Emerson De Lira
Yes,California
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Small Business Owner
ELIT Janitorial Services
02.2022 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Implemented innovative inventory management practices to minimize stockouts and reduce overhead costs.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
Loss Mitigation Specialist
Caliber Home Loans
04.2020 - 06.2022
- Reduced delinquency rates by implementing effective loss mitigation strategies and closely monitoring portfolio performance.
- Improved client satisfaction levels by providing prompt and efficient assistance in resolving financial challenges.
- Conducted comprehensive loan reviews, identifying opportunities for modifications and alternative repayment plans.
- Collaborated with cross-functional teams to develop and implement new loss mitigation processes, enhancing operational efficiency.
- Ensured compliance with all relevant regulations and guidelines by diligently reviewing loss mitigation documentation and procedures.
Claims Administrator
DIMONT & Associates
02.2019 - 03.2020
- Reduced claim processing time by streamlining workflows and implementing efficient practices.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate claim information.
- Ensured timely claim payments by diligently monitoring deadlines and following up on outstanding documents.
- Improved internal communication, effectively liaising between various departments to resolve issues.
Foreclosure Legal Assistant
Mc Carthy & Holthus
10.2018 - 01.2019
- Improved case efficiency by managing and organizing legal documents, maintaining accurate files for easy access.
- Assisted attorneys in preparing for trials and court proceedings by gathering necessary documentation and evidence.
- Enhanced client communication by promptly responding to inquiries, providing updates on case progress, and addressing concerns.
- Conducted thorough legal research to support arguments and identify relevant precedents, strengthening case strategies.
Trustee Sales Officer
Caliber Home Loans/Summit Trustee
02.2015 - 09.2018
- Streamlined trustee communication processes, improving efficiency and reducing errors in documentation.
- Enhanced client satisfaction by consistently providing accurate and timely trust administration services.
- Maintained comprehensive records of all trust activities, ensuring compliance with legal requirements and fiduciary responsibilities.
- Delivered exceptional customer service by addressing client concerns promptly and professionally.
- Assisted with the drafting of trust documents, increasing accuracy and expediting processing times.
- Mentored junior staff members, providing guidance and support to help them grow professionally within the Trustee Administration industry.
Assistant Dietary Manager
White Sands Of La Jolla
02.2014 - 08.2015
- Streamlined kitchen operations for increased efficiency by implementing new inventory management processes.
- Enhanced staff performance with thorough training on proper food handling, sanitation, and safety procedures.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Assisted in budget management, ensuring cost-effective purchasing decisions without sacrificing quality or nutrition standards.
- Managed day-to-day operations within the dietary department, delegating tasks appropriately among team members based on skill sets and workload considerations.
- Played an integral role in successful health inspections through meticulous attention to detail during routine cleaning routines and equipment maintenance checks.
- Managed staff schedules and maintained adequate coverage for all shifts.
Dietary Manager
LA Jewish Home
01.2009 - 01.2014
- Streamlined kitchen operations for increased efficiency by implementing effective food inventory management system.
- Managed successful transitions from paper-based to digital menu systems, reducing errors and improving communication between staff members.
- Enhanced team productivity by providing regular training sessions on food safety, sanitation, and dietary guidelines.
- Ensured compliance with state and federal regulations through meticulous record-keeping and documentation of all dietary department activities.
- Increased employee retention rate through proactive leadership style focusing on open communication and staff recognition for hard work and achievements.
- Interviewed, hired and trained dietary personnel to provide optimal service.
- Spearheaded initiatives to improve resident satisfaction scores through listening sessions and subsequent adjustments to meal offerings based on feedback received.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Bachelor of Arts - Social Communications
UNIJORGE
Bahia, BrazilSkills
- Multitasking Abilities
- Problem-Solving
- Virtual Communication Skills
- Time management abilities
- Self Starter
- Attention to Detail
- Microsoft Office
- Adaptability and Flexibility
- Deadline-oriented
- Organizational Skills
- Trustworthiness
- Operations Management
Certification
- Effective Leadership Training Certificate
- Business License Holder
- Be. Group Branding Trainer Certificate
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Small Business Owner
ELIT Janitorial Services
02.2022 - Current
Loss Mitigation Specialist
Caliber Home Loans
04.2020 - 06.2022
Claims Administrator
DIMONT & Associates
02.2019 - 03.2020
Foreclosure Legal Assistant
Mc Carthy & Holthus
10.2018 - 01.2019
Trustee Sales Officer
Caliber Home Loans/Summit Trustee
02.2015 - 09.2018
Assistant Dietary Manager
White Sands Of La Jolla
02.2014 - 08.2015
Dietary Manager
LA Jewish Home
01.2009 - 01.2014
Bachelor of Arts - Social Communications
UNIJORGE
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