Emerald Webb
Hollywood,CA
Summary
Detail-oriented and committed to providing outstanding customer service. Demonstrates effective time management skills, adept at adapting quickly to route changes and product malfunctions. Enthusiastic and proactive, with excellent multitasking and problem-solving abilities. Experienced office assistant with several years of handling high-volume calls and in-person inquiries. Maintains a diligent, respectful attitude in interactions with clients and colleagues.
Overview
8
8
years of professional experience
Work History
Distribution/Laundry Attendant/Spa Attendant
Burke Williams Spa
Los Angeles, CA
07.2023 - Current
- Prepared product labels according to company guidelines for easy identification when shipping goods out of the facility.
- Loaded articles into washers and added specified amounts of detergents or other cleaning agents.
- Cleaned the laundry room and equipment regularly according to safety standards.
- Kept work area neat, clean and organized at all times.
- Removed lint from dryer screens after each load.
- Inspected linen for tears or stains and treated them accordingly.
- Operated washing machines, dryers, extractors, and other laundry equipment.
- Provided excellent customer service at all times.
- Stocked shelves with freshly laundered items in an orderly fashion.
- Monitored guest flow through the facility to ensure smooth operations throughout shifts.
- Conducted regular checks on temperature levels within hot tubs, pools, steam rooms to ensure safety standards were met.
- Completed daily reports detailing any maintenance issues that required attention or repair work.
- Participated in ongoing training to enhance job skills and knowledge.
- Welcomed, greeted and interacted with team members and tech.
- Responded to guest inquiries regarding spa services and products.
- Provided customer service and support to guests in the spa area.
- Demonstrated knowledge of all available services offered by the spa facility.
Lead Cleaner/Driver
The Chore Experts
Smyrna, GA
04.2023 - 07.2024
- Provided guidance, advice and support to other members of the cleaning team as needed.
- Adhered strictly to health and safety regulations during all activities related to cleaning duties.
- Responded promptly to emergency situations such as spills or accidents involving hazardous materials.
- Developed and implemented effective cleaning strategies for different areas.
- Inspected areas to ensure that they met required standards of cleanliness.
- Created detailed reports on the progress of each project assigned to the cleaning team.
- Performed deep cleans when necessary in order to maintain high standards of hygiene in the facility.
- Maintained high standards of cleanliness throughout the facility.
- Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations .
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Used steam equipment to periodically clean upholstery and carpeting.
Office Assistant
Asap Tax Professionals
Douglasville, GA
02.2021 - 06.2021
- Maintained an organized filing system of paper documents and electronic files.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Managed inventory of office supplies and placed orders when needed.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Assisted in the development and implementation of office policies and procedures.
- Greeted visitors in a professional manner and provided assistance when necessary.
After-School Instructor
I B.E.A.T All
Tyrone, GA
08.2019 - 04.2020
- Supervised students during recess and lunch periods while encouraging physical activity.
- Assessed student work samples and gave constructive feedback as needed.
- Maintained accurate records of student attendance and grades throughout the semester.
- Actively listened to concerns from both parents and students alike in order to address issues quickly.
- Monitored student performance closely to identify areas needing improvement.
- Developed creative teaching strategies to help struggling students understand complex concepts.
- Organized field trips to local museums and other educational venues.
- Identified individual needs of each student, tailored instruction accordingly, and provided extra support when necessary.
- Provided a safe, structured environment for students to explore their interests.
- Assisted with homework and tutored students in various subjects.
- Encouraged critical thinking skills through problem solving activities.
- Planned and facilitated engaging activities to keep children engaged in learning.
- Facilitated group discussions about current events or topics relevant to the curriculum.
Cashier/Sales Associate\Classroom Instructor
Micheals Craft Store
Peachtree City, GA
07.2016 - 04.2020
- Stocked shelves with merchandise when needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Followed company security procedures for handling large sums of money.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Resolved customer complaints professionally in accordance with company policy.
- Issued receipts, refunds, credits or change due to customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Balanced daily transactions on a computerized point-of-sale system.
- Processed returns and exchanges of merchandise in accordance with store policies.
Education
High School Diploma -
Penn Foster High School
Scranton, PA04-2012
Bussness Managerment
Penn Foster College
Scottsdale, AZSkills
- Customer Service
- Customer Assistance
- Product Recommendations
- Data Entry
- Event Preparation
- Call handling
- Mail handling
- Project Planning
- Appointment Scheduling
- Classroom Organization
- Strong Work Ethic
- Friendly, Positive Attitude
- Dependable and Responsible
- Active Listening
- Problem-Solving
Timeline
Distribution/Laundry Attendant/Spa Attendant
Burke Williams Spa
07.2023 - Current
Lead Cleaner/Driver
The Chore Experts
04.2023 - 07.2024
Office Assistant
Asap Tax Professionals
02.2021 - 06.2021
After-School Instructor
I B.E.A.T All
08.2019 - 04.2020
Cashier/Sales Associate\Classroom Instructor
Micheals Craft Store
07.2016 - 04.2020
High School Diploma -
Penn Foster High School
Bussness Managerment
Penn Foster College
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