Dynamic Lead Veterinary Assistant at Avenues Pet Clinic with proven expertise in team leadership and process improvement. Enhanced scheduling efficiency for a team of 5 while fostering a collaborative environment. Skilled in data entry accuracy and performance evaluation, driving compliance with patient safety standards and elevating client satisfaction.
Overview
5
5
years of professional experience
Work History
Lead Veterinary Assistant
Avenues Pet Clinic
Salt Lake City, UT
12.2023 - Current
Supervised a team of 5, implementing tailored development strategies to boost performance.
Coordinated daily operations to streamline processes and maximize productivity.
Managed over 100 primary doctor surgeries and appointments weekly, improving scheduling efficiency.
Facilitated communication between staff and clients to address needs promptly, enhancing satisfaction.
Developed protocols to enhance compliance with patient safety standards, improving regulatory adherence.
Managed inventory of supplies necessary for daily operations including ordering new items when needed.
Entered insurance, demographics and health history into patient database.
Landscaper
Lilium Harmony
Salt Lake City, UT
08.2023 - 12.2025
Transported plants, turf, and materials to designated areas for installation.
Inspected properties for damage or infestation from pests and weeds.
Pruned trees, shrubs, hedges, and vines to promote optimal growth patterns.
Maintained and operated lawn care equipment including mowers, trimmers, and blowers.
Designed landscaping projects tailored to customer needs and preferences.
Ski School Team Lead
Park City Mountain Village Ski School
Park City, UT
10.2022 - 04.2023
Supported principal in developing strategies to enhance student achievement.
Implemented training programs to boost employee performance and productivity.
Compiled staff and customer data using software for scheduling and profiling.
Resolved escalated customer complaints promptly and effectively.
Encouraged team members to engage in open and constructive communication.
Identified and acted on opportunities for process improvements as needed.
Motivated staff through positive reinforcement techniques to foster a productive environment.
Delegated tasks based on individual skill sets to optimize team efficiency.
Lead Hostess
O'crab Cajun Seafood
West Jordan, UT
05.2021 - 03.2022
Arranged seating for guests based on occupancy regulations and preferences.
Monitored dining room activities to uphold quality service standards.
Processed customer payments, including credit card transactions and change issuance.
Maintained accurate transaction records, including cash register tapes and guest checks.
Resolved customer complaints promptly with tactful diplomacy.