Emery Brown
LAS VEGAS,NV
Summary
Results-driven professional with over five years in customer service. Proven expertise in team leadership, strategy & planning. Known for exceptional communication skills and ability to deliver high-quality outcomes under tight deadlines. Committed to fostering collaborative work and implementing innovative solutions to drive organizational success. Efficient Shift Supervisor aiming to increase the value of the company through excellent leadership. Proudly offers talents in communication and organization. An outgoing and energetic individual familiar with various equipment operations.
Overview
10
10
years of professional experience
Work History
NOC Shift Supervisor/ Med Tech
INN
01.2011 - 01.2017
- NOC shift supervisor is responsible for supervising the day-to-day operations overnight of the
- This role entails overseeing the overnight staff and technicians, ensuring accurate and timely results, maintaining equipment, and ensuring compliance with all relevant regulations and standards
- Key responsibilities: Manage and supervise the staff, conduct performance evaluations, provide training and support for continuous development
- Schedule staff to ensure adequate coverage, troubleshoot, and resolve conflicts or problems.
- Delivered successful training to more than 10 employees during tenure, educating them on successful work processes and productivity strategies.
- Delivered successful training to more than 10 employees during tenure, educating them on successful work processes and productivity strategies.
Cashier - Front End/ Checkout
99 Cent Only Store
01.2007 - 01.2011
- Responsible for handling customer transactions, providing excellent customer service, and ensuring a positive shopping experience for all customers, handling various forms of payment, and maintaining a clean and organized checkout area
- Key Responsibilities: Operate cash registers efficiently and accurately
- Handle cash, credit/debit card transactions, and other forms of payment, Process returns and exchanges under store policy
- Greet customers entering and leaving the store
- Always maintain a friendly and courteous demeanor
- Assist customers as needed
- Resolve customer complaints or direct them to management when necessary.
- Lifted to 15 pounds at once and used aforklift to move heavier loads.
Education
Skills
- Team player & self-starter
- Written & verbal communication skills
- Development & leadership
- Advance problem solving
- Detail-oriented with the ability to perform tasks under pressure
- Able to handle competing priorities
- Familiar with basic Microsoft Office applications (Word, Excel & Outlook)
- Relationship Building
- Multitasking Abilities
- Organization and Time Management
Timeline
NOC Shift Supervisor/ Med Tech
INN
01.2011 - 01.2017
Cashier - Front End/ Checkout
99 Cent Only Store
01.2007 - 01.2011
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