Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Emerson Doner

Moseley,VA

Summary

I first attempted college in 2005; however, I was ill prepared and did not have the correct mindset as I attended to avoid losing my housing. I failed most of my classes, resigned, and then immediately jumped into the working world taking jobs that resulted in living paycheck to paycheck instead of obtaining a career. After working in an emergency department for many years I realized I needed a change and moved to the Virginia poison center. There I met my now wife who gave me the encouragement I needed to rejoin higher education. I joined with the intention of becoming an engineer but found quickly that it was not the path for me as I struggled with calculus. I did, however, find that helping my fellow students succeed and find the path that was right for them brought my heart joy. I switched majors to philosophy, which I had always enjoyed since taking an introductory course, and moved from community college to VCU. I found a path that would lead me to be the best advisor I could through the master’s in education counseling program, but I also discovered that my knowledge of diversity was sadly lacking having grown up in a primarily white community. Therefore, I minored in GSWS, which allowed me to take classes in African-American studies, Latina studies, and overall expand my knowledge of how our society had oppressed minorities. Having completed undergrad around the same time, I fathered my first child and entered VCU SOE to study education counseling specializing in college counseling and student affairs. I have spent the last year working for VCU’s university academic advising department working with undeclared majors. I have learned the systems used at VCU to perform academic advising services and developed connections around the campus, lesson plans, and group counseling programs that have been implemented on campus. The counseling skills I have honed through the last couple years have enabled me to be a holistic advisor aiding in my recognition of when to implement other VCU resources to aid student and give them the optimal chance to have the best college possible while be sensitive to their individual backgrounds.

Overview

10
10
years of professional experience

Work History

Front Office Manager

Virginia Poison Ctr
06.2012 - 05.2014
  • Created, prepared, and delivered reports to various departments.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Created and updated records and files to maintain document compliance.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Maintained electronic filing systems and categorized documents.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Offered technical support and troubleshot issues to enhance office productivity.

Unit Secretary

VCU Health Systems- Emergency Department
11.2006 - 06.2012
  • Managed incoming calls and directed to appropriate department.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Increased ER efficiency with prompt communication between medical professionals regarding patient updates.
  • Improved patient experience through compassionate interaction with families during difficult situations.
  • Ensured HIPAA compliance while handling sensitive patient information with utmost confidentiality and discretion.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.

Host. Line Cook

The Tavern At Triangle Park
09.2006 - 11.2006
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
  • Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed health, safety and sanitation guidelines while preparing and serving food.

Grocer

Yes! Organic Market
08.2005 - 09.2006
  • Handled cash register transactions accurately, ensuring proper handling of customer payments and change distribution.
  • Developed loyal customer relationships by addressing concerns promptly and offering tailored solutions to meet their needs.
  • Reduced product spoilage by closely monitoring expiration dates and rotating stock as needed.
  • Demonstrated adaptability by cross-training in multiple departments, maximizing versatility within the store operations team.
  • Delivered superior customer service by quickly resolving complaints, leading to high levels of satisfaction ratings among shoppers.
  • Improved overall store appearance through diligent maintenance of shelves, aisles, and display areas, attracting more customers to explore products on offer.
  • Assisted in the training of new employees, providing guidance on store policies, procedures, and product information to ensure a more seamless transition into their roles.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.

Salesman

Chesapeake Knife And Tool
03.2005 - 07.2006
  • Increased sales by offering advice on purchases and promoting additional products.
  • Promoted and up-sold products and services to meet needs of customers and improving customer satisfaction.
  • Trained and mentored new sales representatives.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Achieved or exceeded company-defined sales quotas.

Host, Dishwasher

The Tavern At Triangle Park
09.2004 - 03.2005
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Completed daily side work and opening and closing duties without fail.

Education

Masters of Education - College Counseling And Student Affairs

Virginia Commonwealth University
Richmond, VA
08.2024

Bachelor of Arts - Philosophy

Virginia Commonwealth University
Richmond, VA
05.2021

Skills

  • Policy and Procedure Modification
  • Documentation
  • Presentation Design
  • Customer Service
  • Administrative Skills
  • Data Entry
  • Relationship Building
  • Records Management
  • Event Coordination
  • Microsoft Office proficiency

Timeline

Front Office Manager

Virginia Poison Ctr
06.2012 - 05.2014

Unit Secretary

VCU Health Systems- Emergency Department
11.2006 - 06.2012

Host. Line Cook

The Tavern At Triangle Park
09.2006 - 11.2006

Grocer

Yes! Organic Market
08.2005 - 09.2006

Salesman

Chesapeake Knife And Tool
03.2005 - 07.2006

Host, Dishwasher

The Tavern At Triangle Park
09.2004 - 03.2005

Masters of Education - College Counseling And Student Affairs

Virginia Commonwealth University

Bachelor of Arts - Philosophy

Virginia Commonwealth University
Emerson Doner