EMERAUDINE HERVE BARTHELEMY
Patient Care Coordinator
Orlando,FL
Summary
Energetic Patient Care Coordinator dedicated to efficient and effective collaboration between care teams, patients and families. Well-versed in scheduling,project tracking and database management functions .Excellent Interpersonal ,leadership ,organizational skills and flexible approach to reaching mutually beneficial resolutions, through active communication and responsive engagement with healthcare services and policymakers. To Seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills .
Overview
12
12
years of professional experience
1
1
Certification
1
1
University Degree
Work History
Patient Care Coordinator
Center For Reproductive Medicine
04.2022 - Current
- Maintained confidentiality of patient data and condition to safeguard health information
- Worked closely with patients to deliver excellent and direct individualized patient care
- Delivered excellent patient experiences and direct care
- Worked with patients to schedule tests and procedures
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines
- Answered incoming calls, scheduled appointments and filed medical records
- Processed payments using cash and credit cards, maintaining accurate records of transactions
- Applied administrative knowledge and courtesy to explain procedures and services to patients
- Trained new staff on filing, phone etiquette and other office duties
- Provided excellent customer service to Over 60 patients daily and medical staff
- Followed document protocols to safeguard confidentiality of patient records
- Recommended service improvements to minimize recurring patient issues and complaints
- Organized patient records and database to facilitate information storage and retrieval
- Verified patient insurance eligibility and entered patient information into system
- Maintained confidentiality of patient data and condition to safeguard health information.
- Delivered excellent patient experiences and direct care.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Provided support and guidance to patients and families to navigate healthcare systems.
Patient Care TechnicianCareer
Career Staffing Services
07.2021 - 03.2022
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge
- Educated patients and families on proper care and treatment to facilitate successful home care
- Used principles of growth and development to provide age-specific treatment and care
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction
- Documented patient information and care activities in electronic health record
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls
- Helped patients with self-feeding and assisted feeding, based on individual needs
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information
- Facilitated personal hygiene management, feeding and ambulation
- Responded to patient requests for supplies and personal comfort items such as extra blankets
- Helped patients complete range of motion exercises to prevent loss of function during care
- Upheld infection control and prevention policies across different patient-facing areas
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment
- Transported patients between rooms and appointments or testing locations
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes
Sr Outpatient Scheduling Coordinator
Orlando Health Heart Institute
01.2020 - 07.2021
- Skilled at working independently and collaboratively in a team environment
Self-motivated, with a strong sense of personal responsibility
Paid attention to detail while completing assignments - Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Implemented time-blocking and schedule notifications to optimize time management.
- Created detailed calendars for staff members to support deadline management and milestone achievement.
- As Sr Outpatient Scheduling Coordinator, I accurately scheduled and coordinated patients' office and diagnostic testing by communicating with patients
- Touchworks Pro User
- EPIC User
- Worked flexible hours across night, weekend and holiday shifts
Office Scheduling Coordinator
Orlando Health Heart Institute
09.2018 - 01.2020
- Maintain cardiologist schedules
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Trained team members on new hotel services and products to support promotional efforts.
- Scheduled appointments, Registered patients
- Check in and Check out patient
- Remind patients of their appointments
- Maintain confidentiality
- Haitian creole interpreter
- French interpreter
- Worked with manager and supervisor to plan and coordinate production schedules.
Front Desk Medical Receptionist
SimonMed Imaging
09.2016 - 09.2018
- Answered phone calls and messages , scheduling appointments, and handling patient inquiries
- Scheduled appointments, registered patients
- Prepared patient charts accurately and neatly for exams
- Maintained strict patient and physician confidentiality
- Evaluated patients' financial status and established appropriate payment plans
- Checked patient insurance, demographic, and health history to keep information current.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Contacting doctor office for any detailed information for best care of patients
Area Supervisor
Gaylord Palms Resort & Convention Center
07.2013 - 07.2015
- Responsible for all my housekeepers and provide every tools they need
- Supervise their work and communicate with them what need to be done
- Reporting every single inspection to my executive
- Provide a outstanding work environment for guests and employee
- Bring ideas, rules and better way of working for my housekeepers.
Guest Services, Walt Disney World Resort
06.2012 - 07.2013
- Greeted and Scanned guess ticket
- Managed time efficiently in order to complete all tasks within deadlines
- Organized and detail-oriented with strong work ethic
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Identified issues, analyzed information and provided solutions to problems
- Developed and maintained courteous and effective working relationships
Cashier/Server
South Port Square
07.2011 - 05.2012
- Consistently provided friendly guest service and heartfelt hospitality
- Promptly and empathetically handled guest orders
- Demonstrated integrity and honesty while interacting with guests, team members and managers
- Pleasantly and courteously interacted with customers
- Handled currency and credit transactions quickly and accurately
- Followed food safety procedures according to company policies and health and sanitation regulations.
Education
BLS - Basic Life Support
American Heart Association
Orlando, FL03.2021
Bachelor of Arts - Health Services Administration
Keiser University
Orlando, FL12.2018
Certified IV Therapy - IV Therapy
Clinical Solution
Orlando, FL03.2016
Diploma - Nursing Assistant
Gabriel Health Institute
Orlando, FL04.2015
Associate of Arts - Hospitality Business Management
Orange Technical College - Mid Florida Campus
05.2014
Skills
- Proficient in EPIC Software
- Proficient in TouchWorks Software
- EMR Systems
- 80 WPM Typing Speed
- Project Management
- Attention to Detail
- Critical Thinking Skills
- Medical terminology
- Multitasking ability
- Nursing background
- Administrative supervision
- Claims Processing
- Scheduling
- Verbal and written communication
- Decision making
- Organizational skills
Certification
- Certified Nursing Assistant - 5Years
- Licensed CNA -
- CMT - Certified Medication Technician
- CNA - Certified Nursing Assistant Training -
- CAP - Certified Administrative Professional
Languages
English
Full Professional
French
Native or Bilingual
Spanish
Limited Working
Haitian Creole
Native or Bilingual
Timeline
Patient Care Coordinator
Center For Reproductive Medicine
04.2022 - Current
Patient Care TechnicianCareer
Career Staffing Services
07.2021 - 03.2022
Sr Outpatient Scheduling Coordinator
Orlando Health Heart Institute
01.2020 - 07.2021
Office Scheduling Coordinator
Orlando Health Heart Institute
09.2018 - 01.2020
Front Desk Medical Receptionist
SimonMed Imaging
09.2016 - 09.2018
Area Supervisor
Gaylord Palms Resort & Convention Center
07.2013 - 07.2015
Guest Services, Walt Disney World Resort
06.2012 - 07.2013
Cashier/Server
South Port Square
07.2011 - 05.2012
BLS - Basic Life Support
American Heart Association
Bachelor of Arts - Health Services Administration
Keiser University
Certified IV Therapy - IV Therapy
Clinical Solution
Diploma - Nursing Assistant
Gabriel Health Institute
Associate of Arts - Hospitality Business Management
Orange Technical College - Mid Florida Campus
- Certified Nursing Assistant - 5Years
- Licensed CNA -
Similar Profiles
Kathy A ArnoldKathy A Arnold
Executive Assistant at Center for Reproductive MedicineExecutive Assistant at Center for Reproductive Medicine
Emily DownerEmily Downer
IVF Nurse Coordinator/Procedural RN at Utah Center for Reproductive MedicineIVF Nurse Coordinator/Procedural RN at Utah Center for Reproductive Medicine
Kelley Stoner-RiveraKelley Stoner-Rivera
Staff Nurse, Fertility Clinic at Rocky Mountain Center For Reproductive MedicineStaff Nurse, Fertility Clinic at Rocky Mountain Center For Reproductive Medicine