Esme Mercado
Dallas,TX
Summary
Results-driven Business Control Specialist at Bank of America, skilled in enhancing internal controls through targeted QA reviews and data analytics. Experienced in identifying procedural gaps, driving remediation, and improving workflow efficiency across global jurisdictions, recognized for strong problem-solving and clear communication.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Business Control Specialist
Bank of America
07.2024 - Current
- Strengthen internal controls across global jurisdictions through targeted QA reviews and control testing, ensuring system-of-record accuracy and adherence to enterprise standards.
- Identify procedural gaps and improvement opportunities, recommending updates to enhance workflows, documentation, and overall control effectiveness.
- Collaborate with cross-functional partners to clarify requirements, resolve process questions, address operational uncertainties, and drive timely, effective remediation.
Education
No Degree - Business Track
Year Up
Dallas, TX07-2024
High School Diploma -
John Horn High School
Mesquite, TX06-2023
Skills
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Clear communication
- Verbal and written communication
- Analytical thinking
- Data analytics
Certification
Dallas Community College: Business Administration Business Operations Generalist
Microsoft Office Specialist: Excel Associate (Excel and Excel 2019)
Languages
Spanish
Native or Bilingual
Timeline
Business Control Specialist
Bank of America
07.2024 - Current
No Degree - Business Track
Year Up
High School Diploma -
John Horn High School