Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

EMERENCIANA MOLINA

PALMDALE,CA

Summary

Skilled Office Supervisor with over 13 years of experience and medical assistant with a background in managing teams, coordinating office operations, and improving administrative processes. Strengths include strong leadership skills, organizational abilities, and problem-solving capabilities. Previous work demonstrates significant impact in efficiency enhancement across multiple office functions, demonstrating adaptability and initiative.

Overview

16
16
years of professional experience
1
1
Certification

Work History

CAREGIVER

IHSS
Pasadena, CA
01.2013 - Current
  • Assisted clients with activities of daily living such as bathing, dressing and grooming.
  • Helped clients with daily tasks, such as laundry, housekeeping, and shopping.
  • Provided compassionate care to elderly patients, adapting to their individual needs and preferences.
  • Administered medications in accordance with physician orders, ensuring accurate dosage and timing.
  • Coordinated medical appointments, errands, and social events.
  • Transported client to doctor's office and essential errands.
  • Monitored vital signs and reported changes to the appropriate medical personnel.

OFFICE SUPERVISOR

Dr. Joseph Ghazal, MD APC
Los Angeles, CA
05.2012 - Current
  • Taking patient vital signs.
  • Performing 12-lead EKGs.
  • Placing 24-hour Holter monitors.
  • Assisting the physician with medical procedures, such as RFA treatment.
  • Entering patient data into the EMR (Office Ally).
  • Sorting of all incoming faxes on multiple fax lines.
  • Releasing medical records in a timely manner.
  • Monitor office inventory to maintain adequate office supplies.
  • Updated and maintained purchasing records and reports.
  • Answering multiple-lined phone systems.
  • Confirming and scheduling patient appointments.
  • Successfully supervised a team of 15+ employees in an office setting, ensuring tasks were completed efficiently and on time.
  • Maintained accurate records of employee attendance for payroll purposes (Paychex).
  • Resolved customer complaints or inquiries promptly, with tactful communication skills.
  • Performed administrative duties, such as scheduling meetings and maintaining office calendars on Office Ally.
  • Negotiated pricing with vendors to obtain the best prices for goods or services.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Scheduled and confirmed patient appointments and consultations.
  • Managed multiple projects simultaneously while adhering to strict deadlines.
  • Assisted non-English-speaking patients.

FRONT OFFICE MEDICAL ASSISTANT

Dr. Jason Boutros & Associates
Psadena, CA
01.2010 - 05.2012
  • Greeted and checked-in patients and collected all necessary paperwork prior to seeing the physician.
  • Organized charts before each patient visit in order to ensure that all relevant information is available during the exam.
  • Documented medical data in patient charts, facilitating accurate records.
  • Communicated with pharmacies regarding prescription refills and/or new mediation orders.
  • Scheduled appointments and maintained patient records.
  • Answered multi-line phone calls.
  • Booked new patient appointments or reschedule current patient appointments.
  • In charge of ordering front desk office supplies.
  • Verified insurance coverage for services rendered.

SPA GROUP COORDINATOR

The Ritz-Carlton
Pasadena, CA
06.2009 - 05.2009
  • Greeted patrons in a friendly and well mannered way.
  • Helped patrons resolve any complaints quickly and efficiently to maintain high levels of satisfaction.
  • Processed daily sale reports to track inventory levels of product and supplies.
  • Developed effective communication protocols for team members, ensuring clarity of purpose and goals.
  • Liaised between internal teams and external partners to coordinate activities related to the group's needs.
  • Organized special events such as weddings, group spa days or birthdays for varying sizes.
  • Communicated important information to patrons through mail, e-mail and fax.
  • Organized private meetings with potential patrons to discuss needs and goals.
  • Review contracts and agreements before sending them to potential patrons or vendors.

Education

TRADE SCHOOL - MEDICAL ASSISTANT

UEI College
El Monte, CA
01.2010

HIGH SCHOOL DIPLOMA -

John Muir High School
Pasadena, CA
06.2001

Skills

  • Bilingual
  • Staff supervision
  • Coaching and training
  • Back office management
  • Biweekly payroll processing
  • Accounts payable
  • Accounts receivable
  • scheduling appointments
  • Office calendar management
  • Answering multi-line phone systems
  • Data entry
  • Medical record
  • Audit specialist
  • Performing 12-lead EKGs
  • Placing 24-hour Holter monitors
  • Vital signs
  • Assisting the physician with medical procedures
  • Workflow planning
  • Fax and mail coordinator
  • Appointment handler
  • Calendar management

Certification

  • Medical Assistant
  • BLS

References

References available upon request

Languages

Spanish
Professional

Timeline

CAREGIVER

IHSS
01.2013 - Current

OFFICE SUPERVISOR

Dr. Joseph Ghazal, MD APC
05.2012 - Current

FRONT OFFICE MEDICAL ASSISTANT

Dr. Jason Boutros & Associates
01.2010 - 05.2012

SPA GROUP COORDINATOR

The Ritz-Carlton
06.2009 - 05.2009

TRADE SCHOOL - MEDICAL ASSISTANT

UEI College

HIGH SCHOOL DIPLOMA -

John Muir High School

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