Emery Lacey Jr.
Harper Woods,United States
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
14
14
years of professional experience
Work History
Dietary Aide
The Orchids Of Harper Woods
09.2022 - Current
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Followed all food safety regulations while preparing meals for patients.
Delivery Driver Helper
Wayfair
02.2019 - 01.2020
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- Lifted and carried packages weighing up to 80 pounds.
- Collected payments for completed deliveries and services daily.
- Relayed information about delivery changes and new orders.
- Assisted driver with product or package deliveries to residential and commercial locations.
Front Desk Associate
Fairfield Marriott
01.2017 - 01.2019
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collected room deposits, fees and payments.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
Front Desk Supervisor
Cedar Point Resort & Campground
04.2015 - 03.2017
- Balanced hotel accounts at end of day.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Prepared weekly employee work schedules for team members.
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
Stocker Associate
Gardner-White
09.2009 - 04.2015
- Answered customer questions and provided detailed product information.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
Education
High School Diploma -
Mumford High School
Detroit, MI06.2008
Skills
- Loading and unloading
- Equipment operation
- Basic math
- Computer skills
- MS Office
- Cash handling
- Customer service
- Hospitality experience
- Item securing
- Equipment monitoring
- Organization
- Pallet jack safety
Timeline
Dietary Aide
The Orchids Of Harper Woods
09.2022 - Current
Delivery Driver Helper
Wayfair
02.2019 - 01.2020
Front Desk Associate
Fairfield Marriott
01.2017 - 01.2019
Front Desk Supervisor
Cedar Point Resort & Campground
04.2015 - 03.2017
Stocker Associate
Gardner-White
09.2009 - 04.2015
High School Diploma -
Mumford High School
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