Summary
Overview
Work History
Education
Skills
Timeline
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Emerson Rivera

Las Vegas,NV

Summary

Highly organized and diligent professional drawing upon years of experience in assembling and maintaining various circumstances to smooth and productive operations. Confidentiality addressing problems by using both already given abilities and thinking outside the box. Leadership is the capacity to translate vision into reality. -Warren Bennis

Overview

18
18
years of professional experience

Work History

Process Assistant, PIDS/Dock Receiving Clerk, Lead, Ambassador

Amazon
09.2020 - Current
  • Control the balance and the amount and variety of freight being unloaded from the docks and loaded into the buffers
  • Assist in ensuring carton numbers are met for the pre-midnight goals, as well as post-midnight
  • Load cartons onto PMT belts when associates are on breaks/lunch
  • Manage and encourage 15-20 associates to commit to exceptional work and at the same time promote them to executing a positive work attitude and ethics
  • Take over pallet jack duties while associates are on breaks, as well as loading cases onto the PID belts
  • Oversee the reception and departure of incoming trucks and managed the scheduling for both receiving and releasing them
  • Schedule and direct drivers to assigned doors to drop-offs and loading
  • Communicate with Ops, Area Managers, fellow Process Assistants and Process Guides via radio and Slack to ensure a consistent and efficient operation throughout the shift
  • Separate non-con from conveyer inventory and advise its loading and routing to a non-con FC
  • Conduct data entry through Microsoft Excel and Outlook by entering paperwork
  • Print and file paperwork of shift documents from various load
  • Create a master excel spreadsheet displaying trucks and trailers being brought into the yard
  • Scan employees clocking into their shift and during their breaks
  • Assist Area Managers and Operating Managers of priority projects throughout the building
  • Eliminate barriers associates may have while unloading trailers
  • Manage trucks and mixed freight being checked in and received in a timely fashion
  • Perform audits on associate regarding safety issues (wearing protective gloves, making sure their hair is tied back, performing proper actions)
  • Create “End of Shift” report.
  • Quickly answered all job-related inquiries from the area manager and deliver updates on arriving items sorted in cases and totes
  • Created and palletized shipment items to be sent off to docks
  • Determined which items to be rerouted for separate destinations
  • Scheduled staffing, equipment and space utilization to fulfil production goals during both peak and non-peak periods
  • Ensured that all necessary routes and packages are promptly and accurately staged for DSP drivers
  • Conducted training classes to help expand knowledge and information with a positive attitude that exhibits influential personnel
  • Transferred pallets of cases using pallet jacks from one area of the warehouse to another
  • Mentored and coached other team members to meet daily inventory goals
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives
  • Recruited top talent to fill key positions and maximize productivity.
  • Coached team members in techniques necessary to complete job tasks.
  • Maintained working knowledge of latest industry techniques, methods and equipment.
  • Gathered information, assessed accuracy and expected value and communicated efficiently with other leaders.
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Assisted team with operational policies and procedures to drive services.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Designed strategic plan for component development practices to support future projects.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Instructed junior team members on protocols and procedures of each station to maximize contributions.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Receptionist/Host

Rio Spa and Salon
08.2007 - 03.2020
  • Dedicated and focused Receptionist who excels at prioritizing, efficiency at multitasking, while carrying on a welcoming atmosphere
  • An overachiever that prioritizes work before settlement along with the communication and production of fellow associates
  • Administered all lockers and prepare guests for their specific services
  • Performed administrative functions for the spa such as answering phones, scheduling appointments and maintaining the inventory
  • Handled guest requests/requisitions with honest, concise answers
  • Reconciled all the bills at the end of the day and ensured that the invoices and payments are in accordance
  • Managed the working of the spa and prepared a checklist to ensure the efficiency of spa operations
  • Assembled spa furniture and position them throughout the spa
  • Cleaned and maintained the spa and fitness center (locker areas, gym equipment, bathroom and sink areas).
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Oversaw inventory materials monitoring, requisitions and supply re-stocking.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.

Sports Writer

Las Vegas Sports Magazine
08.2004 - 04.2007
  • Passionate and creative Journalist with years of experience
  • Competitive professional who can shoot, edit, report, produce and anchor with such a knack for enterprise journalism and story-telling
  • Enable achievement for building relationships with sports figures who reflect various attainment in their line of work
  • Interviewed over hundreds of sports figures ranging from baseball, football, golf, martial arts, and volleyball
  • Formulated stories through Las Vegas within the collegiate level to professional sports
  • Utilize social media and drive traffic to the website
  • Lead reporter for the Ultimate Fighting Championship and professional volleyball
  • Covered local golf tournaments (Professional Golfers Association (PGA).
  • Devised attention-grabbing headlines and summaries for articles.
  • Took publication to forefront of regional sports journalism by maintaining complete coverage for popular sports at high school, college and professional levels.
  • Delivered authoritative sports coverage with careful attention to game facts, stats and predictions.

Education

Bachelor of Arts - Communications-Journalism-Media Studies

University of Nevada Las Vegas

Skills

  • Time Management
  • Data Entry
  • Relationship Builder
  • Oral and Written Communications
  • Public Relations
  • Multi-Tasking
  • Evaluation
  • Analytical/Problem Solving Skills
  • Creativity
  • Proficient Knowledge of Microsoft Word, Office, and Excel
  • Customer Relations
  • Friendly Positive Attitude
  • Critical Thinking
  • Positive Teamwork and Collaboration
  • Attention to Detail
  • Excellent Grammar

Timeline

Process Assistant, PIDS/Dock Receiving Clerk, Lead, Ambassador

Amazon
09.2020 - Current

Receptionist/Host

Rio Spa and Salon
08.2007 - 03.2020

Sports Writer

Las Vegas Sports Magazine
08.2004 - 04.2007

Bachelor of Arts - Communications-Journalism-Media Studies

University of Nevada Las Vegas

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Emerson Rivera