Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emerson Holcomb

Baltimore,MD

Summary

Dependable Server and Salesman successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Quick and coachable learner with the ability to adapt to new environments and circumstances quickly and adeptly.

Overview

4
4
years of professional experience

Work History

Server

Outback
10.2022 - 04.2023

At Outback I maintained a clean and organized dining area to go above and beyond restaurant standards. I gave all guest excellent service and met any needs or accommodations as necessary. I resolved complaints promptly and professionally. I did not call out or show up late at any point.

Shift Manager

Dunkin
08.2019 - 04.2023

At Dunkin I was responsible for all day to day activities. I often opened and closed on the same day, I was responsible for running the register, making drinks and sandwiches and everything in between. Over the course of 4 years working on and off, I called out a total of 3 times due to sickness. I was excellent with meeting customers needs and making sure they received an excellent product in a short timeframe.

Server

Olive Garden
07.2022 - 10.2022

At Olive Garden, I kept a clean an organized dining area to go above and beyond restaurant standards. I set a positive tone and gave every guest excellent service, resolved customer complaints promptly and professionally. I never showed up late or called out for any reason.

Front Desk Associate

Golds Gym
12.2021 - 08.2022

As a front desk associate I maintained cleanliness and organization of the entire gym. I greeted guest upon arrival, met any needs and answered any questions they might have. I maintained an accurate count of the register and restocked all merchandise in an organized manner.

Bustop/ Host

Olive Garden Restaurant
10.2021 - 12.2021

As a host, I welcomed guest and showed them to their tables meeting any accomodations as needed. As a bustop I prepared each table for the next guest in a short timeframe.

In both cases I was never late, excellent at meeting customers needs and went above and beyond to do as much as I could to keep the restaurant running smoothly.

Education

High School Diploma -

Baltimore City College
Baltimore, MD
06.2021

Skills

  • Table Bussing
  • Supply Restocking
  • Safe Food Handling
  • Order Delivery Practices
  • Food Delivery
  • Table Setting
  • Food Running
  • Sales Techniques
  • Quality Control
  • Complaint Resolution

Timeline

Server

Outback
10.2022 - 04.2023

Server

Olive Garden
07.2022 - 10.2022

Front Desk Associate

Golds Gym
12.2021 - 08.2022

Bustop/ Host

Olive Garden Restaurant
10.2021 - 12.2021

Shift Manager

Dunkin
08.2019 - 04.2023

High School Diploma -

Baltimore City College
Emerson Holcomb