensure production efficiency.
- Monitored quality control processes to uphold product standards and safety compliance.
- Collaborated with team members to streamline workflow and reduce downtime during shifts.
- Trained new operators on machine functions, safety protocols, and best practices for efficiency.
Housekeeper/Inspector
Home 2 Suites
Canton, OH
04.2017 - 03.2018
- Oversaw daily housekeeping operations, ensuring high standards of cleanliness and guest satisfaction.
- Trained and mentored new staff on efficient cleaning techniques and safety protocols.
- Implemented inventory management for cleaning supplies, optimizing resource allocation.
- Collaborated with maintenance team to address facility issues promptly, enhancing guest experience.
Direct Support Professional
ResCare
Canton, OH
01.2015 - 02.2018
- Assisted individuals with daily living activities to promote independence and enhance quality of life.
- Developed personalized care plans in collaboration with clients and healthcare professionals.
- Monitored client progress and reported changes to ensure appropriate adjustments in care strategies.
- Facilitated communication between clients, families, and support teams to address needs effectively.
Technical Support Representative
VXI Global Solutions LLC
Canton, OH
10.2013 - 01.2015
- Resolved technical issues for clients, ensuring optimal product performance and customer satisfaction.
- Provided troubleshooting support via phone, email, and chat, enhancing communication efficiency.
- Educated customers on product features and functionalities, improving user experience and retention.
- Collaborated with cross-functional teams to escalate complex issues swiftly, reducing resolution times.
Shift Leader
Foot Locker
Canton, OH
02.2007 - 11.2013
- Supervised team of employees to ensure high-quality customer service and operational efficiency.
- Trained new staff on sales techniques, product knowledge, and company policies.
- Managed inventory levels, ensuring optimal stock availability for customer needs.
- Implemented visual merchandising standards to enhance store presentation and drive sales.
Education
No Degree - Athletic Training
University of Toledo
Toledo, OHHigh School Diploma -
McKinley Sr. High
Canton, OHSkills
- Machine operation
- Quality assurance
- Product inspection
- Lockout and tagout procedures
Timeline
Packer
Amazon
04.2024 - 11.2025
Packaging Machine Operator
Fresh Mark
03.2018 - 12.2023
Housekeeper/Inspector
Home 2 Suites
04.2017 - 03.2018
Direct Support Professional
ResCare
01.2015 - 02.2018
Technical Support Representative
VXI Global Solutions LLC
10.2013 - 01.2015
Shift Leader
Foot Locker
02.2007 - 11.2013
No Degree - Athletic Training
University of Toledo
High School Diploma -
McKinley Sr. High