Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emerson Fontenelle

Boca Raton

Summary

A stand out and dedicated server with a proven track record at Duffy's Sports Grill, excelling in exceptional customer service and fast cash handling. Known for engaging guests with a smile and maintaining cleanliness standards all around the building, I leverage my hospitality expertise to enhance dining experiences for each guest and promote special menu items effectively.

Overview

4
4
years of professional experience

Work History

Server

Duffy's Sports Grill
06.2024 - Current
  • Provided exceptional customer service to every guest entering the building the boost their dining experience
  • Plated and ran food to tables in an efficient and effective manner
  • Maintained a constant cleanliness and organization of the dining and expo area to ensure customers feel welcome and satisfied
  • Collaborated with kitchen staff to ensure timely preparation and delivery of meals
  • Managed mixing and pouring various types of alcoholic beverages for customers when ordered
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Handled cash transactions accurately, ensuring compliance with financial procedures and policies.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.

Server

Ikkyu Ramen
04.2024 - 06.2024
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.

Customer Service Cashier

Michaels Arts and Crafts
06.2023 - 01.2024
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product inquiries and provided exceptional service.
  • Maintained accurate cash drawer and balanced end-of-shift totals.
  • Resolved customer complaints promptly to ensure satisfaction.
  • Monitored inventory levels and reported discrepancies to management.

Customer Service Cashier

Chick-fil-A
06.2022 - 02.2023

Worked the register handling cash payments

Packed food into boxes and bags

Hourly floor cleaning

Customer service inside and drive through

Education

High School Diploma -

Olympic Heights Community Highschool
Boca Raton Florida
05.2025

Skills

  • Driven work ethic
  • Exceptional customer service
  • Fast Cash handling
  • Guest engagement
  • Memory retention
  • Hospitality service expertise
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • Team collaboration
  • Food safety practices
  • Table bussing
  • Suggestive selling
  • Dining area maintenance
  • Beverage preparation
  • Guest seating
  • Item promotion
  • Table setting knowledge

Languages

Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working

Timeline

Server

Duffy's Sports Grill
06.2024 - Current

Server

Ikkyu Ramen
04.2024 - 06.2024

Customer Service Cashier

Michaels Arts and Crafts
06.2023 - 01.2024

Customer Service Cashier

Chick-fil-A
06.2022 - 02.2023

High School Diploma -

Olympic Heights Community Highschool