Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic
Emery Lawson

Emery Lawson

Virginia Beach,VA

Summary

Inspiring manager with extensive experience in Several Different product industries including apparel, hardgoods, landscape needs and Solar. With 17 years of experience in leadership roles. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Organized and dedicated to streamlining procedures.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Sale Manager

Earth Right Mid Atlantic
Virginia Beach, VA
03.2022 - Current
  • Mentored, coached, developed and motivated team to achieve revenue goals.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Delivered sales presentations that educated clients on products and services while focusing on offerings and unique advantages over competitors.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted senior management in developing long-term strategic goals for the company's growth.
  • Analyzed customer data to identify trends, preferences, and opportunities for growth.
  • Monitored industry trends and competitor activities to stay ahead of the competition.
  • Prospected for new business using databases and other strategies to generate sales.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained updated knowledge through continuing education and advanced training.
  • Maintained accurate records of all transactions between customers and company representatives.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.

Sales Representative

Earth Right Mid Atlantic
Virginia Beach, VA
10.2020 - 03.2022
  • Educated homeowners on benefits of solar energy such as potential savings, lowered environmental impacts and likely increases in home value.
  • Inspected customers' homes and businesses to develop detailed solar installation quotes.
  • Calculated solar resources and array production according to climate, site shading and roof orientation.
  • Negotiated contracts with clients and managed all aspects of the sales process from initial contact to close of sale.
  • Collaborated with engineering teams on design changes or modifications based on customer requests.
  • Prepared presentations and proposals for prospective customers outlining the benefits of utilizing solar energy solutions.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Provided technical support to existing customers regarding installation, maintenance, and troubleshooting of solar systems.
  • Maintained accurate records of customer interactions, including contact information, financial transactions, and other relevant data.
  • Collaborated with other departments such as marketing, finance, logistics.
  • Researched competitors' products, prices, and sales techniques.
  • Established relationships with partners in the industry to facilitate referrals and promote products and services.
  • Attended product training, workshops and conferences to maintain current understanding of industry trends and advancements.
  • Resolved customer complaints in a timely manner while maintaining positive relationships.
  • Leveraged contacts with satisfied customers to generate referrals and new business.

Owner/Operator

Lawson Lawn Care
Virginia Beach, VA
01.2010 - 01.2019
  • Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Negotiated contracts with clients for products or services rendered by the company.
  • Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
  • Conducted emergency roadside repairs, changed tires, replaced light bulbs, and installed fuses and tire chains.
  • Managed daily operations of the business, including staff, sales, inventory, and accounting.
  • Oversaw hiring process for new employees, from recruiting to onboarding training.
  • Developed business plan and budget to maximize profitability.
  • Analyzed market trends and customer feedback to identify opportunities for growth.
  • Conducted emergency roadside repairs. Used critical thinking to diagnose and repair equipment in the field when no other option was available.

Independent Contractor

Lawson Sales Company
Virginia Beach, VA
01.2004 - 09.2009
  • Delivered high level of customer service and support by answering questions and returning phone calls quickly.
  • Identified needs of customers promptly and efficiently.
  • Implemented strategies to take advantage of new opportunities.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained relationships with existing customers while seeking new ones.
  • Reviewed customer requests, resolved questions and defined specifications before completing orders.
  • Organized client meetings to provide project updates.
  • Identified opportunities for process improvement within the organization.
  • Stored, shared and created documents with Microsoft Word, Google Docs, and SharePoint.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Monitored competitor activities in order to remain ahead of the competition.
  • Created promotional materials, including flyers, brochures, and direct mail pieces.
  • Implemented procedures for tracking sales leads from initial contact through conversion.
  • Utilized impressive time management and prioritization skills to meet challenging deadlines.
  • Maintained positive working relationship with fellow staff and management.
  • Resolved customer inquiries promptly via phone or email communication channels.
  • Met frequently with clients to gain understanding of goals and service needs.
  • Built successful partnerships with other businesses in related industries.
  • Worked independently and with other team members to decipher problems and create solutions.
  • Organized events such as trade shows, conferences, and seminars.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Understood and followed oral and written directions.
  • Recognized by management for providing exceptional customer service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked with cross-functional teams to achieve goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Collaborated with others to discuss new opportunities.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.

Sales Representative

Beach and Co.
Virginia Beach, VA
09.2000 - 12.2003
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Maintained accurate records of all sales and prospecting activities.
  • Collaborated with other departments such as marketing, finance, logistics.
  • Attended industry events such as conferences, seminars.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Identified opportunities for cross-selling additional products and services.
  • Developed key customer relationships to increase sales.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Adhered to established policies and procedures when handling customer accounts.
  • Organized client visits, presentations, product demonstrations and trade shows.
  • Assisted in developing promotional materials such as flyers, brochures.
  • Monitored customer order process and addressed customer issues.
  • Adhered to company initiatives and achieved established goals.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Fostered relationships with customers to expand customer base and retain business.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Contacted new and existing customers to outline benefits of products.
  • Reviewed monthly performance against targets set by management team.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Generated new sales leads through cold calling and networking activities.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Worked with cross-functional teams to achieve goals.
  • Understood and followed oral and written directions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Planned and completed group projects, working smoothly with others.
  • Conducted market research to identify potential customers and their needs.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Organized store by returning merchandise to proper areas and restocked displays.

Education

High School Diploma -

Tide Water Community College
Virginia Beach VA

Skills

  • Account Management
  • Client Relationship Management
  • Territory Sales Management
  • Proposal Development
  • Sales Reporting
  • Pipeline Management
  • Staff Management
  • Sales Tracking
  • Sales Planning
  • Rapport and Relationship Building
  • Operations
  • Goal Setting
  • Service-Driven Sales
  • Sales Presentations
  • Sales Process
  • Verbal and Written Communication
  • Excellent Communication Skills
  • Superb Time Management
  • Relationship Building
  • Exceptional Multi-Tasker
  • CRM Software
  • Territory and Account Management
  • Product Knowledge

Affiliations

  • Family oriented with a strong bond creating a fun atmosphere for all adventures we pursue as a family.
  • Avid Snowboarder. Time spent in the cold on the mountain is my meditation time. Always looking for new destinations to experience.
  • Surfing. I Have traveled the world searching for fun waves. Australia, Costa Rica, Barbados, Mexico, Dominical Republic Most surf destinations on the east from Southern Florida up to New Jersey and Most of southern California from Santa Barbera down to San Diego.
  • Scuba diving. PADI certified
  • Hiking and Camping. Wether it be in the back country or at a campground, I am up for the adventure.
  • Traveling. Road and plane trips to new destinations looking for interesting and exciting new places I've never been and sometimes repeating certain locations. Searching out the local scene and history to become more well rounded. Experiencing the food and culture.

Accomplishments

  • 3 time champion chili cook-off award winner
  • Official Snake wrangler

Certification

  • Tesla sales and technical certified

Timeline

Sale Manager

Earth Right Mid Atlantic
03.2022 - Current

Sales Representative

Earth Right Mid Atlantic
10.2020 - 03.2022

Owner/Operator

Lawson Lawn Care
01.2010 - 01.2019

Independent Contractor

Lawson Sales Company
01.2004 - 09.2009

Sales Representative

Beach and Co.
09.2000 - 12.2003

High School Diploma -

Tide Water Community College

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Emery Lawson