Summary
Overview
Work History
Education
Skills
Timeline
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Emery Moses

Bogalusa,LA

Summary

Skilled Automotive Technician with a track record of excellence in window tinting and exceptional customer service, demonstrated at Walmart and Maximus Federal Services. Leveraged problem-solving skills to efficiently diagnose and resolve mechanical issues, enhancing vehicle performance and customer satisfaction. Excelled in high-volume settings, achieving significant improvements in client rapport and service delivery.

Overview

24
24
years of professional experience

Work History

Automotive Technician

Walmart
10.2023 - Current
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for tire change, oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.

Associate

Lofton Staffing & Security Services
03.2023 - 07.2023
  • Maintenance worker
  • Assisting in making apartments ready to be moved onto

Clean Up Crew

Hood Industries
07.2019 - 01.2022
  • Cleaned up mill when closed
  • Operated forklift empty trash
  • Used forklift to empty all the full cans of wood bark and sawdust
  • Worked the edgar

Customer Service Representative Agent

Maximus Federal Services
09.2019 - 12.2019
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
  • Built rapport with clients through active listening, empathy, and understanding of their individual needs.
  • Assist consumers with enrolling into healthcare

Window Tinter

Myself
05.2000 - 03.2019
  • Tint vehicles
  • Detail cars
  • Tint building, houses, etc

Carhop

Sonic Drive In
09.2018 - 02.2019
  • Delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Handled cash transactions accurately, ensuring proper change was given to customers.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
  • Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.

Customer Service Representative

Client Logic
09.2018 - 10.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Help people enroll into Medicare

Education

Carpentry

Northshore Technical Community College - Sullivan
Bogalusa, LA

Criminal Justice

Northshore Technical Community College - Sullivan
Bogalusa, LA

Skills

  • Window tinting
  • Tire service
  • Oil change
  • Detailing
  • Answer calls
  • Changing tires
  • Problem-Solving
  • Customer Service

Timeline

Automotive Technician

Walmart
10.2023 - Current

Associate

Lofton Staffing & Security Services
03.2023 - 07.2023

Customer Service Representative Agent

Maximus Federal Services
09.2019 - 12.2019

Clean Up Crew

Hood Industries
07.2019 - 01.2022

Carhop

Sonic Drive In
09.2018 - 02.2019

Customer Service Representative

Client Logic
09.2018 - 10.2018

Window Tinter

Myself
05.2000 - 03.2019

Carpentry

Northshore Technical Community College - Sullivan

Criminal Justice

Northshore Technical Community College - Sullivan

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Emery Moses