Summary
Overview
Work History
Education
Skills
References
Timeline
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Emeriana Martinez

Tampa,FL

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

3
3
years of professional experience

Work History

Case Manager Aide

Catholic Charities DOSP- Position Case
Tampa, FL
02.2024 - Current
  • Provided assistance with completing forms or applications related to benefit programs or housing subsidies.
  • Maintained accurate records of client interactions and services provided.
  • Assisted with data entry into agency systems as needed.
  • Scheduled appointments and arranged transportation for clients to attend meetings or receive services.
  • Assisted with filing paperwork associated with client cases.
  • Collaborated with other social service agencies to ensure continuity of care for clients.

Case Manager Aide

SNI Companies
Tampa, FL
09.2023 - Current
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
  • Responded promptly to inquiries from clients regarding their cases.
  • Translated complex information into easily understandable terms for clients who are non-native English speakers.

Appointment Setter

Sunshine State Promotions
Tampa, FL
07.2023 - 09.2024
  • Prepared daily activity reports including number of calls made, appointments scheduled.
  • Developed and maintained relationships with existing customers to increase sales.
  • Scheduled and confirmed appointments.
  • Provided delay updates and information regarding special circumstances.

Call Center Representative

Policy Scout
Tampa, FL
04.2023 - 07.2023
  • Actively participated in team meetings with other members of the organization's sales department.
  • Provided timely, courteous, and knowledgeable responses to information requests.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.

Assistant Supervisor

ABM Parking Services
Tampa, FL
06.2022 - 01.2023
  • Inspected premises regularly to identify potential hazards or maintenance needs.
  • Ensured safety regulations were followed at all times by employees.
  • Trained new staff members on company policies, procedures and job expectations.
  • Filed paperwork and submitted reports to upper management.

Overnight Stocker

Walmart
Tampa, FL
11.2021 - 03.2022
  • Followed proper procedure when dealing with hazardous materials such as chemicals or cleaning supplies.
  • Gathered assigned merchandise and transported to store floor locations using hand trucks.
  • Followed instructions to properly arrange merchandise items.

Education

High School Diploma -

Sickles High School
Tampa, FL
05-2018

Dental Assisting

Concorde Career Institute
Tampa, FL

Skills

  • Motivational Interviewing
  • Organizational Abilities
  • Case Planning
  • Service Referrals
  • Effective Listening
  • Case Documentation
  • Maintaining Client Records
  • Collaboration and Teamwork

References

  • Jennefer Vega 813-789-9679
  • Emily Olmo 813-455-7413
  • Andrew Joel 813-850-8804

Timeline

Case Manager Aide

Catholic Charities DOSP- Position Case
02.2024 - Current

Case Manager Aide

SNI Companies
09.2023 - Current

Appointment Setter

Sunshine State Promotions
07.2023 - 09.2024

Call Center Representative

Policy Scout
04.2023 - 07.2023

Assistant Supervisor

ABM Parking Services
06.2022 - 01.2023

Overnight Stocker

Walmart
11.2021 - 03.2022

High School Diploma -

Sickles High School

Dental Assisting

Concorde Career Institute

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Emeriana Martinez