Emerson Nakovich
wilmington,NC
Summary
Reliable and personable team member with strong customer service skills. Known for making customers feel welcome, following instructions well, and building trust through honesty and a positive attitude
Overview
4
4
years of professional experience
Work History
Babysitter
None
01.2022 - Current
- Supervised children during daily activities, ensuring safety and well-being.
- Communicated effectively with parents regarding children's progress and needs.
- Maintained a clean and safe environment, adhering to hygiene standards.
- Provided emotional support, promoting confidence and resilience in children's development.
- Communicated positively with children and guardians.
- Prepared healthy, age-appropriate snacks and meals..
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Communicated with parents regarding children's progress and development, raising any issues.
Host
Tarantelli's Ristorante
11.2024 - 06.2025
- Greeted and seated guests in a timely manner, enhancing overall dining experience.
- Managed reservation system, optimizing table turnover and guest flow.
- Assisted with menu presentations, providing information on daily specials and promotions.
- Maintained cleanliness and organization of host area for optimal first impressions.
- Handled guest inquiries and concerns with professionalism, fostering positive relationships.
- Supported team members during busy shifts, promoting a cooperative work environment.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Busser/Food Runner
Brasserie
05.2023 - 08.2024
- Assisted servers by promptly clearing and resetting tables for efficient dining experiences.
- Maintained cleanliness of dining areas, ensuring adherence to hygiene standards.
- Supported inventory management by restocking supplies as needed throughout shifts.
- Adapted quickly to changing priorities in a fast-paced restaurant environment.
- Trained new bussers on best practices for table turnover and customer service standards.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Delivered food orders promptly and accurately to enhance guest satisfaction.
- Assisted kitchen staff by communicating order status and special requests efficiently.
- Collaborated with servers to optimize workflow during peak hours, improving service speed.
- Received customer feedback to identify areas for service improvement and enhance dining experience.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
Education
Entrepreneurship And Business
University of North Carolina At Wilmington
Wilmington, NC05-2029
Skills
- Patience
- Problem-solving
- Time management
- Strong work ethic
- Reliability
- Following directions
- Dependability
- Attention to detail
- Conflict resolution
- Customer service
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Professional appearance
Volunteer work
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Helped community
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Packed a bunch of gifts for the kids who couldn't have christmas
- Boosted donations to organization by strategizing and executing fundraising events.
- Supported animal buy going to a local pet shop and gathering toys and food for pets in need
- Coordinated and managed volunteer activities for community service projects.
Timeline
Host
Tarantelli's Ristorante
11.2024 - 06.2025
Busser/Food Runner
Brasserie
05.2023 - 08.2024
Babysitter
None
01.2022 - Current
Entrepreneurship And Business
University of North Carolina At Wilmington