Emery King
FORT WORTH,TX
Summary
Proven to enhance guest loyalty and satisfaction at The Tradition Senior Living through exceptional customer service and problem-solving skills. Trained teams, significantly improving service standards. Skilled in guest relations and effective communication, adept at fostering inclusivity and respect. Achievements include leading initiatives that resulted in positive feedback and repeat business.
Overview
6
6
years of professional experience
Work History
Concierge
The Tradition Senior Living
09.2023 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Enhanced guest loyalty by recognizing and celebrating repeat guests' visits.
Concierge
Mirabella Assisted Living & Memory Care
05.2022 - 06.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Maintain inventory of suppliers
- Oversees distribution of packages and mail for residents
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Front Desk Supervisor
Texas Health Harris Methodist
03.2019 - 05.2022
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
- Manage incoming information requests from busy physicians
Resident Assistant
Brookdale Assisted Living
03.2018 - 03.2020
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Make sure that the resident has oral care every day
- Assisted residents in preparing for activity and social programs.
- Maintained clean, safe, and well-organized patient environment.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- The resident comes first
Education
MBA - Healthcare Administration
Dallas Baptist University
Dallas, TX12.2019
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Guest Services
- Telephone Etiquette
- Guest experiences
- Guest Relations
and reading my bible,
I believe that my calling is to be a servant to all people, because I am a people person. I do not like to be late for anything. Being a caregiver for my 97 year old mother, yes the job is hard seeing your own mother declining, God gives me straight and hope to share my testimony with other families in taking care of your love ones with dementia.
Timeline
Concierge
The Tradition Senior Living
09.2023 - Current
Concierge
Mirabella Assisted Living & Memory Care
05.2022 - 06.2024
Front Desk Supervisor
Texas Health Harris Methodist
03.2019 - 05.2022
Resident Assistant
Brookdale Assisted Living
03.2018 - 03.2020
MBA - Healthcare Administration
Dallas Baptist University
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