Emerita "Emma" Rodriguez
Denver,CO
Summary
Motivated professional with a strong background in customer service and effective problem-solving. Proven ability to adapt quickly and work collaboratively in dynamic environments. Eager to leverage transferable skills in a new career opportunity that fosters growth and development.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Optometric Technician
Highlands Eyecare
Denver, CO
10.2025 - Current
- Conducted comprehensive patient screenings to assess visual acuity and ocular health.
- Assisted in the preparation of examination rooms and organized patient records efficiently.
- Operated advanced diagnostic equipment, including autorefractors and tonometers, ensuring accurate test results.
- Educated patients on proper contact lens care and eyewear options, enhancing customer satisfaction.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback for continuous improvement.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
Optometric Technician
Colorado Eye Gallery
Denver, CO
10.2024 - 10.2025
- Assisted in the preparation of examination rooms and organized patient records efficiently.
- Conducted comprehensive patient screenings to assess visual acuity and ocular health.
- Collaborated with optometrists to develop treatment plans based on thorough assessments of patient needs.
- Oversaw inventory management for optical supplies, ensuring availability and compliance with quality standards.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
Ophthalmic Medical Technician
Colorado Eye Consultants
Littleton, CO
10.2021 - 10.2024
- Demonstrated effective communication and ability to clearly convey complex diagnostic information to patients, enhancing understanding and satisfaction.
- Consistently ensured accuracy with a high attention to detail and organization in patient medical records and procedures, reducing errors and improving overall efficiency.
- Experienced in educating and training new staff members on protocols and best practices within a fast-paced environment.
- Skilled at managing multiple patient appointments and tasks simultaneously, ensuring high-quality service delivery and patient satisfaction.
- Assisted ophthalmologists in performing advanced diagnostic procedures, such as slit lamp examinations, refractions, fundus photography, OCTs, and tonometry.
- Oversaw and maintained accurate inventory of retina injection supplies, ensuring timely availability for clinical procedures.
- Supported providers in the administration of intravitreal injections, enhancing patient treatment efficiency and comfort.
- Acquired skills in the preparation of fortified eye drops, contributing to improved patient outcomes and medication accuracy.
Vision Technician
Adventure Dental and Vision
Aurora, CO
11.2019 - 10.2021
- Provided outstanding patient care by efficiently managing check-ins and check-outs, as well as scheduling future appointments to ensure a seamless experience.
- Confirmed future appointments with parents and clearly explained necessary requirements, fostering strong relationships, and ensuring a smooth onboarding process for new patients.
- Conducted thorough insurance verification to confirm eligibility, demonstrating attention to detail and compliance.
- Maintained a steady patient flow by collaborating with team members and addressing needs with urgency, emphasizing teamwork and effective communication in a dynamic environment.
- Executed end-of-day closing procedures, including cash report summaries and overall daily summaries, demonstrating strong organizational skills.
- Trained new hires to ensure they felt confident and capable in their roles, emphasizing my commitment to effective onboarding and mentorship.
Dietary Aide
Sloan's Lake Rehabilitation Center
Denver, CO
05.2018 - 12.2020
- Ensured adherence to sanitary standards in cooking and dining areas, highlighting attention to detail and commitment to creating a safe environment.
- Efficiently set up tables and dining areas while maintaining cleanliness, demonstrating strong organizational abilities essential for effective onboarding processes.
- Collaborated with team members to take down dining areas and clean up, emphasizing teamwork and the ability to work in a dynamic environment.
- Delivered trays and dishes to designated locations punctually, showcasing reliability and the importance of meeting deadlines.
Bakery Clerk
Safeway
Denver, CO
11.2018 - 03.2019
- Welcomed customers with a friendly demeanor, ensuring a positive experience, and fostering a welcoming environment.
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
- Responsively replaced stock of bakery goods as needed, illustrating proactive problem-solving and the ability to manage inventory effectively.
Education
Aurora Central High School
Aurora, CO05.2018
Skills
- Cross-Functional Teamwork
- Organizational abilities
- Procedure Compliance
- Problem-solving abilities
- Analytical skills and attention to detail
- Microsoft Office
- Working knowledge of Excel
- Customer Service
- ModMed
- Appointment scheduling
Certification
- Culinary Art Certificate
- SerSafe Certificate
Timeline
Optometric Technician
Highlands Eyecare
10.2025 - Current
Optometric Technician
Colorado Eye Gallery
10.2024 - 10.2025
Ophthalmic Medical Technician
Colorado Eye Consultants
10.2021 - 10.2024
Vision Technician
Adventure Dental and Vision
11.2019 - 10.2021
Bakery Clerk
Safeway
11.2018 - 03.2019
Dietary Aide
Sloan's Lake Rehabilitation Center
05.2018 - 12.2020
Aurora Central High School