Experienced professional with a strong focus on people and safety. Proficient in conflict resolution, contract compliance, and customer communications. Seeking an opportunity to utilize skills and make a valuable contribution to your company.
Overview
4
4
years of professional experience
Work History
Warehouse Associate /Back-up Problem Solver
Target
Hampton, GA
06.2024 - Current
Auto-Rebin team member and back-up problem solver
Consistently adhered to and enforced safety protocols established by headquarters
Efficiently processes freight by utilizing zebra device and ring scanner.
Demonstrates attention to detail and commitment to quality by consistently ensuring proper preparation of items in presort for successful sortation.
Streamlines workflow by accurately and swiftly inducting items into Opex Suresort machine.
Executes quality control measures for PKV grooming on an auto machine to optimize loading efficiency and mitigate loading errors. Streamlined operations through the implementation of a one-piece workflow in strict adherence to FIFO order.
Assist in training newer team member on AR processes.
Successfully utilized Apollo to track defects and resolve issues relating to missing or incorrectly processed freight.
Uses zebra to up/down adjust freight as needed from parent containers.
Learn processes of inputting loop tickets, as well as CSC tickets.
Attend Gemba meetings to track and discuss coachable behaviors.
Contributes to the Safety and ERT team as an active participant.
Responds to code greens as needed.
Senior Account Executive
1Connect Consulting
Sandy Springs, GA
11.2023 - 01.2024
Conducted interviews and recruited qualified candidates.
Maintained regular oversight of a small team, closely monitoring their operations and optimizing performance
Validated inventory by cross-referencing qualitative and quantitative data.
Coordinated event schedules with diverse local and private entities.
Demonstrated effective leadership by successfully organizing and managing event teams.
Collaborated with property managers and owners to foster strong relationships.
Managed digital and cash transactions effectively.
Maintained consistent records of exact event earnings per day.
Contributed to leadership by leading morning briefings
Claims Specialist
Goldfein Claims
Alpharetta, GA
06.2020 - 06.2023
Successfully handled a daily average of 50-100 inbound calls.
Consistently coded between 250 and 500 documents each week.
Successfully resolved a substantial number of customer, insurance agent, and dealer escalations on a weekly basis.
Maintained thorough documentation of all calls.
Attained commendable results in meeting both individual and collective goals through qualitative and quantitative measures.
Provided guidance to new team members regarding call handling procedures, professional communication skills over the phone line, organizational processes, and task deadlines.
Provided feedback on the performance of newly hired employees, identifying potential growth opportunities.
Demonstrated expertise in handling daily requests for secure handling of private client information, which included maintaining the confidentiality of social security numbers and addresses.