Emerald Thomas
Washington,GA
Summary
Dynamic healthcare professional adept at fostering positive communication with physicians, office staff, and patients. Recognized for a strong work ethic and dedication to excellence, consistently going above and beyond to ensure tasks are completed efficiently. Core competencies include effective collaboration and patient-centric service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Internship
Pagan Heriberto V DMD
Washington, GA
10.2021 - 05.2022
- Collected payments and reconciled daily accounts
- Assisting dentists during procedures, preparing patients for treatment, and helping patients feel comfortable
- Scheduling appointments, processing payments, and preparing bills
- Updating patient records, taking and recording vital signs, and collecting patient data
- Sterilizing instruments and equipment, developing infection control protocols, and following safety procedures
- Greeting patients and visitors
- Answering phones and taking messages
- Acting as an intermediary between patients and their dentists, insurance companies, and others
Internship
Wills Memorial Hospital
Washington, GA
09.2021 - 05.2022
- Maintained patient confidence and protected hospital operations by keeping all information confidential
Childcare Provider
Creative Kidz Corner
Washington, GA
09.2021 - 04.2022
- Ensured the safety and well-being of children by closely monitoring 15 child at all times
- Collaborated with other childcare providers to ensure the best care for the children
- Developed and implemented curriculum for children
- Encouraged children to express their feelings in a healthy manner
- Managed daily schedules and routines for children, optimizing productivity and efficiency within the childcare center
- Planned and organized age-appropriate activities and field trips
- Developed and maintained a positive and nurturing environment
- Read stories and encouraged creative play activities
- Assisted with potty-training and other development milestones
- Assisted with napping and bedtime routines
- Assisted with homework and educational activities
- Provided childcare for up to 8 children aged 0-5 in a daycare center setting
- Ensured the safety of the children at all times
- Provided emotional support and comfort to children
- Promoted physical fitness through outdoor activities
- Implemented a variety of positive reinforcement techniques to encourage and motivate children in their learning
- Monitored children’s progress and reported any issues to the parents/guardians
- Developed activities to enhance language development
- Demonstrated strong problem-solving and conflict resolution skills when managing difficult situations
- Tracked and monitored children’s progress
- Developed and implemented a daily routine to promote structure and consistency
- Facilitated special events and field trips
- Established and maintained positive relationships with the children to ensure a safe and nurturing environment
- Provided a safe and secure environment for the children to play and learn
- Developed and maintained positive relationships with parents
- Facilitated story time and other group activities
- Monitored and recorded children’s behavior and development
- Organized and maintained a clean and safe environment
- Administered basic first aid and other medical procedures when necessary
- Developed individualized care plans for each child, including activities, nutrition, and rest
- Provided high-quality care to children aged 3-5 in a daycare setting for 3 years
- Assisted with meal preparation and feeding the children
- Assisted with toilet training
- Supervised children while they were engaged in activities, including play and outdoor activities
- Implemented behavior management techniques to promote positive behavior
- Ensured proper hand washing practices were followed
- Attended training and seminars to maintain professional development
- Supervised and interacted with children during playtime
- Assisted with dressing, toileting, and hygiene needs
- Established and maintained positive relationships with parents and guardians to ensure their children were receiving the best care
- Developed and implemented safety procedures to ensure the wellbeing of the children
- Maintained a clean and organized environment
- Read stories to children to promote literacy
- Developed age-appropriate activities for each child
Cashier
The Pig and Bull Grill
Washington, GA
06.2020 - 06.2021
- Maintained a clean and organized checkout area
- Responsible for opening and closing the store
- Followed all safety and security procedures
- Created a welcoming atmosphere for customers by providing friendly and efficient service
- Maintained a neat and orderly work environment
- Assisted with training new cashiers
- Maintained a positive attitude and professional demeanor
- Participated in inventory counts and store audits
- Resolved customer complaints promptly and professionally to ensure positive shopping experience
- Offered personalized service to enhance customer experience and build brand loyalty
- Maintained a high level of accuracy in all cash transactions
- Provided excellent customer service in all interactions
- Monitored store security and took appropriate action when necessary
- Experienced in managing large amounts of cash and balancing cash drawers
- Experienced in handling customer disputes in a professional and courteous manner
- Restocked shelves and displays as needed
- Provided customer service support to ensure customer satisfaction
- Maintained accurate records of all transactions
- Successfully received orders, processed payments, and responded appropriately to guest concerns
- Operated the register, accurately and efficiently delivering an error-free transaction record and balanced drawer at the end of every shift
- Collected payments by accepting cash, checks, or credit transactions from customers, making change as necessary
- Resolved customer complaints promptly, resulting in a 95% satisfaction rate
- Trained 2 new cashiers in company procedures and customer service best practices
- Maintained accurate cash drawer with zero discrepancies over 12 months
- Balanced the cash drawer by meticulously counting cash at the beginning and end of every shift
- Itemized and totaled purchases by recording prices, departments, taxable and nontaxable items, and operating a cash register
- Established and identified prices of goods, services, or admission, tabulating bills using calculators, cash registers, or optical price scanners
- Reconciled the cash register prior to close, balancing all cash, credit cards, and checks
- Participated in training new and existing cashiers, utilizing all available tools to coach, develop, and mentor them regarding proper policies and procedures
- Collected credit card and cash payments to complete transactions for customer orders
- Executed currency and credit transactions quickly and accurately
- Maintained high levels of productivity by efficiently processing cash, credit, debit, and voucher program payments for customers
- Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests
- Provided exceptional customer service with efficient, prompt transactions
- Maintained knowledge regarding payment in the form of cash, checks, credit, vouchers/traveler’s checks, or automatic debit
- Maintained checkout operations by following policies and procedures and reporting any needed adjustments
- Answered customer telephone calls promptly and appropriately
Education
None - Pre-Nursing
Augusta State University
Augusta, GA05.2027
None - Pre-Nursing
Augusta Technical College
Augusta, GA05.2027
High School Diploma - Honors
Washington-Wilkes Comprehensive High School
Washington, GA05.2022
Skills
- Adaptability
- Patient Registration
- Leadership Skills
- Medical Terminology
- Planning and Instruction
- Socialization Exercises
- Emotional Support
- Instructional Skills
- Entertaining Activities
- First Aid
- Time Management
- Behavior Management
- Empathy
- Answering Phone
- Communication
- Attention to Detail
- Take Orders Accurately
- Scheduling
- Flexible
- Greet and Assist Patients
- Administrative Skills
- Sterilization Techniques
- CPR Certified
- Decision-Making skills
- Outdoor Activities
- Behavioral Monitoring
- Activity Planning
- Conflict-resolution
- Child Care
- Child Development
- Creative Play
- Effective Communication
- Multitasking
- Cash Handling
- Customer Service
- Teamwork
- Ability to Work In Fast-Paced Environments
- Responsible
- Problem Solving
- Organizational Skills
- Patient Care
Certification
- CPR and First Aid Certified.
Languages
- English, Native
- Spanish, Intermediate
Accomplishments
- Top 25 In Class of 22' at Washington-Wilkes Comprehensive High School
- African American Recognition Award
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Internship
Pagan Heriberto V DMD
10.2021 - 05.2022
Internship
Wills Memorial Hospital
09.2021 - 05.2022
Childcare Provider
Creative Kidz Corner
09.2021 - 04.2022
Cashier
The Pig and Bull Grill
06.2020 - 06.2021
- CPR and First Aid Certified.
None - Pre-Nursing
Augusta State University
None - Pre-Nursing
Augusta Technical College
High School Diploma - Honors
Washington-Wilkes Comprehensive High School
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