Emerson Yumul
Auburn,WA
Summary
Dynamic worker with a strong work ethic and proven ability to enhance customer satisfaction. I am outgoing and personable with customers and coworkers. Skilled in efficient cleaning techniques and inventory management I am adaptable, dependable and reliable. I successfully streamlined operations, reducing waste by 20%. I am also handy and have basic knowledge of equipment and basic repairs. I am familiar with safety, hazards and hazmat (hazardous materials). I work well with others and adept at training new employees and fostering teamwork. I am consistently striving to deliver exceptional service in high-pressure environments.
Overview
7
7
years of professional experience
Education
Landscape Architect And Horticulture
South Seattle Community College
Seattle, WA06.1997
High School Diploma -
Mt. Carmel High School
Saipan, MP06.1994
Work History
Night Shift Cleaner
ABM Industries
Seattle, WA
07.2020 - Current
- Maintained cleanliness and sanitation standards in designated areas during night shifts.
- Operated cleaning equipment including floor buffers and vacuum cleaners efficiently.
- Removed waste and recyclables, ensuring proper disposal protocols were followed.
- Restocked cleaning supplies, ensuring availability for ongoing operations.
- Reported maintenance issues promptly to ensure facility safety and functionality.
- Assisted in training new staff on cleaning procedures and safety guidelines.
- Conducted routine inspections of facilities to uphold quality control standards.
- Provided exceptional customer service when interacting with building occupants during late-night hours or early morning arrivals.
- Adapted to changing priorities during night shift assignments, demonstrating flexibility and a strong work ethic.
- Reduced the spread of germs and bacteria with consistent sanitization of high-touch areas such as door handles and light switches.
- Assisted in reducing energy consumption by turning off lights and electronic devices when not in use during the night shift hours.
- Conducted routine inspections to ensure that all areas were cleaned according to company standards and client expectations.
- Increased efficiency by properly utilizing commercial-grade cleaning equipment such as carpet extractors, floor buffers, and pressure washers.
- Upheld quality standards for high-traffic areas such as lobbies, elevators, stairwells maintaining their cleanliness and safety.
- Proactively addressed potential maintenance issues by reporting them to management promptly upon discovery.
- Improved overall facility appearance through meticulous attention to detail in window, floor, and restroom cleaning.
- Completed additional tasks as needed upon request from supervisors or clients, showcasing dedication to exceeding expectations.
- Contributed to a positive work culture by maintaining a respectful attitude towards coworkers, supervisors, and clients at all times.
- Followed safety protocols to ensure a safe working environment.
- Implemented time-saving techniques to enhance overall productivity during shifts.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Maintained floor cleaning and waxing equipment.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Supervised supplies in inventory and submitted reorder requests.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Utilized industrial-grade cleaning equipment to maintain high-quality sanitation across various areas.
- Demonstrated professionalism in handling sensitive information while working in restricted or confidential areas.
- Boosted team morale through open communication and collaboration with fellow night shift cleaners.
- Maintained a safe working environment for employees by promptly addressing spills, debris, and other hazards.
- Supported sustainability initiatives through proper waste disposal practices such as recycling and composting where appropriate.
- Worked as a Safety Officer during COVID assuring the safety of co- workers and customers.
- Worked as a touch point cleaner to enhance cleanliness and sanitation.
- Operated ABM company vehicle for the collection and delivery of laundry cleaning materials to Doppler.
- Operated ABM company van to deliver and pick up vacuums and extractors to and from ABM repair shop
- Worked as Lead Floor Technician and supervised one co-worker.
Restaurant Worker
Lumpia World LLC
Federal Way, WA
02.2020 - 06.2020
- Trained new employees on food preparation techniques and safety protocols.
- Ensured compliance with health and safety regulations during food handling and service.
- Streamlined order processing, enhancing customer satisfaction through quicker service.
- Supervised kitchen staff, fostering teamwork and improving overall efficiency.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Analyzed customer feedback to identify areas for menu improvements and service enhancements.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Streamlined communication between front-of-house and back-of-house teams for smoother operations during busy shifts.
- Supported catering events by setting up tables, preparing food items, and serving guests with professionalism and care.
- Developed strong rapport with regular customers, contributing to increased repeat business.
- Assembled salad bases ahead of peak times and placed in refrigeration unit.
- Maintained smooth and timely operations in preparation and delivery of meals.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Monitored food quality and presentation to maintain high standards.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Greeted customers at front counter to answer questions and input meal orders into POS system.
- Resolved customer complaints professionally and efficiently, resulting in higher customer retention rates.
- Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Prepared and cooked meals according to recipes and customer specifications.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Food prepped
- Restocked supplies and inventory
- Opened and closed restaurant
- Catering for events
- Worked in restaurant and food truck
Restaurant Worker
MOD Pizza
Seattle, WA
11.2019 - 02.2020
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Prepared pizzas and sides according to standardized recipes, ensuring consistency in quality and presentation.
- Operated kitchen equipment efficiently while adhering to safety and sanitation guidelines.
- Trained new team members on operational procedures and best practices for food preparation.
- Collaborated with team members to streamline workflow during peak hours, improving service speed.
- Monitored inventory levels to minimize waste and optimize supply usage effectively.
- Implemented process improvements that enhanced kitchen efficiency and reduced order turnaround times.
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
- Enhanced customer satisfaction by providing timely and efficient service to restaurant patrons.
- Maintained health code standards throughout the restaurant by adhering to proper sanitation practices in all areas.
- Greeted customers at front counter to answer questions and input meal orders into POS system.
- Trained new employees on restaurant procedures, promoting a cohesive and efficient team environment.
- Maintained strict adherence to safety guidelines when handling food products or using kitchen equipment.
- Contributed to overall positive work culture by fostering collaborative relationships with coworkers across all departments.
- Resolved customer complaints professionally and efficiently, resulting in higher customer retention rates.
- Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.
- Discussed menu items with customers and suggested promotional items to increase sales.
- Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Prepared and cooked meals according to recipes and customer specifications.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Developed innovative, creative menu items and recipes.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Assisted in developing new menu items to reflect restaurant's style and standards.
- Promoted to Captain which was a lead position and managed at least 10 employees per shift under my supervisor.
Skills
Strong work ethic
Reliability and punctuality
Efficient cleaning techniques
Waste disposal
Health and safety regulations
Professional appearance
Floor care expertise
Adaptability to tasks
Proper chemical handling
Sanitization procedures
Mechanical troubleshooting
Preventive Maintenance
Building inspection
Basic repair skills
Event support
Supply delivery
Willingness to learn
Teamwork
Problem-solving
Time management
Attention to detail
Sweeping and mopping
Multitasking
Adaptable and flexible
Excellent communication
Critical thinking
Organizational skills
Active listening
Hand and power tool operation
Space organization
Equipment operation
Quality control
Restroom servicing
OSHA compliance
Laundry management
Equipment maintenance
New employee training
Work orders
Adaptability
Physical stamina
Continuous improvement
Trash collection
Safety standards and protocols
Problem-solving abilities
Safe chemical handling
Timeline
Night Shift Cleaner
ABM Industries
07.2020 - Current
Restaurant Worker
Lumpia World LLC
02.2020 - 06.2020
Restaurant Worker
MOD Pizza
11.2019 - 02.2020
Landscape Architect And Horticulture
South Seattle Community College
High School Diploma -
Mt. Carmel High School