Summary
Overview
Work History
Education
Skills
Timeline
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Emerson Bremmer

Rochester,WA

Summary

Proven hostess with a track record of enhancing guest satisfaction at Jeremiahs Tavern through exceptional customer service and effective multitasking. Skilled in phone etiquette and guest engagement, I consistently supported team efforts to maintain a welcoming environment. Trained new staff, ensuring adherence to service standards. Achieved a significant improvement in reservation management efficiency.

Overview

2
2
years of professional experience

Work History

Hostess

Jeremiahs Tavern
08.2023 - Current
  • Answered phone calls to take orders, give information and document reservations.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Completed daily side work and opening and closing duties without fail.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Seated patrons based on guest preferences and seating availability.

Hostess

The Gate House
09.2022 - 08.2023
  • Answered phone calls to take orders, give information and document reservations.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Completed daily side work and opening and closing duties without fail.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Education

High School Diploma -

Penfield High School
Penfield, NY
06-2024

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Interactive communication skills
  • Guest engagement
  • Payment processing

Timeline

Hostess

Jeremiahs Tavern
08.2023 - Current

Hostess

The Gate House
09.2022 - 08.2023

High School Diploma -

Penfield High School

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Emerson Bremmer